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Showing posts with label Business Process Re-engineering. Show all posts
Showing posts with label Business Process Re-engineering. Show all posts

Monday, October 11, 2010

Bussiness Process Re-engineeerimg








Question
A business process re-engineering model has main activities as :-
Correct Answer
Business Definition , Process Identification , Process Evaluation
Your Answer
Process Evaluation , Business Definition , Process Identification

Select The Blank
Question
High success potentials flip side is called as ________.
Correct Answer
High project risk
Your Answer
High project risk

Select The Blank
Question
________ is the operational process.
Correct Answer
Procurement of raw material
Your Answer
Research & Development

Match The Following
Question
Correct Answer
Your Answer
ERP Challenge 4
Organizational Intervention
Organizational Intervention
ERP Challenge 1
Change Management
Change Management
ERP Challenge 2
Shifting from Function to Process View
Shifting from Function to Process View
ERP Challenge 3
Faith in Package Software
Faith in Package Software

True/False
Question
To implement IT enabled SCM, it is necessary to reengineer the entire supply chain.
Correct Answer
False
Your Answer
True

Multiple Choice Multiple Answer
Question
Characteristics of operational information systems are :-
Correct Answer
Information is generated regularly/repeatedly. , Information is in very detailed form , Source of data is internal
Your Answer
Used by middle managers , Information is generated regularly/repeatedly. , Information is in very detailed form

Select The Blank
Question
All Barriers to BPR implementation success are the results of ________
Correct Answer
Root Causes
Your Answer
Root Causes

Select The Blank
Question
Financial Year in India ends on ________.
Correct Answer
31st March
Your Answer
31st March

Multiple Choice Multiple Answer
Question
Learning objectives in BPR evolution of BPR for E-Business are :-
Correct Answer
Understand how web enabled e-business change the nature of BPR , Understand how e-processes will be managed , Principles & tactics for redesign
Your Answer
Understand how web enabled e-business change the nature of BPR , Principles for organizational material requirement , Principles & tactics for redesign

Multiple Choice Multiple Answer
Question
Areas of Cost Reduction are :-
Correct Answer
Quality , Materials , Machines
Your Answer
Materials , Investment

Multiple Choice Single Answer
Question
Goal may be defined as a specific component of :-
Correct Answer
Business
Your Answer
Business

Multiple Choice Single Answer
Question
BPR means :-
Correct Answer
Business Process Re-engineering
Your Answer
Business Process Re-engineering

True/False
Question
Business Processes are set of activities that transform a set of inputs into set of outputs using people & tool.
Correct Answer
True
Your Answer
True

Select The Blank
Question
________ BPR methodology has a source as a "Vsens".
Correct Answer
Kodak
Your Answer
Daven port

Select The Blank
Question
________ BPR methodology has a source as "Consultant".
Correct Answer
Manganelli/Klein
Your Answer
Manganelli/Klein

Multiple Choice Multiple Answer
Question
Scope of ERP includes :-
Correct Answer
Operations , Outbound Logistics , Sales & Marketing to Service
Your Answer
Outbound Logistics , Sales & Marketing to Service , Operations

Multiple Choice Multiple Answer
Question
Continuous improvement process consists of :-
Correct Answer
Documentation of existing process , Establishing the measures , Carrying the process
Your Answer
Documentation of existing process , Establishing the measures , Carrying the process

Multiple Choice Single Answer
Question
Controlling functions :-
Correct Answer
Evaluates performance
Your Answer
Evaluates performance

Multiple Choice Single Answer
Question
A need to revisit the organization's vision statement may be due to :-
Correct Answer
Benchmarking
Your Answer
Strategic planning

Multiple Choice Single Answer
Question
Which is the first communication in re-engineering project?
Correct Answer
Vision statement
Your Answer
Mission statement

Multiple Choice Multiple Answer
Question
Application Systems Languages are :-
Correct Answer
ABAP/4 , VB , VC++
Your Answer
ABAP/4 , Ramco Marshall

True/False
Question
The fourth step in business system planning is the development of process map.
Correct Answer
False
Your Answer
True

Multiple Choice Multiple Answer
Question
ERP can be made effective by :-
Correct Answer
Performance assessment , Documentation , Training
Your Answer
Performance assessment , Documentation , Training

Multiple Choice Single Answer
Question
Surveys, annual report, interviews are potential sources for identifying :-
Correct Answer
Future vision
Your Answer
Future vision

True/False
Question
During implementation of re-engineered processes, top management should provide a support.
Correct Answer
False
Your Answer
True

Multiple Choice Single Answer
Question
Which process is not dominant in Business Process Re-engineering?
Correct Answer
Product development
Your Answer
Product development

Select The Blank
Question
A person performing interpersonal role in organisation is a ________.
Correct Answer
Leader
Your Answer
Negotiator

Match The Following
Question
Correct Answer
Your Answer
Soft Barrier 2
Group Resistance
Group Resistance
Hard Barrier 1
Resources
Resources
Hard Barrier 2
Petrochemical
Petrochemical
Soft Barrier 1
Individual Resistance
Individual Resistance

True/False
Question
Choice of appropriate channel depends upon the type product or services to be marketed, the volume involved.
Correct Answer
True
Your Answer
True

True/False
Question
Slow changes & gradual improvement are the characteristics of BPR.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
Which of the following are process re-designing technique & tools?
Correct Answer
Simulation , Indicative thinking
Your Answer
Simulation , Indicative thinking

Multiple Choice Multiple Answer
Question
Management of change includes :-
Correct Answer
Management of IT project , Management of people
Your Answer
Management of IT project , Management of people , Management of re-engineering process

Multiple Choice Single Answer
Question
The purpose of strategic plan response to the factors that are :-
Correct Answer
Not within the organization's span of control
Your Answer
Within the organization's span of control

Select The Blank
Question
Due to process matrix all elements of process re-engineering are understood in terms of their ________.
Correct Answer
Inter relationship
Your Answer
Functions

Multiple Choice Single Answer
Question
Reducing lead time is related to :-
Correct Answer
Procurement Process
Your Answer
Materials

Multiple Choice Multiple Answer
Question
Types of redesign Principles & Tactics are :-
Correct Answer
Restructuring & reconfiguring around processes , Changing information flows around processes , Changing knowledge management around processes
Your Answer
Restructuring & reconfiguring around processes , Changing information flows around processes , Changing knowledge management around processes

True/False
Question
Work should be broadened without sacrificing depth of expertise in strategic areas.
Correct Answer
False
Your Answer
True

True/False
Question
Business objectives are delivered from customer needs & expectations.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Which of the following activity is not included in planning phase of re-engineering project?
Correct Answer
Conducting benchmarking
Your Answer
Conducting benchmarking

Multiple Choice Multiple Answer
Question
Which are the objectives of business systems planning study?
Correct Answer
Determination of information system priorities , Managing systems resources to support business objectives
Your Answer
Determination of information system priorities , Managing systems resources to support business objectives , Improving relationship between functional and technical organization unit

Multiple Choice Single Answer
Question
QMS means :-
Correct Answer
Quality Management System
Your Answer
Quality Management System

Multiple Choice Multiple Answer
Question
Critical Success factor in business are :-
Correct Answer
Cost reduction , Quality enhancement , Service improvement
Your Answer
Cost reduction , Quality enhancement , Service improvement

True/False
Question
"Indicative thinking" technique is used for purpose of comparison of the re-engineered process
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
Credit periods, advances for payments, cheques etc. from customer to vendor & vis-à-vis is called as :-
Correct Answer
Cash Flow
Your Answer
Cash Flow

Multiple Choice Single Answer
Question
Application Systems Language is :-
Correct Answer
ABAP 4
Your Answer
ABAP 4

True/False
Question
The introduction of a new information technology often changes the complex power structure in an organization.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
While developing a mission statement which of the following are considered?
Correct Answer
Reviewing relevant policy , Reviewing applicable directive , Reviewing requirement/constraints
Your Answer
Reviewing relevant policy , Reviewing applicable directive , Reviewing requirement/constraints
Select The Blank
Question
Make the process intimate with the preferences & habits of ________.
Correct Answer
Participants
Your Answer
Participants

Multiple Choice Single Answer
Question
Internal Group resistance describes :-
Correct Answer
Group Behaviour
Your Answer
Plural Behaviour

True/False
Question
There is a risk of project failing on account of lack of resources.
Correct Answer
True
Your Answer
False

True/False
Question
The critic communicates openly & demonstrates constructive behaviour towards the project goals.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
The techniques used for understanding the current process are :-
Correct Answer
Flow chart techniques , Fish bone diagram , Quality function deployment technique
Your Answer
Flow chart techniques , Fish bone diagram , Quality function deployment technique

Multiple Choice Multiple Answer
Question
Pitfalls of ERP implementation are :-
Correct Answer
Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management
Your Answer
Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management

Multiple Choice Single Answer
Question
The Organization is looking for solutions outside its competence or project team is not performing, is termed as :-
Correct Answer
General Project Risk
Your Answer
General Project Risk

Multiple Choice Single Answer
Question
MRP II was introduced in the year :-
Correct Answer
1980
Your Answer
1980

Multiple Choice Single Answer
Question
The Concept "Benefits to Society" implies fulfillment of requirements of :-
Correct Answer
Society
Your Answer
Society

Select The Blank
Question
Internal Resistance is ________
Correct Answer
Manager
Your Answer
Manager

True/False
Question
The project should not be properly explained to the store managers.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
BPR means :-
Correct Answer
Business Process Re-engineering
Your Answer
Business Process Re-engineering

Multiple Choice Multiple Answer
Question
MRP II is associated with :-
Correct Answer
Men , Machine , Material
Your Answer
Men , Machine , Material

Match The Following
Question
Correct Answer
Your Answer
MIS
Management Information System
Management Information System
Role A
Strong Facilitator
Strong Facilitator
Role B
Team Member
Team Member
Role C
Subject Expert
Subject Expert

Multiple Choice Multiple Answer
Question
Hierarchical Levels are :-
Correct Answer
Top , Middle , Bottom
Your Answer
Top , Middle , Bottom

Multiple Choice Multiple Answer
Question
Which of the following are process re-designing technique & tools?
Correct Answer
Simulation , Indicative thinking
Your Answer
Simulation , Indicative thinking

Select The Blank
Question
A strategic plan generally should not take more than ________ pages.
Correct Answer
Ten
Your Answer
Seven

Multiple Choice Multiple Answer
Question
Critical Success factor in business are :-
Correct Answer
Cost reduction , Quality enhancement , Service improvement
Your Answer
Cost reduction , Quality enhancement , Service improvement

True/False
Question
Financial integration implies that each of the participants has a financial stake in operations of other participants.
Correct Answer
True
Your Answer
True

True/False
Question
A mission statement defines the future direction of the organization.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
Delivery of product & services is :-
Correct Answer
Customer facing process
Your Answer
Customer facing process

Multiple Choice Single Answer
Question
The ISO 8402 has defined "Total Quality Management" as :-
Correct Answer
Management Approach
Your Answer
Management Approach

Select The Blank
Question
________ BPR methodology has a source as consultant with academic background.
Correct Answer
Hammer/Champy
Your Answer
Hammer/Champy

Multiple Choice Single Answer
Question
Which task is not performed as a step in strategic planning?
Correct Answer
Controlling the routine production
Your Answer
Controlling the routine production

Match The Following
Question
Correct Answer
Your Answer
ERP Challenge 4
Organizational Intervention
Faith in Package Software
ERP Challenge 1
Change Management
Change Management
ERP Challenge 2
Shifting from Function to Process View
Organizational Intervention
ERP Challenge 3
Faith in Package Software
Shifting from Function to Process View

Multiple Choice Single Answer
Question
Process orientation means :-
Correct Answer
Organizing companies around their processes
Your Answer
Organizing companies around their processes

True/False
Question
Process orientation organize companies around their processes.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Which are the objectives of business systems planning study?
Correct Answer
Determination of information system priorities , Managing systems resources to support business objectives
Your Answer
Determination of information system priorities , Managing systems resources to support business objectives , Improving relationship between functional and technical organization unit

Multiple Choice Multiple Answer
Question
Pitfalls of ERP implementation are :-
Correct Answer
Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management
Your Answer
Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management

Select The Blank
Question
Increasing lead time is related to ________.
Correct Answer
Purchase Process
Your Answer
Materials

True/False
Question
Background section of business systems planning study report explain the objectives of the study and the methods used.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Business system planning study involves how many number of steps?
Correct Answer
Five
Your Answer
Five

True/False
Question
Systems are composed of inter related and inter dependent sub systems.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Which of the following activity is included in planning phase of re-engineering project?
Correct Answer
Defining scope and boundaries of project
Your Answer
Understanding the present process

Select The Blank
Question
In Kaizen, focus is on ________ Improvement.
Correct Answer
Continuous
Your Answer
Continuous

True/False
Question
Transportation cost, Transport made choice, capacity, location, routing, the schedules of distribution.
Correct Answer
True
Your Answer
True

Select The Blank
Question
RFP is ________.
Correct Answer
Request For Proposal
Your Answer
Request For Progress

True/False
Question
The Terrorists seems to constantly warn everybody regarding a negative outcome of the project.
Correct Answer
True
Your Answer
True

Select The Blank
Question
________ BPR methodology has a source as "Academics".
Correct Answer
Daven port
Your Answer
Hammer/Champy

True/False
Question
The banks efforts for technology upgradation should precede the business re-engineering.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
Customer Service related strategies are :-
Correct Answer
Service Needs , Cost of Service , Revenue Management
Your Answer
Service Needs , Cost of Service , Revenue Management

Select The Blank
Question
With the help of ERP various modules it is possible to improve the effectiveness & efficiency of ________.
Correct Answer
Entire Supply Chain
Your Answer
Entire Supply Chain

Select The Blank
Question
________ is an indicator of current performance rates when compared to a set of standards.
Correct Answer
System feedback
Your Answer
System feedback

Multiple Choice Single Answer
Question
Which of the following technique can be used for understanding the current process?
Correct Answer
Quality function deployment technique
Your Answer
Quality function deployment technique

Multiple Choice Single Answer
Question
Business process oriented IT solutions either are not available or working is termed as :-
Correct Answer
Technical Risk
Your Answer
Technical Risk

Multiple Choice Multiple Answer
Question
These are the Roles suggested for Consultant :-
Correct Answer
Role A , Role B , Role C
Your Answer
Role A , Role B , Role C

Multiple Choice Single Answer
Question
Incremental change in the process is:-
Correct Answer
Process Simplification
Your Answer
Process Simplification
Multiple Choice Multiple Answer
Question
Parameters of Macro Level Re-engineering are :-
Correct Answer
Long , Integrated , Transformation
Your Answer
Long , Integrated , Transformation

Multiple Choice Multiple Answer
Question
Learning objectives in BPR evolution of BPR for E-Business are :-
Correct Answer
Understand how web enabled e-business change the nature of BPR , Understand how e-processes will be managed , Principles & tactics for redesign
Your Answer
Understand how web enabled e-business change the nature of BPR , Understand how e-processes will be managed , Principles & tactics for redesign

Multiple Choice Single Answer
Question
Which of the following is DBMS?
Correct Answer
IBM DB2
Your Answer
Oracle

True/False
Question
Organization has both internal & external customers.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Which of the following is an Operating System?
Correct Answer
Unix
Your Answer
Unix

True/False
Question
Business Processes are set of activities that transform a set of inputs into set of outputs using people & tool.
Correct Answer
True
Your Answer
True

True/False
Question
There is a risk of project failing on account of lack of resources.
Correct Answer
True
Your Answer
True

True/False
Question
Process orientation organize companies around their processes.
Correct Answer
True
Your Answer
True

True/False
Question
Slow changes & gradual improvement are the characteristics of BPR.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
Which statement identifies operations major product and services, customers?
Correct Answer
Mission
Your Answer
Mission

Multiple Choice Multiple Answer
Question
Steps involved in BPR Project are :-
Correct Answer
Project Preparation , Redesign of Processes , Implement of new Processes
Your Answer
Project Preparation , Redesign of Processes , Implement of new Processes

Multiple Choice Single Answer
Question
A Successful Business case should have thrust on which issue?
Correct Answer
Production
Your Answer
Finance

Select The Blank
Question
The Narasimham Committee for Bank restructuring has dealt in the Year ________.
Correct Answer
1998
Your Answer
1998

Multiple Choice Multiple Answer
Question
TQM is related to which factor?
Correct Answer
Quality System , Management , Personnel
Your Answer
Quality System , Management , Personnel

Match The Following
Question
Correct Answer
Your Answer
Macro Level
Long
Long
ROI
Return of Investment
Return of Investment
Process Levels
Micro & Macro
Micro & Macro
Micro Level
Short
Short

Multiple Choice Single Answer
Question
Goal may be defined as a specific component of :-
Correct Answer
Business
Your Answer
Business

Multiple Choice Multiple Answer
Question
Integration Strategy is related to :-
Correct Answer
Information Integration , Decision Integration , Financial Integration
Your Answer
Information Integration , Decision Integration , Financial Integration

True/False
Question
For successful implementation of ERP, it is necessary to carry out business process re-engineering in the organization to derive full advantage from the ERP system.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
IT applications to improve business process are :-
Correct Answer
In supporting logistical process , In supporting product development process , In supporting order fulfillment process
Your Answer
In supporting product development process , In supporting order fulfillment process , In supporting logistical process

Multiple Choice Multiple Answer
Question
During Design Phase, the Top Management should :-
Correct Answer
Listen , Respond , Feedback
Your Answer
Listen , Respond , Feedback

Select The Blank
Question
Research activity is a ________ process.
Correct Answer
Knowledge based
Your Answer
Knowledge based

Multiple Choice Single Answer
Question
BPR is search for & the implementation of radical change in business process to achieve :-
Correct Answer
Breakthrough Results
Your Answer
Important Results

Select The Blank
Question
Increasing lead time is related to ________.
Correct Answer
Purchase Process
Your Answer
Purchase Process

Multiple Choice Single Answer
Question
EDP stands for :-
Correct Answer
Electronic Data Processing
Your Answer
Electronic Data Processing

Multiple Choice Single Answer
Question
BPR is rethinking of the business processes to improve the speed, quality & output of :-
Correct Answer
Product or Services
Your Answer
Product or Services

Select The Blank
Question
All Barriers to BPR implementation success are the results of ________
Correct Answer
Root Causes
Your Answer
Root Causes

True/False
Question
EPC represents an event which triggers of a set of the functions & functions culminate in events & so on.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Who governs the conduct in an organization?
Correct Answer
Values , Beliefs
Your Answer
Values , Beliefs , Mission

True/False
Question
The Terrorists seems to constantly warn everybody regarding a negative outcome of the project.
Correct Answer
True
Your Answer
True

Select The Blank
Question
________ are Business process oriented information technology solutions either are not available or working.
Correct Answer
Technical Risk
Your Answer
Technical Risk

True/False
Question
The banks efforts for technology upgradation should precede the business re-engineering.
Correct Answer
False
Your Answer
False

Select The Blank
Question
Internal Resistance is ________
Correct Answer
Manager
Your Answer
Manager

True/False
Question
The critic communicates openly & demonstrates constructive behaviour towards the project goals.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Which statements begins with the phrase, " we believe in …….." :-
Correct Answer
Vision
Your Answer
Values & beliefs

Select The Blank
Question
RFP is ________.
Correct Answer
Request For Proposal
Your Answer
Request For Proposal

Select The Blank
Question
Latest ISO 9001 is in the market since the Year ________.
Correct Answer
2000
Your Answer
2000

Select The Blank
Question
________ are those things that the organization does best.
Correct Answer
Core competencies
Your Answer
Key processes

Match The Following
Question
Correct Answer
Your Answer
Terrorist Behaviour
Warns Everybody
Warns Everybody
Saboteur Behaviour
Extremely Negative
Extremely Negative
Critic Behaviour
Open Communication
Open Communication
Skeptic Brhaviour
Similar to Critic
Similar to Critic

Multiple Choice Single Answer
Question
A strong facilitator & experienced practitioner who brings the methodology with him is termed as :-
Correct Answer
Role A
Your Answer
Role A

Multiple Choice Single Answer
Question
A process matrix shows the relationship between :-
Correct Answer
Business process & organizational entities
Your Answer
Business process & organizational entities

Multiple Choice Multiple Answer
Question
Which of the following are obstacle to success of BPR project as par manganelli/Klein methodology?
Correct Answer
Time , Risk , Cost
Your Answer
Time , Risk , Cost

Multiple Choice Single Answer
Question
Production Manager has to perform :-
Correct Answer
Leading functions
Your Answer
Leading functions

Multiple Choice Multiple Answer
Question
Which questions are to be answered while formulating vision statement?
Correct Answer
What business an organization want to be in? , What organization's competitors do? , What organizations need to stay in competition?
Your Answer
What business an organization want to be in? , What organization's competitors do? , What organizations need to stay in competition?

Multiple Choice Single Answer
Question
One of the Soft Barrier could be :-
Correct Answer
Internal Individual Resistance
Your Answer
Internal Individual Resistance

True/False
Question
The introduction of a new information technology often changes the complex power structure in an organization.
Correct Answer
True
Your Answer
True

Select The Blank
Question
Financial Year in India ends on ________.
Correct Answer
31st March
Your Answer
31st March

True/False
Question
Values and beliefs are cultural attributes of an organization.
Correct Answer
True
Your Answer
True
True/False
Question
Value statement is a snapshot of what an organization wants to be.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
From a process view point, highest priority in an organization is given to :
Correct Answer
Satisfaction of customer
Your Answer
Satisfaction of customer

Select The Blank
Question
In Micro level reengineering, the performance focus is ________.
Correct Answer
Financial
Your Answer
Manpower

Select The Blank
Question
Objectives are characterized by ________ things.
Correct Answer
Four
Your Answer
Three

Multiple Choice Multiple Answer
Question
The Top Management should also ensure the support of :-
Correct Answer
Senior Managers , Stakeholders , Associates
Your Answer
Senior Managers , Stakeholders

Multiple Choice Single Answer
Question
Process orientation means :-
Correct Answer
Organizing companies around their processes
Your Answer
Organizing companies around their processes

True/False
Question
Systems are composed of inter related and inter dependent sub systems.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
The Narasimham Committee for restructuring has dealt in :-
Correct Answer
Banking Sector
Your Answer
Banking Sector

Select The Blank
Question
________ quantity the response and cycle time characteristics of a process.
Correct Answer
PTM
Your Answer
PTM

Multiple Choice Multiple Answer
Question
Managing E-Processes consists of :-
Correct Answer
ERP , E-Commerce , E-Governance
Your Answer
ERP , E-Commerce , E-Governance

Multiple Choice Multiple Answer
Question
Select the Operating Systems from the following :-
Correct Answer
Unix , Windows NT , IBM MVS
Your Answer
Unix , Windows NT , IBM MVS

True/False
Question
Empowered employees can take decisions with speed.
Correct Answer
True
Your Answer
True

Select The Blank
Question
________ BPR methodology has a source as "Academics".
Correct Answer
Daven port
Your Answer
Hammer/Champy

True/False
Question
A vision statement defines the future direction of the organization.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Types of redesign Principles & Tactics are :-
Correct Answer
Restructuring & reconfiguring around processes , Changing information flows around processes , Changing knowledge management around processes
Your Answer
Restructuring & reconfiguring around processes , Changing information flows around processes , Changing knowledge management around processes

Match The Following
Question
Correct Answer
Your Answer
MIS
Management Information System
Management Information System
Role A
Strong Facilitator
Strong Facilitator
Role B
Team Member
Team Member
Role C
Subject Expert
Subject Expert

Multiple Choice Single Answer
Question
Delivery of product & services is :-
Correct Answer
Customer facing process
Your Answer
Customer facing process

Multiple Choice Multiple Answer
Question
Which are the objectives of business systems planning study?
Correct Answer
Determination of information system priorities , Managing systems resources to support business objectives
Your Answer
Determination of information system priorities , Managing systems resources to support business objectives

Multiple Choice Single Answer
Question
Print Media Clippings are produced by :-
Correct Answer
Media Partners
Your Answer
Media Partners

Multiple Choice Multiple Answer
Question
Characteristics of Tactical Information systems are :-
Correct Answer
Thinks about current , Information is in the form of summary , Nature of data is somewhat unstructural
Your Answer
Thinks about current , Information is in the form of summary , Information used for goal oriented decision

True/False
Question
The process matrix illustrates process and information system dependencies.
Correct Answer
False
Your Answer
True

Multiple Choice Single Answer
Question
Incremental change in the process is:-
Correct Answer
Process Simplification
Your Answer
Process Simplification

Multiple Choice Single Answer
Question
Which process is not dominant in Business Process Re-engineering?
Correct Answer
Product development
Your Answer
Product development

Multiple Choice Multiple Answer
Question
Continuous improvement process consists of :-
Correct Answer
Documentation of existing process , Establishing the measures , Carrying the process
Your Answer
Documentation of existing process , Establishing the measures , Carrying the process

True/False
Question
Financial integration implies that each of the participants has a financial stake in operations of other participants.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Critical Success factor in business are :-
Correct Answer
Cost reduction , Quality enhancement , Service improvement
Your Answer
Cost reduction , Quality enhancement , Service improvement

True/False
Question
The skeptic demonstrates a similar behaviour to the critic.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Narasimham Committee for restructuring was set up to deal with the issue of :-
Correct Answer
Technology Upgradation
Your Answer
Technology Upgradation

Multiple Choice Multiple Answer
Question
When mission, customer base and the environment are properly considered, strategic planning produces a plan which contains/make great stride forward :-
Correct Answer
A vision to guide decision making , Situation analysis used to develop annual business plan , Break through objectives
Your Answer
A vision to guide decision making , Situation analysis used to develop annual business plan , Break through objectives

Multiple Choice Multiple Answer
Question
Pitfalls of ERP implementation are :-
Correct Answer
Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management
Your Answer
Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management

Match The Following
Question
Correct Answer
Your Answer
ERP Challenge 4
Organizational Intervention
Organizational Intervention
ERP Challenge 1
Change Management
Change Management
ERP Challenge 2
Shifting from Function to Process View
Shifting from Function to Process View
ERP Challenge 3
Faith in Package Software
Faith in Package Software

Multiple Choice Single Answer
Question
The flip side of high success potentials is :-
Correct Answer
High project risk
Your Answer
High project risk

Multiple Choice Multiple Answer
Question
ERP life cycle consists of these steps :-
Correct Answer
ERP readiness assessment , Preparing the Organization for ERP , ERP feasibility study & business transformation
Your Answer
ERP readiness assessment , Preparing the Organization for ERP , ERP feasibility study & business transformation

Multiple Choice Multiple Answer
Question
Executives can confirms their commitment to a strategic planning programmed by :-
Correct Answer
Allocating generous funds to program , Allocating assets high ranking , Placing a higher priority on a given program
Your Answer
Allocating generous funds to program , Allocating assets high ranking , Placing a higher priority on a given program

Select The Blank
Question
________ BPR methodology has a source as "Consultant".
Correct Answer
Manganelli/Klein
Your Answer
Hammer/Champy

Multiple Choice Single Answer
Question
Who identify the manner in which the organisation will carry out mission?
Correct Answer
Value and beliefs
Your Answer
Value and beliefs

Multiple Choice Single Answer
Question
In a continuous process improvement mode 4th step is
Correct Answer
Measure the performance
Your Answer
Measure the performance

Multiple Choice Multiple Answer
Question
Inventory Strategy is related to :-
Correct Answer
Demand Forecasting , Inventory Planning , Planning of Stocking Facilities
Your Answer
Demand Forecasting , Inventory Planning , Planning of Stocking Facilities

Select The Blank
Question
Every system has ________ that defines its scope of activities.
Correct Answer
Boundary
Your Answer
Boundary

True/False
Question
During implementation of re-engineered processes, top management should provide a support.
Correct Answer
False
Your Answer
False

True/False
Question
Success factor for BPR is ensuring the involvement of the end-users.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
"A" Categories items in Inventory are :-
Correct Answer
Most Important
Your Answer
Most Important

True/False
Question
Choice of appropriate channel depends upon the type product or services to be marketed, the volume involved.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
A business process re-engineering model has main activities as :-
Correct Answer
Business Definition , Process Identification , Process Evaluation
Your Answer
Business Definition , Process Identification , Process Evaluation

Multiple Choice Single Answer
Question
Critical questions are to be answered while formulating the :-
Correct Answer
Vision statement
Your Answer
Vision statement

Select The Blank
Question
________ is the starting point for process reengineering efforts.
Correct Answer
Customer identification
Your Answer
Customer identification

Select The Blank
Question
Cycle Time, Asset Turnover & Response Time goals are achieved by ________.
Correct Answer
Velocity Goal
Your Answer
Customer Satisfaction Goal
Multiple Choice Single Answer
Question Who identify the manner in which the organisation will carry out mission?
Correct Answer Value and beliefs
Your Answer Vision


Multiple Choice Single Answer
Question The Behaviour of Critic is :-
Correct Answer Open
Your Answer Destructive


Multiple Choice Multiple Answer
Question Types of Resisting Behaviour are :-
Correct Answer Terrorist , Critic , Skeptic
Your Answer Terrorist , Critic , Skeptic


Multiple Choice Multiple Answer
Question Areas of Productivity Increase are :-
Correct Answer Quality , Quantity , Rejection Level
Your Answer Quality , IT , Quantity


Select The Blank
Question High success potentials flip side is called as ________.
Correct Answer High project risk
Your Answer High project risk


Select The Blank
Question ________ weigh the efficiency and productivity by characteristics of a process.
Correct Answer PCM
Your Answer CTS


True/False
Question During implementation of re-engineered processes, top management should provide a support.
Correct Answer False
Your Answer True


Match The Following
Question Correct Answer Your Answer

MIS Management Information System Management Information System

Role A Strong Facilitator Strong Facilitator

Role B Team Member Team Member

Role C Subject Expert Subject Expert



True/False
Question For successful implementation of ERP, it is necessary to carry out business process re-engineering in the organization to derive full advantage from the ERP system.
Correct Answer True
Your Answer True


Select The Blank
Question A strong facilitator & experienced practitioner who brings the methodology with him is ________.
Correct Answer Role A
Your Answer Role A


Multiple Choice Multiple Answer
Question Various Types of Risks are :-
Correct Answer Technical , Financial , Functional
Your Answer Technical , Financial , Functional


True/False
Question The skeptic demonstrates a similar behaviour to the critic.
Correct Answer True
Your Answer True


Multiple Choice Multiple Answer
Question A business process re-engineering model has main activities as :-
Correct Answer Business Definition , Process Identification , Process Evaluation
Your Answer Business Definition , Process Identification , Process Evaluation


Match The Following
Question Correct Answer Your Answer

Saboteur Behaviour Extremely Negative Extremely Negative

Critic Behaviour Open Communication Open Communication

Skeptic Brhaviour Similar to Critic Similar to Critic

Terrorist Behaviour Warns Everybody Warns Everybody



True/False
Question The Terrorists seems to constantly warn everybody regarding a negative outcome of the project.
Correct Answer True
Your Answer True


True/False
Question Business Processes are set of activities that transform a set of inputs into set of outputs using people & tool.
Correct Answer True
Your Answer True


Multiple Choice Multiple Answer
Question IT applications to improve business process are :-
Correct Answer In supporting product development process , In supporting order fulfillment process , In supporting logistical process
Your Answer In supporting product development process , In supporting order fulfillment process , In supporting logistical process


Multiple Choice Multiple Answer
Question BPR is required for which type of company?
Correct Answer Manufacturing , IT , Process
Your Answer Manufacturing , IT , All Departments


Multiple Choice Multiple Answer
Question Which of the following points are considered for similarities between re-engineering and continuous improvement?
Correct Answer Time investment , Organizational change
Your Answer Time investment , Organizational change


Select The Blank
Question ________ is considered as point of similarity between re-engineering & continuous improvement project.
Correct Answer Organizational Change
Your Answer Organizational Change


Multiple Choice Single Answer
Question Surveys, annual report, interviews are potential sources for identifying :-
Correct Answer Future vision
Your Answer Market research


True/False
Question Empowered employees can take decisions with speed.
Correct Answer True
Your Answer True


Multiple Choice Multiple Answer
Question Who governs the conduct in an organization?
Correct Answer Beliefs , Values
Your Answer Values , Beliefs


Multiple Choice Single Answer
Question Integrated Information Systems built to meet the Information & Decision needs of all the functional units of an enterprise is referred as :-
Correct Answer ERP
Your Answer ERP


Select The Blank
Question In a Re-engineering project the Third phase is ________.
Correct Answer Creating vision for new process
Your Answer Creating vision for new process


True/False
Question The software selection process may not involve errors of project content & project management.
Correct Answer False
Your Answer True


Select The Blank
Question Research activity is a ________ process.
Correct Answer Knowledge based
Your Answer Knowledge based


Multiple Choice Single Answer
Question Who are located within the organisation?
Correct Answer Internal customers
Your Answer Internal customers


Select The Blank
Question Financial Year in India ends on ________.
Correct Answer 31st March
Your Answer 31st March


Select The Blank
Question ________ is the starting point for process reengineering efforts.
Correct Answer Customer identification
Your Answer Customer identification


Multiple Choice Single Answer
Question The BPR activities are used in conjunction with :-
Correct Answer Workflow Analysis
Your Answer Workflow Analysis


True/False
Question A completely new computer application system need not be tested thoroughly.
Correct Answer False
Your Answer False


True/False
Question Based on the feedback from the prototype, the business process is not redefined & the instantiated within a business system.
Correct Answer False
Your Answer False


Select The Blank
Question In BPR, you can manage E-Processes through ________.
Correct Answer E-Commerce
Your Answer E-Commerce


Multiple Choice Single Answer
Question Vision statement is a :-
Correct Answer Framework that guides to choice that determine the nature & direction of an organisation.
Your Answer Statement that defines the cause of existence of an organisation


True/False
Question Work should be broadened without sacrificing depth of expertise in strategic areas.
Correct Answer False
Your Answer True


True/False
Question The Information Technology cannot be faulty at all.
Correct Answer False
Your Answer True


Multiple Choice Multiple Answer
Question Continuous improvement process consists of :-
Correct Answer Documentation of existing process , Establishing the measures , Carrying the process
Your Answer Establishing the measures , Carrying the process , Learning from others


Multiple Choice Multiple Answer
Question Critical Success factor in business are :-
Correct Answer Cost reduction , Quality enhancement , Service improvement
Your Answer Cost reduction , Quality enhancement , Service improvement


Multiple Choice Multiple Answer
Question Managing E-Processes consists of :-
Correct Answer ERP , E-Commerce , E-Governance
Your Answer ERP , E-Commerce , E-Governance


Multiple Choice Single Answer
Question Critical questions are to be answered while formulating the :-
Correct Answer Vision statement
Your Answer Mission statement


True/False
Question Process orientation organize companies around their processes.
Correct Answer True
Your Answer True


Select The Blank
Question Internal Resistance is ________
Correct Answer Manager
Your Answer Manager


Multiple Choice Single Answer
Question Incremental change in the process is:-
Correct Answer Process Simplification
Your Answer Continuous improvement


Multiple Choice Single Answer
Question Which process is not dominant in Business Process Re-engineering?
Correct Answer Product development
Your Answer Delivery of goods


Multiple Choice Single Answer
Question The Barriers which are related People Problems are called as :-
Correct Answer Soft Barriers
Your Answer Soft Barriers


Multiple Choice Single Answer
Question QMS means :-
Correct Answer Quality Management System
Your Answer Quality Management System
Select The Blank
Question ________ BPR methodology has a source as a "Vsens".
Correct Answer Kodak
Your Answer Hammer/Champy


True/False
Question Not to Capture information digitally at the source & propagate it through the process is Digitize & Propagate Principle.
Correct Answer False
Your Answer True


Multiple Choice Multiple Answer
Question During Design Phase, the Top Management should :-
Correct Answer Listen , Respond , Feedback
Your Answer Listen , Respond , Feedback


Multiple Choice Multiple Answer
Question What are organizational attributes?
Correct Answer Mission , Vision
Your Answer Mission , Vision


True/False
Question The Business Re-engineering project does not require a new culture.
Correct Answer False
Your Answer False


True/False
Question EPC represents an event which triggers of a set of the functions & functions culminate in events & so on.
Correct Answer True
Your Answer True


Multiple Choice Single Answer
Question From a process view point, highest priority in an organization is given to :
Correct Answer Satisfaction of customer
Your Answer Satisfaction of customer


Multiple Choice Multiple Answer
Question MRP II is associated with :-
Correct Answer Men , Machine , Material
Your Answer Men , Machine , Material


True/False
Question Customer identification is an end of process re-engineering efforts.
Correct Answer False
Your Answer False


Multiple Choice Single Answer
Question Which of the following activity is not included in planning phase of re-engineering project?
Correct Answer Conducting benchmarking
Your Answer Conducting benchmarking


Select The Blank
Question Hard Barrier example could be ________.
Correct Answer Legal Obstacles
Your Answer Legal Obstacles


Select The Blank
Question Print Media Clippings are produced by ________
Correct Answer Media Partners
Your Answer Media Partners


True/False
Question Organization has both internal & external customers.
Correct Answer True
Your Answer True


Multiple Choice Multiple Answer
Question Keep the other Senior Managers & stake-holders informed about :-
Correct Answer Project , Status , Obstacles
Your Answer Status , Obstacles


Multiple Choice Multiple Answer
Question Sales and manufacturing business process covers :-
Correct Answer Market/Marketing research , Stimulation of end users interest , Developing customers partnership
Your Answer Market/Marketing research , Stimulation of end users interest , Developing customers partnership


Select The Blank
Question ________ quantity the response and cycle time characteristics of a process.
Correct Answer PTM
Your Answer PTM


Multiple Choice Single Answer
Question Internal Individual resistance describes :-
Correct Answer People Behaviour
Your Answer People Behaviour


Multiple Choice Single Answer
Question The BPR principles state that when an inspector is inspecting goods the inspection report should be :-
Correct Answer Made by the inspector himself to eliminate the probability of errors
Your Answer Made by the inspector himself to eliminate the probability of errors


Select The Blank
Question Activities performed by top management level are called as ________ activities
Correct Answer Strategic
Your Answer Strategic


Multiple Choice Multiple Answer
Question Pitfalls of ERP implementation are :-
Correct Answer Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management
Your Answer Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management


Match The Following
Question Correct Answer Your Answer

Political Risks People Resistance People Resistance

Financial Risks ROI ROI

Technical Risks IT Solution IT Solution

Functional Risks Organization Resistance Organization Resistance



Multiple Choice Single Answer
Question In a continuous process improvement mode 4th step is
Correct Answer Measure the performance
Your Answer Measure the performance


Multiple Choice Single Answer
Question Process orientation means :-
Correct Answer Organizing companies around their processes
Your Answer Organizing companies around their processes


Select The Blank
Question ________ is the operational process.
Correct Answer Procurement of raw material
Your Answer Procurement of raw material


Multiple Choice Single Answer
Question Micro level reengineering deals in relation to time frame which is :-
Correct Answer Short
Your Answer Short


Multiple Choice Single Answer
Question Which of the following activity is included in planning phase of re-engineering project?
Correct Answer Defining scope and boundaries of project
Your Answer Defining scope and boundaries of project


Select The Blank
Question In Kaizen, focus is on ________ Improvement.
Correct Answer Continuous
Your Answer Continuous


Multiple Choice Multiple Answer
Question Characteristics of operational information systems are :-
Correct Answer Information is generated regularly/repeatedly. , Information is in very detailed form , Source of data is internal
Your Answer Information is generated regularly/repeatedly. , Information is in very detailed form , Source of data is internal


Multiple Choice Multiple Answer
Question Who governs the conduct in an organization?
Correct Answer Values , Beliefs
Your Answer Values , Beliefs


Select The Blank
Question ________ BPR methodology has a source as "Academics".
Correct Answer Daven port
Your Answer Daven port


True/False
Question The process matrix illustrates process and information system dependencies.
Correct Answer False
Your Answer False


True/False
Question Process orientation organize companies around their processes.
Correct Answer True
Your Answer True


True/False
Question Former experiences with the organizational projects forms the behaviour of people.
Correct Answer True
Your Answer True


Multiple Choice Single Answer
Question Only one Group consisting of representatives from purchase, manufacturing, operation, finance etc. is :-
Correct Answer Single Entity
Your Answer Multiple Entity


Select The Blank
Question In BPR, you can manage E-Processes through ________.
Correct Answer E-Commerce
Your Answer E-Commerce


Multiple Choice Single Answer
Question Reducing lead time is related to :-
Correct Answer Procurement Process
Your Answer Procurement Process


Multiple Choice Single Answer
Question The Project does not yield the high ROI expected is termed as :-
Correct Answer Financial Risk
Your Answer Financial Risk


Multiple Choice Single Answer
Question Which activity is performed during second phase analysis of re-engineering project?
Correct Answer Conducting benchmarking
Your Answer Conducting benchmarking


Multiple Choice Multiple Answer
Question Due to long-term implementation of strategic plan, leader has to guard against :-
Correct Answer Frustration , Waning of enthusiasm , Commitment
Your Answer Frustration , Waning of enthusiasm


True/False
Question The fourth step in business system planning is the development of process map.
Correct Answer False
Your Answer False


Multiple Choice Single Answer
Question MIS stands for :-
Correct Answer Management Information System
Your Answer Management Information System


Multiple Choice Multiple Answer
Question Continuous improvement process consists of :-
Correct Answer Documentation of existing process , Establishing the measures , Carrying the process
Your Answer Documentation of existing process , Establishing the measures , Carrying the process


Multiple Choice Multiple Answer
Question The results of SWOT analysis are used to develop :-
Correct Answer Breakthrough objectives in strategic plan , Business plan , Process re-engineering plan
Your Answer Breakthrough objectives in strategic plan , Business plan , Process re-engineering plan


Multiple Choice Multiple Answer
Question Which of the following points are considered for similarities between re-engineering and continuous improvement?
Correct Answer Time investment , Organizational change
Your Answer Time investment , Organizational change


Select The Blank
Question The view which integrates all views & also imparts the logic dynamics of a process is called ________.
Correct Answer Control View
Your Answer Organization View


Select The Blank
Question The process of ordering from a supplier is called as ________ process.
Correct Answer Interorganised
Your Answer Interorganised


Multiple Choice Single Answer
Question
Who identify the manner in which the organisation will carry out mission?
Correct Answer
Value and beliefs
Your Answer
Vision

Multiple Choice Single Answer
Question
The Behaviour of Critic is :-
Correct Answer
Open
Your Answer
Destructive

Multiple Choice Multiple Answer
Question
Types of Resisting Behaviour are :-
Correct Answer
Terrorist , Critic , Skeptic
Your Answer
Terrorist , Critic , Skeptic

Multiple Choice Multiple Answer
Question
Areas of Productivity Increase are :-
Correct Answer
Quality , Quantity , Rejection Level
Your Answer
Quality , IT , Quantity

Select The Blank
Question
High success potentials flip side is called as ________.
Correct Answer
High project risk
Your Answer
High project risk

Select The Blank
Question
________ weigh the efficiency and productivity by characteristics of a process.
Correct Answer
PCM
Your Answer
CTS

True/False
Question
During implementation of re-engineered processes, top management should provide a support.
Correct Answer
False
Your Answer
True

Match The Following
Question
Correct Answer
Your Answer
MIS
Management Information System
Management Information System
Role A
Strong Facilitator
Strong Facilitator
Role B
Team Member
Team Member
Role C
Subject Expert
Subject Expert

True/False
Question
For successful implementation of ERP, it is necessary to carry out business process re-engineering in the organization to derive full advantage from the ERP system.
Correct Answer
True
Your Answer
True

Select The Blank
Question
A strong facilitator & experienced practitioner who brings the methodology with him is ________.
Correct Answer
Role A
Your Answer
Role A

Multiple Choice Multiple Answer
Question
Various Types of Risks are :-
Correct Answer
Technical , Financial , Functional
Your Answer
Technical , Financial , Functional

True/False
Question
The skeptic demonstrates a similar behaviour to the critic.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
A business process re-engineering model has main activities as :-
Correct Answer
Business Definition , Process Identification , Process Evaluation
Your Answer
Business Definition , Process Identification , Process Evaluation

Match The Following
Question
Correct Answer
Your Answer
Saboteur Behaviour
Extremely Negative
Extremely Negative
Critic Behaviour
Open Communication
Open Communication
Skeptic Brhaviour
Similar to Critic
Similar to Critic
Terrorist Behaviour
Warns Everybody
Warns Everybody

True/False
Question
The Terrorists seems to constantly warn everybody regarding a negative outcome of the project.
Correct Answer
True
Your Answer
True

True/False
Question
Business Processes are set of activities that transform a set of inputs into set of outputs using people & tool.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
IT applications to improve business process are :-
Correct Answer
In supporting product development process , In supporting order fulfillment process , In supporting logistical process
Your Answer
In supporting product development process , In supporting order fulfillment process , In supporting logistical process

Multiple Choice Multiple Answer
Question
BPR is required for which type of company?
Correct Answer
Manufacturing , IT , Process
Your Answer
Manufacturing , IT , All Departments

Multiple Choice Multiple Answer
Question
Which of the following points are considered for similarities between re-engineering and continuous improvement?
Correct Answer
Time investment , Organizational change
Your Answer
Time investment , Organizational change

Select The Blank
Question
________ is considered as point of similarity between re-engineering & continuous improvement project.
Correct Answer
Organizational Change
Your Answer
Organizational Change

Multiple Choice Single Answer
Question
Surveys, annual report, interviews are potential sources for identifying :-
Correct Answer
Future vision
Your Answer
Market research

True/False
Question
Empowered employees can take decisions with speed.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Who governs the conduct in an organization?
Correct Answer
Beliefs , Values
Your Answer
Values , Beliefs

Multiple Choice Single Answer
Question
Integrated Information Systems built to meet the Information & Decision needs of all the functional units of an enterprise is referred as :-
Correct Answer
ERP
Your Answer
ERP

Select The Blank
Question
In a Re-engineering project the Third phase is ________.
Correct Answer
Creating vision for new process
Your Answer
Creating vision for new process

True/False
Question
The software selection process may not involve errors of project content & project management.
Correct Answer
False
Your Answer
True

Select The Blank
Question
Research activity is a ________ process.
Correct Answer
Knowledge based
Your Answer
Knowledge based

Multiple Choice Single Answer
Question
Who are located within the organisation?
Correct Answer
Internal customers
Your Answer
Internal customers

Select The Blank
Question
Financial Year in India ends on ________.
Correct Answer
31st March
Your Answer
31st March

Select The Blank
Question
________ is the starting point for process reengineering efforts.
Correct Answer
Customer identification
Your Answer
Customer identification

Multiple Choice Single Answer
Question
The BPR activities are used in conjunction with :-
Correct Answer
Workflow Analysis
Your Answer
Workflow Analysis

True/False
Question
A completely new computer application system need not be tested thoroughly.
Correct Answer
False
Your Answer
False

True/False
Question
Based on the feedback from the prototype, the business process is not redefined & the instantiated within a business system.
Correct Answer
False
Your Answer
False

Select The Blank
Question
In BPR, you can manage E-Processes through ________.
Correct Answer
E-Commerce
Your Answer
E-Commerce

Multiple Choice Single Answer
Question
Vision statement is a :-
Correct Answer
Framework that guides to choice that determine the nature & direction of an organisation.
Your Answer
Statement that defines the cause of existence of an organisation

True/False
Question
Work should be broadened without sacrificing depth of expertise in strategic areas.
Correct Answer
False
Your Answer
True

True/False
Question
The Information Technology cannot be faulty at all.
Correct Answer
False
Your Answer
True

Multiple Choice Multiple Answer
Question
Continuous improvement process consists of :-
Correct Answer
Documentation of existing process , Establishing the measures , Carrying the process
Your Answer
Establishing the measures , Carrying the process , Learning from others

Multiple Choice Multiple Answer
Question
Critical Success factor in business are :-
Correct Answer
Cost reduction , Quality enhancement , Service improvement
Your Answer
Cost reduction , Quality enhancement , Service improvement

Multiple Choice Multiple Answer
Question
Managing E-Processes consists of :-
Correct Answer
ERP , E-Commerce , E-Governance
Your Answer
ERP , E-Commerce , E-Governance

Multiple Choice Single Answer
Question
Critical questions are to be answered while formulating the :-
Correct Answer
Vision statement
Your Answer
Mission statement

True/False
Question
Process orientation organize companies around their processes.
Correct Answer
True
Your Answer
True

Select The Blank
Question
Internal Resistance is ________
Correct Answer
Manager
Your Answer
Manager

Multiple Choice Single Answer
Question
Incremental change in the process is:-
Correct Answer
Process Simplification
Your Answer
Continuous improvement

Multiple Choice Single Answer
Question
Which process is not dominant in Business Process Re-engineering?
Correct Answer
Product development
Your Answer
Delivery of goods

Multiple Choice Single Answer
Question
The Barriers which are related People Problems are called as :-
Correct Answer
Soft Barriers
Your Answer
Soft Barriers

Multiple Choice Single Answer
Question
QMS means :-
Correct Answer
Quality Management System
Your Answer
Quality Management System
Business Process Re-engineering assgn
True/False
Question
Choice of appropriate channel depends upon the type product or services to be marketed, the volume involved.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Customer service and supply chain process covers :-
Correct Answer
Customer ordering and delivering , Forecasting customer orders , Delivering product to distribution centers
Your Answer
Forecasting customer orders , Developing organisation to meet customer's needs , Customer ordering and delivering

Multiple Choice Single Answer
Question
Activities performed by middle management is :-
Correct Answer
Strategic activities
Your Answer
Tactical activities

Multiple Choice Single Answer
Question
Business process oriented IT solutions either are not available or working is termed as :-
Correct Answer
Technical Risk
Your Answer
Functional Risk

True/False
Question
A business process is defined as "a set of logically related tasks performed to achieve a desired business outcome".
Correct Answer
True
Your Answer
True

Select The Blank
Question
Internal Individual resistance is ________
Correct Answer
People Behaviour
Your Answer
People Behaviour

Multiple Choice Single Answer
Question
Which of the following is an Operating System?
Correct Answer
Unix
Your Answer
Unix

Select The Blank
Question
Make the process intimate with the preferences & habits of ________.
Correct Answer
Participants
Your Answer
Participants

True/False
Question
Values and beliefs are to be articulated to withstand in the adversity.
Correct Answer
False
Your Answer
True

True/False
Question
Outside members of Vision team should not have knowledge about current process of organization.
Correct Answer
True
Your Answer
False

Multiple Choice Single Answer
Question
From a process view point, highest priority in an organization is given to :
Correct Answer
Satisfaction of customer
Your Answer
Satisfaction of customer

True/False
Question
To implement IT enabled SCM, it is necessary to reengineer the entire supply chain.
Correct Answer
False
Your Answer
True

Select The Blank
Question
BPR Stalward is ________.
Correct Answer
Dr. Juran
Your Answer
Narasimha

True/False
Question
Success factor for BPR is ensuring the involvement of the end-users.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
A Business process is a set of :-
Correct Answer
Logically related tasks
Your Answer
Logically related tasks

Match The Following
Question
Correct Answer
Your Answer
Secondary Process
Maintenance
Informal Communication
Knowledge Process
Research & Development
Research & Development
Key Process
Process supporting the mission of company
Process supporting the mission of company
Operational Process
Manufacturing
Manufacturing

Multiple Choice Multiple Answer
Question
Key Components of Supply Strain Strategy are :-
Correct Answer
Manufacturing Management , Make or Buy Decisions , Capacity Management
Your Answer
Make or Buy Decisions , Capacity Management , Purchase Orders

True/False
Question
The introduction of a new information technology often changes the complex power structure in an organization.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Process orientation means :-
Correct Answer
Organizing companies around their processes
Your Answer
Organizing companies around their processes

Select The Blank
Question
All Barriers to BPR implementation success are the results of ________
Correct Answer
Root Causes
Your Answer
Root Causes

Select The Blank
Question
Co-ordinating between tasks and process is the ________ impact of IT on process innovation.
Correct Answer
Integrative
Your Answer
Integrative

Select The Blank
Question
Squeeze out waiting time in process links to create value is ________ Principle.
Correct Answer
Lose Wait
Your Answer
Lose Wait

Multiple Choice Multiple Answer
Question
Integration Strategy is related to :-
Correct Answer
Information Integration , Decision Integration , Financial Integration
Your Answer
Information Integration , Decision Integration , Manpower Demand

Select The Blank
Question
Breakthrough Results in search for & the implementation of radical change in business process are by ________.
Correct Answer
BPR
Your Answer
BPR

Multiple Choice Single Answer
Question
The Barriers which are related to things & regulations are called as :-
Correct Answer
Hard Barriers
Your Answer
Hard Barriers

Multiple Choice Multiple Answer
Question
Due to long-term implementation of strategic plan, leader has to guard against :-
Correct Answer
Frustration , Waning of enthusiasm , Commitment
Your Answer
Over enthusiasm , Frustration , Waning of enthusiasm

True/False
Question
Transportation cost, Transport made choice, capacity, location, routing, the schedules of distribution.
Correct Answer
True
Your Answer
True

True/False
Question
Business objectives are delivered from customer needs & expectations.
Correct Answer
True
Your Answer
False

Multiple Choice Single Answer
Question
BPR is search for & the implementation of radical change in business process to achieve :-
Correct Answer
Breakthrough Results
Your Answer
Breakthrough Results

Multiple Choice Multiple Answer
Question
Inventory Strategy is related to :-
Correct Answer
Demand Forecasting , Inventory Planning , Planning of Stocking Facilities
Your Answer
Demand Forecasting , Inventory Planning , Planning of Stocking Facilities

Multiple Choice Single Answer
Question
Management of change as a most important task is in which step of BPR project?
Correct Answer
Implementation of re-engineering project.
Your Answer
Indentifying process for re-engineering

Select The Blank
Question
________ is an indicator of current performance rates when compared to a set of standards.
Correct Answer
System feedback
Your Answer
Evaluation

Select The Blank
Question
Open ended statements of purpose to be used when managers do not want to become entangled in specific, are called as ________.
Correct Answer
Goals
Your Answer
Objectives

Multiple Choice Multiple Answer
Question
Who are the process stake holders?
Correct Answer
Customers , Suppliers , Higher authority
Your Answer
Customers , Suppliers , Higher authority

Multiple Choice Multiple Answer
Question
Scope of ERP includes :-
Correct Answer
Operations , Outbound Logistics , Sales & Marketing to Service
Your Answer
Operations , Outbound Logistics , Sales & Marketing to Service

Multiple Choice Multiple Answer
Question
Select the Operating Systems from the following :-
Correct Answer
Unix , Windows NT , IBM MVS
Your Answer
Unix , Windows NT , IBM MVS

Multiple Choice Multiple Answer
Question
Which are the objectives of business systems planning study?
Correct Answer
Determination of information system priorities , Managing systems resources to support business objectives
Your Answer
Determination of information system priorities , Managing systems resources to support business objectives , Managing quality improvement program

Multiple Choice Single Answer
Question
The papers released by Narasimham Committee seeks to examine principles & different phases of :-
Correct Answer
Process Engineering
Your Answer
Process Engineering

Multiple Choice Single Answer
Question
Delivery of product & services is :-
Correct Answer
Customer facing process
Your Answer
Customer facing process

Multiple Choice Multiple Answer
Question
Executives can confirms their commitment to a strategic planning programmed by :-
Correct Answer
Allocating generous funds to program , Allocating assets high ranking , Placing a higher priority on a given program
Your Answer
Allocating generous funds to program , Allocating assets high ranking , Placing a higher priority on a given program

Multiple Choice Single Answer
Question
Commonly used methodology in SAP R3 implementation is :-
Correct Answer
ARIS
Your Answer
ARIS

True/False
Question
A mission statement defines the future direction of the organization.
Correct Answer
False
Your Answer
True

Multiple Choice Single Answer
Question
A need to revisit the organization's vision statement may be due to :-
Correct Answer
Benchmarking
Your Answer
Strategic planning

Multiple Choice Multiple Answer
Question
Steps involved in BPR Project are :-
Correct Answer
Project Preparation , Redesign of Processes , Implement of new Processes
Your Answer
Project Preparation , Redesign of Processes , Implement of new Processes

Multiple Choice Single Answer
Question
Internal Group resistance describes :-
Correct Answer
Group Behaviour
Your Answer
Group Behaviour

Select The Blank
Question
With the help of ERP various modules it is possible to improve the effectiveness & efficiency of ________.
Correct Answer
Entire Supply Chain
Your Answer
Entire Supply Chain
True/False
Question
The project should not be properly explained to the store managers.
Correct Answer
False
Your Answer
False

Match The Following
Question
Correct Answer
Your Answer
Video
For tele-conferencing
For tele-conferencing
Instant messaging
For real time exchange of notes & messages
For real time exchange of notes & messages
Chat
Used to conduct toll-free conversation
For tele-communication
Bulletin Board
Used to post notices
Used to post notices

Multiple Choice Single Answer
Question
A Major Principle & Tactics for Reconfiguring around Processes was :-
Correct Answer
Orchestrate
Your Answer
Orchestrate

Multiple Choice Multiple Answer
Question
Pitfalls of ERP implementation are :-
Correct Answer
Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management
Your Answer
Delays of Supplier Payments , Longer Implementation Times , Inability to support continuous improvement & change management

Multiple Choice Single Answer
Question
The flip side of high success potentials is :-
Correct Answer
High project risk
Your Answer
Low project risk

Select The Blank
Question
________ BPR methodology has a source as a "Vsens".
Correct Answer
Kodak
Your Answer
Daven port

Multiple Choice Multiple Answer
Question
Steps involved in BPR Project are :-
Correct Answer
Project Preparation , Redesign of Processes , Implement of new Processes
Your Answer
Project Preparation , Redesign of Processes , Implement of new Processes

Multiple Choice Multiple Answer
Question
TQM is related to which factor?
Correct Answer
Quality System , Management , Personnel
Your Answer
Quality System , Management

Multiple Choice Multiple Answer
Question
Managing E-Processes consists of :-
Correct Answer
ERP , E-Commerce , E-Governance
Your Answer
ERP , E-Commerce

Multiple Choice Multiple Answer
Question
Due to long-term implementation of strategic plan, leader has to guard against :-
Correct Answer
Waning of enthusiasm , Frustration , Commitment
Your Answer
Over enthusiasm , Frustration , Waning of enthusiasm

Multiple Choice Multiple Answer
Question
Customer Service Strategies are :-
Correct Answer
Service Needs , Cost of Service , Revenue Management
Your Answer
Service Needs , Production Technology , Cost of Service

Multiple Choice Single Answer
Question
Cost reduction, customer satisfaction goals should be included in :-
Correct Answer
Vision statement
Your Answer
Mission statement

Select The Blank
Question
In a Re-engineering project the Third phase is ________.
Correct Answer
Creating vision for new process
Your Answer
Planning for transition

Select The Blank
Question
In Micro level reengineering, the performance focus is ________.
Correct Answer
Financial
Your Answer
Technical

Multiple Choice Multiple Answer
Question
Areas of Productivity Increase are :-
Correct Answer
Quality , Quantity , Rejection Level
Your Answer
Quality , IT , Quantity

Multiple Choice Single Answer
Question
Commonly used methodology in SAP R3 implementation is :-
Correct Answer
ARIS
Your Answer
PM Module

Multiple Choice Multiple Answer
Question
During Design Phase, the Top Management should :-
Correct Answer
Listen , Respond , Feedback
Your Answer
Listen , Respond , Feedback

Select The Blank
Question
Simplification & Re-engineering can overlap together from the ________ of an organization.
Correct Answer
Process Orientation
Your Answer
Process Orientation

True/False
Question
"Indicative thinking" technique is used for purpose of comparison of the re-engineered process
Correct Answer
False
Your Answer
True

True/False
Question
The process matrix illustrates process and information system dependencies.
Correct Answer
False
Your Answer
True

Multiple Choice Single Answer
Question
Example of Internal Resistance is :-
Correct Answer
Manager
Your Answer
Vendor

Multiple Choice Single Answer
Question
Inclusion of customers in the planning process increases :-
Correct Answer
Confidence level of strategic plan
Your Answer
Reliability of strategic plan

Select The Blank
Question
Breakthrough Results in search for & the implementation of radical change in business process are by ________.
Correct Answer
BPR
Your Answer
ERP

Multiple Choice Multiple Answer
Question
The Top Management should also ensure the support of :-
Correct Answer
Senior Managers , Stakeholders , Associates
Your Answer
Senior Managers , Associates , Processes

True/False
Question
Financial integration implies that each of the participants has a financial stake in operations of other participants.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Which technique is used when sufficient number of cases are reported for purpose of comparision of re-engineering process?
Correct Answer
Process benchmarking
Your Answer
Process benchmarking

True/False
Question
Transportation cost, Transport made choice, capacity, location, routing, the schedules of distribution.
Correct Answer
True
Your Answer
True

True/False
Question
Organizational culture does not have any effect on re-engineering project.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
Learning objectives in BPR evolution of BPR for E-Business are :-
Correct Answer
Understand how web enabled e-business change the nature of BPR , Understand how e-processes will be managed , Principles & tactics for redesign
Your Answer
Understand how web enabled e-business change the nature of BPR , Principles for organizational material requirement , Principles & tactics for redesign

Select The Blank
Question
Hard Barrier example could be ________.
Correct Answer
Legal Obstacles
Your Answer
External Resistance

Multiple Choice Single Answer
Question
In a continuous process improvement mode 4th step is
Correct Answer
Measure the performance
Your Answer
Identify & implement the improvement

Match The Following
Question
Correct Answer
Your Answer
Intellectual
Capturing the intellectual assets
Capturing the intellectual assets
Analytical
Improving analysis of information
Improving analysis of information
Geographical
Coordinating processes across the distances
Coordinating processes across the distances
Integrative
Coordination between tasks & process
Coordination between tasks & process

Multiple Choice Single Answer
Question
Companies undertaking BPR projects typically look for :-
Correct Answer
Drastic Improvements
Your Answer
Drastic Improvements

Multiple Choice Multiple Answer
Question
Application Systems Languages are :-
Correct Answer
ABAP/4 , VB , VC++
Your Answer
VB , VC++

Multiple Choice Single Answer
Question
Resistance against indoctrination & power usage is termed as :-
Correct Answer
Type B Resistance
Your Answer
Type B Resistance

Multiple Choice Multiple Answer
Question
Parameters of Micro Level Re-engineering are :-
Correct Answer
Optimization , Short , Diverse
Your Answer
Optimization , Diverse , Technology

True/False
Question
Measurements are central to a fact based decision-making process.
Correct Answer
True
Your Answer
True

True/False
Question
Process re-engineering efforts should be guided by values and beliefs.
Correct Answer
False
Your Answer
True

Select The Blank
Question
The process of ordering from a supplier is called as ________ process.
Correct Answer
Interorganised
Your Answer
Interdepartmental

Multiple Choice Single Answer
Question
Raw materials, finished goods, WIP, spares etc. flow from vendor to customer is called as :-
Correct Answer
Value Flow
Your Answer
Cash Flow

Select The Blank
Question
Cycle Time, Asset Turnover & Response Time goals are achieved by ________.
Correct Answer
Velocity Goal
Your Answer
Productivity Goal

Select The Blank
Question
Open ended statements of purpose to be used when managers do not want to become entangled in specific, are called as ________.
Correct Answer
Goals
Your Answer
Visions

Select The Blank
Question
Squeeze out waiting time in process links to create value is ________ Principle.
Correct Answer
Lose Wait
Your Answer
Synchronize

True/False
Question
Values and beliefs are to be articulated to withstand in the adversity.
Correct Answer
False
Your Answer
True

True/False
Question
The Terrorists seems to constantly warn everybody regarding a negative outcome of the project.
Correct Answer
True
Your Answer
True

Select The Blank
Question
In Kaizen, focus is on ________ Improvement.
Correct Answer
Continuous
Your Answer
Quality

Multiple Choice Single Answer
Question
On which point there is similarity between re-engineering and continuous improvement?
Correct Answer
Time management
Your Answer
Type of change
Multiple Choice Single Answer
Question
Critical questions are to be answered while formulating the :-
Correct Answer
Vision statement
Your Answer
Vision statement

Multiple Choice Multiple Answer
Question
Management of change includes :-
Correct Answer
Management of IT project , Management of people
Your Answer
Management of IT project , Management of people , Management of re-engineering process

Select The Blank
Question
________ BPR methodology has a source as a "Vsens".
Correct Answer
Kodak
Your Answer
Kodak

True/False
Question
"Indicative thinking" technique is used for purpose of comparison of the re-engineered process
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
The Barriers which are related People Problems are called as :-
Correct Answer
Soft Barriers
Your Answer
Soft Barriers

Multiple Choice Multiple Answer
Question
Business processes should be re-engineered to have in-built :-
Correct Answer
Learning techniques , Renewal techniques , Short feedback loops
Your Answer
Renewal techniques , Short feedback loops

Select The Blank
Question
Organization has to satisfy ________ for its survival.
Correct Answer
External customer
Your Answer
External customer

Select The Blank
Question
The process of ordering from a supplier is called as ________ process.
Correct Answer
Interorganised
Your Answer
Interorganised

Select The Blank
Question
________ BPR methodology has a source as consultant with academic background.
Correct Answer
Hammer/Champy
Your Answer
Hammer/Champy

Multiple Choice Single Answer
Question
Application Systems Language is :-
Correct Answer
ABAP 4
Your Answer
ABAP 4

Multiple Choice Single Answer
Question
One of the Hard Barrier could be :-
Correct Answer
Legal Obstacles
Your Answer
Legal Obstacles

Multiple Choice Multiple Answer
Question
The Top Management should also ensure the support of :-
Correct Answer
Senior Managers , Stakeholders , Associates
Your Answer
Senior Managers , Stakeholders , Associates

Select The Blank
Question
Internal Individual resistance is ________
Correct Answer
People Behaviour
Your Answer
Singular Behaviour

Multiple Choice Multiple Answer
Question
IT support order fulfillment process is :-
Correct Answer
In sending & receiving the order , In checking the shipment status on order , Exchange various types of forms
Your Answer
In sending & receiving the order , In checking the shipment status on order , Exchange various types of forms

True/False
Question
The software selection process may not involve errors of project content & project management.
Correct Answer
False
Your Answer
False

True/False
Question
Synchronize the physical & virtual parts of the process is Synchronize Principle.
Correct Answer
True
Your Answer
True

Match The Following
Question
Correct Answer
Your Answer
Purchase Manager
Negotiator
Negotiator
Production Manager
Leader
Leader
HR Manager
Motivator
Motivator
PPC Manager
Monitor
Planner

True/False
Question
The Business Re-engineering project does not require a new culture.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
ERP life cycle consists of these steps :-
Correct Answer
ERP readiness assessment , Preparing the Organization for ERP , ERP feasibility study & business transformation
Your Answer
ERP readiness assessment , Preparing the Organization for ERP , ERP feasibility study & business transformation

Multiple Choice Single Answer
Question
ERP system meet various demands effectively by bridging in technologies to support the :-
Correct Answer
Business Processes
Your Answer
Business Processes

Multiple Choice Multiple Answer
Question
Measure of process reengineering as a "Velocity Goal" will be related to :-
Correct Answer
Cycle Time
Your Answer
Asset Turnover , Response Time , Customer Satisfaction

True/False
Question
Process orientation organize companies around their processes.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
From a process view point, highest priority in an organization is given to :
Correct Answer
Satisfaction of customer
Your Answer
Satisfaction of customer

Multiple Choice Single Answer
Question
Which activity is performed during second phase analysis of re-engineering project?
Correct Answer
Conducting benchmarking
Your Answer
Ensuring support of top management

Multiple Choice Multiple Answer
Question
Continuous improvement process consists of :-
Correct Answer
Carrying the process , Documentation of existing process , Establishing the measures
Your Answer
Documentation of existing process , Establishing the measures , Carrying the process

Multiple Choice Single Answer
Question
Raw materials, finished goods, WIP, spares etc. flow from vendor to customer is called as :-
Correct Answer
Value Flow
Your Answer
Value Flow

Multiple Choice Single Answer
Question
Marketing plans, dispatch plans, production plans etc. from customer to vendor & vis-à-vis is termed as :-
Correct Answer
Information Flow
Your Answer
Information Flow

Select The Blank
Question
All Barriers to BPR implementation success are the results of ________
Correct Answer
Root Causes
Your Answer
Root Causes

True/False
Question
Based on the feedback from the prototype, the business process is not redefined & the instantiated within a business system.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
Delivery of product & services is :-
Correct Answer
Customer facing process
Your Answer
Customer facing process

Multiple Choice Multiple Answer
Question
Characteristics of operational information systems are :-
Correct Answer
Information is generated regularly/repeatedly. , Information is in very detailed form , Source of data is internal
Your Answer
Information is generated regularly/repeatedly. , Information is in very detailed form , Source of data is internal

Select The Blank
Question
In BPR, you can manage E-Processes through ________.
Correct Answer
E-Commerce
Your Answer
E-Commerce

Multiple Choice Multiple Answer
Question
Various vendors for ERP are :-
Correct Answer
SAP , Oracle , JD Edwards
Your Answer
SAP , Oracle , Microsoft

Select The Blank
Question
________ is considered as point of similarity between re-engineering & continuous improvement project.
Correct Answer
Organizational Change
Your Answer
Organizational Change

True/False
Question
Missing knowledge & skills regarding computers & computer applications might be severe reasons for non-acceptance.
Correct Answer
True
Your Answer
True

True/False
Question
The Information Technology cannot be faulty at all.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
A business process re-engineering model has main activities as :-
Correct Answer
Business Definition , Process Identification , Process Evaluation
Your Answer
Business Definition , Process Identification , Process Evaluation

Multiple Choice Single Answer
Question
The principle of 'organize around outcomes, not tasks' means :-
Correct Answer
Assigning one person or a team to accomplish a task
Your Answer
Assigning one person or a team to accomplish a task

Select The Blank
Question
The view which integrates all views & also imparts the logic dynamics of a process is called ________.
Correct Answer
Control View
Your Answer
Function View

Multiple Choice Single Answer
Question
Management of change as a most important task is in which step of BPR project?
Correct Answer
Implementation of re-engineering project.
Your Answer
Implementation of re-engineering project.

True/False
Question
Business Processes are set of activities that transform a set of inputs into set of outputs using people & tool.
Correct Answer
True
Your Answer
True

Match The Following
Question
Correct Answer
Your Answer
Political Risks
People Resistance
People Resistance
Financial Risks
ROI
ROI
Technical Risks
IT Solution
IT Solution
Functional Risks
Organization Resistance
Organization Resistance

True/False
Question
Customer identification is an end of process re-engineering efforts.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
The purpose of strategic plan response to the factors that are :-
Correct Answer
Not within the organization's span of control
Your Answer
Within the organization's span of control

Multiple Choice Multiple Answer
Question
Benefit paths of process re-engineering in an organization are :-
Correct Answer
Productivity , Quality , Velocity
Your Answer
Productivity , Quality , Velocity

Select The Blank
Question
________ BPR methodology has a source as "Academics".
Correct Answer
Daven port
Your Answer
Kodak

Multiple Choice Multiple Answer
Question
To describe potential future from current environment, organization uses :-
Correct Answer
Reasoning techniques , Trend line plotting , Simulation techniques
Your Answer
Trend line plotting , Simulation techniques , Histogram sketching
Select The Blank
Question Latest ISO 9001 is in the market since the Year ________.
Correct Answer 2000
Your Answer 1990

True/False
Question Organizational culture does not have any effect on re-engineering project.
Correct Answer False
Your Answer False

Select The Blank
Question In Kaizen, focus is on ________ Improvement.
Correct Answer Continuous
Your Answer Continuous

True/False
Question There is a risk of project failing on account of lack of resources.
Correct Answer True
Your Answer True

Select The Blank
Question Every system has ________ that defines its scope of activities.
Correct Answer Boundary
Your Answer Boundary

Multiple Choice Single Answer
Question Goal may be defined as a specific component of :-
Correct Answer Business
Your Answer Business

Multiple Choice Multiple Answer
Question Which are the objectives of business systems planning study?
Correct Answer Determination of information system priorities , Managing systems resources to support business objectives
Your Answer Determination of information system priorities , Managing systems resources to support business objectives , Managing quality improvement program , Improving relationship between functional and technical organization unit

Select The Blank
Question A strategic plan generally should not take more than ________ pages.
Correct Answer Ten
Your Answer Ten

True/False
Question If the system is accessible from outside the organization, the people within the organization may not mistrust the system.
Correct Answer False
Your Answer False

Select The Blank
Question ________ are Business process oriented information technology solutions either are not available or working.
Correct Answer Technical Risk
Your Answer Functional Risk

Select The Blank
Question ________ BPR methodology has a source as "Academics".
Correct Answer Daven port
Your Answer Daven port

Multiple Choice Multiple Answer
Question Pitfalls of ERP implementation are :-
Correct Answer Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management
Your Answer Delays of Supplier Payments , Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management

True/False
Question Systems are composed of inter related and inter dependent sub systems.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Internal Individual resistance describes :-
Correct Answer People Behaviour
Your Answer People Behaviour

Multiple Choice Multiple Answer
Question Due to long-term implementation of strategic plan, leader has to guard against :-
Correct Answer Frustration , Waning of enthusiasm , Commitment
Your Answer Over enthusiasm , Frustration , Waning of enthusiasm , Commitment

Multiple Choice Multiple Answer
Question When mission, customer base and the environment are properly considered, strategic planning produces a plan which contains/make great stride forward :-
Correct Answer A vision to guide decision making , Situation analysis used to develop annual business plan , Break through objectives
Your Answer Profit and loss statement , Break through objectives , A vision to guide decision making , Situation analysis used to develop annual business plan

Multiple Choice Multiple Answer
Question Who governs the conduct in an organization?
Correct Answer Values , Beliefs
Your Answer Values , Beliefs , Mission , Ethics

Select The Blank
Question ________ BPR methodology has a source as a "Vsens".
Correct Answer Kodak
Your Answer Kodak

Multiple Choice Multiple Answer
Question Which of the following are obstacle to success of BPR project as par manganelli/Klein methodology?
Correct Answer Time , Risk , Cost
Your Answer Time , Risk , Cost , Culture

True/False
Question Work should be broadened without sacrificing depth of expertise in strategic areas.
Correct Answer False
Your Answer True

Multiple Choice Single Answer
Question Example of Internal Resistance is :-
Correct Answer Manager
Your Answer Manager

Select The Blank
Question The number of core processes should be kept to ________.
Correct Answer Minimum
Your Answer Minimum

Multiple Choice Single Answer
Question Micro level reengineering deals in relation to time frame which is :-
Correct Answer Short
Your Answer Short

Multiple Choice Single Answer
Question RFP stands for :-
Correct Answer Request For Proposal
Your Answer Request For Proposal

True/False
Question Transportation cost, Transport made choice, capacity, location, routing, the schedules of distribution.
Correct Answer True
Your Answer True

Match The Following
Question Correct Answer Your Answer

Integrative Coordination between tasks & process Coordination between tasks & process

Automational Elimination human labour Elimination human labour

Sequential Changing process sequence Changing process sequence

Analytical Improving analysis of information Improving analysis of information


Multiple Choice Multiple Answer
Question Managing E-Processes consists of :-
Correct Answer ERP , E-Commerce , E-Governance
Your Answer ERP , E-Commerce , Education , E-Governance

True/False
Question The project should not be properly explained to the store managers.
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Scope of ERP includes :-
Correct Answer Operations , Outbound Logistics , Sales & Marketing to Service
Your Answer Financial Strength , Operations , Outbound Logistics , Sales & Marketing to Service

Select The Blank
Question Hard Barrier example could be ________.
Correct Answer Legal Obstacles
Your Answer Legal Obstacles

Multiple Choice Multiple Answer
Question Areas of Cost Reduction are :-
Correct Answer Materials , Machines , Quality
Your Answer Materials , Machines , Investment

Multiple Choice Single Answer
Question A process matrix shows the relationship between :-
Correct Answer Business process & organizational entities
Your Answer Business process & organizational entities

True/False
Question Missing knowledge & skills regarding computers & computer applications might be severe reasons for non-acceptance.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Who identify the manner in which the organisation will carry out mission?
Correct Answer Value and beliefs
Your Answer Value and beliefs

Multiple Choice Multiple Answer
Question Steps involved in BPR Project are :-
Correct Answer Project Preparation , Redesign of Processes , Implement of new Processes
Your Answer Project Preparation , Redesign of Processes , Implement of new Processes , Training

Multiple Choice Multiple Answer
Question The results of SWOT analysis are used to develop :-
Correct Answer Breakthrough objectives in strategic plan , Business plan , Process re-engineering plan
Your Answer Continuous improvement , Breakthrough objectives in strategic plan , Business plan , Process re-engineering plan

Multiple Choice Single Answer
Question Internal Group resistance describes :-
Correct Answer Group Behaviour
Your Answer Group Behaviour

Multiple Choice Single Answer
Question Following is one of the example of managing demand :-
Correct Answer Demand Generation
Your Answer Investment

Select The Blank
Question In Micro level reengineering, the performance focus is ________.
Correct Answer Financial
Your Answer Technical

True/False
Question A completely new computer application system need not be tested thoroughly.
Correct Answer False
Your Answer False

Select The Blank
Question ________ is the operational process.
Correct Answer Procurement of raw material
Your Answer Procurement of raw material

Multiple Choice Single Answer
Question The BPR activities are used in conjunction with :-
Correct Answer Workflow Analysis
Your Answer Workflow

Multiple Choice Multiple Answer
Question Parameters of Micro Level Re-engineering are :-
Correct Answer Optimization , Short , Diverse
Your Answer Optimization , Short , Diverse , Technology

True/False
Question Former experiences with the organizational projects forms the behaviour of people.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Organization speaks about :-
Correct Answer Structure & Culture
Your Answer Contents Management

Match The Following
Question Correct Answer Your Answer

ERP Challenge 4 Organizational Intervention Faith in Package Software

ERP Challenge 1 Change Management Change Management

ERP Challenge 2 Shifting from Function to Process View Organizational Intervention

ERP Challenge 3 Faith in Package Software Shifting from Function to Process View


Multiple Choice Single Answer
Question Application Systems Language is :-
Correct Answer ABAP 4
Your Answer ABAP 4
Multiple Choice Single Answer
Question Application Systems Language is :-
Correct Answer ABAP 4
Your Answer ABAP 4

Multiple Choice Single Answer
Question BPR is rethinking of the business processes to improve the speed, quality & output of :-
Correct Answer Product or Services
Your Answer Product or Services

Multiple Choice Single Answer
Question In a continuous process improvement mode 4th step is
Correct Answer Measure the performance
Your Answer Measure the performance

Multiple Choice Multiple Answer
Question In Business system planning which of the following is done first?
Correct Answer Arrangement of the organization from an information management respective. , Identification of process for successfully accomplish there mission
Your Answer Arrangement of the organization from an information management respective. , Identification of process for successfully accomplish there mission

Select The Blank
Question Objectives are characterized by ________ things.
Correct Answer Four
Your Answer Four

Multiple Choice Multiple Answer
Question Which are the objectives of business systems planning study?
Correct Answer Determination of information system priorities , Managing systems resources to support business objectives
Your Answer Determination of information system priorities , Managing systems resources to support business objectives

Select The Blank
Question Cycle Time, Asset Turnover & Response Time goals are achieved by ________.
Correct Answer Velocity Goal
Your Answer Velocity Goal

True/False
Question Measurements are central to a fact based decision-making process.
Correct Answer True
Your Answer True

Select The Blank
Question Activities performed by top management level are called as ________ activities
Correct Answer Strategic
Your Answer Strategic

Multiple Choice Multiple Answer
Question Scope of ERP includes :-
Correct Answer Operations , Outbound Logistics , Sales & Marketing to Service
Your Answer Operations , Outbound Logistics , Sales & Marketing to Service

Multiple Choice Single Answer
Question Inclusion of customers in the planning process increases :-
Correct Answer Confidence level of strategic plan
Your Answer Service level of strategic plan

Multiple Choice Single Answer
Question Organization speaks about :-
Correct Answer Structure & Culture
Your Answer Structure & Culture

True/False
Question Business Processes are set of activities that transform a set of inputs into set of outputs using people & tool.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Characteristics of Business Process are :-
Correct Answer Demands a set of tasks , Requires diverse resources , Desired customer who can be a person or a group
Your Answer Demands a set of tasks , Requires diverse resources , Desired customer who can be a person or a group

Multiple Choice Single Answer
Question Delivery of product & services is :-
Correct Answer Customer facing process
Your Answer Customer facing process

Select The Blank
Question Co-ordinating between tasks and process is the ________ impact of IT on process innovation.
Correct Answer Integrative
Your Answer Integrative

Multiple Choice Multiple Answer
Question Financial Motivations are :-
Correct Answer Promotion , Incentive , Bonus
Your Answer Promotion , Incentive , Bonus

Multiple Choice Single Answer
Question Business system planning study involves how many number of steps?
Correct Answer Five
Your Answer Five

Multiple Choice Single Answer
Question A Major Principle & Tactics for Reconfiguring around Processes was :-
Correct Answer Orchestrate
Your Answer Orchestrate

Select The Blank
Question QMS means Quality Management ________.
Correct Answer System
Your Answer System

Multiple Choice Single Answer
Question From a process view point, highest priority in an organization is given to :
Correct Answer Satisfaction of customer
Your Answer Satisfaction of customer

Select The Blank
Question In a Re-engineering project the Third phase is ________.
Correct Answer Creating vision for new process
Your Answer Creating vision for new process

Multiple Choice Single Answer
Question Project speaks about :-
Correct Answer Contents Management
Your Answer Contents Management

True/False
Question Level of changes is incremental in continuous improvement.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Which is the first communication in re-engineering project?
Correct Answer Vision statement
Your Answer Vision statement

True/False
Question The process matrix illustrates process and information system dependencies.
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Benefit paths of process re-engineering in an organization are :-
Correct Answer Productivity , Quality , Velocity
Your Answer Productivity , Quality , Velocity

True/False
Question Values and beliefs are to be articulated to withstand in the adversity.
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question Which statement takes into account the available resource of an organisation?
Correct Answer Mission
Your Answer Mission

Select The Blank
Question A strategic plan generally should not take more than ________ pages.
Correct Answer Ten
Your Answer Ten

True/False
Question Work should be broadened without sacrificing depth of expertise in strategic areas.
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question During Design Phase, the Top Management should :-
Correct Answer Listen , Respond , Feedback
Your Answer Listen , Respond , Feedback

Select The Blank
Question Quality Management Deployment Tool is ________.
Correct Answer TQM
Your Answer TQM

Multiple Choice Multiple Answer
Question Distribution Strategy can be applied for these issues :-
Correct Answer Channel Selection , Supply Chain Configuration , Distribution Planning
Your Answer Channel Selection , Supply Chain Configuration , Distribution Planning

Multiple Choice Multiple Answer
Question Critical Success factor in business are :-
Correct Answer Cost reduction , Quality enhancement , Service improvement
Your Answer Cost reduction , Quality enhancement , Service improvement

True/False
Question A closed system get the feed back from the external environment.
Correct Answer False
Your Answer False

Match The Following
Question Correct Answer Your Answer

Secondary Process Maintenance Maintenance

Knowledge Process Research & Development Research & Development

Key Process Process supporting the mission of company Process supporting the mission of company

Operational Process Manufacturing Manufacturing


Select The Blank
Question RFP is ________.
Correct Answer Request For Proposal
Your Answer Request For Proposal

Multiple Choice Single Answer
Question Prioritization of customer requirement is done through :-
Correct Answer Customer's interview
Your Answer Customer's feedback

Select The Blank
Question ________ is the starting point for process reengineering efforts.
Correct Answer Customer identification
Your Answer Customer identification

True/False
Question Organization has both internal & external customers.
Correct Answer True
Your Answer True

Match The Following
Question Correct Answer Your Answer

ERP Challenge 4 Organizational Intervention Organizational Intervention

ERP Challenge 1 Change Management Change Management

ERP Challenge 2 Shifting from Function to Process View Shifting from Function to Process View

ERP Challenge 3 Faith in Package Software Faith in Package Software


True/False
Question The introduction of a new information technology often changes the complex power structure in an organization.
Correct Answer True
Your Answer True

True/False
Question A business process is defined as "a set of logically related tasks performed to achieve a desired business outcome".
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Activities performed by middle management is :-
Correct Answer Strategic activities
Your Answer Tactical activities

Select The Blank
Question Breakthrough Results in search for & the implementation of radical change in business process are by ________.
Correct Answer BPR
Your Answer BPR

Multiple Choice Multiple Answer
Question Integration Strategy is related to :-
Correct Answer Information Integration , Decision Integration , Financial Integration Your Answer Information Integration , Decision Integration , Financial Integration
Select The Blank
Question
Role A in BPR is ________
Correct Answer
Facilitator
Your Answer
Facilitator

True/False
Question
The skeptic demonstrates a similar behaviour to the critic.
Correct Answer
True
Your Answer
True

True/False
Question
The project should not be properly explained to the store managers.
Correct Answer
False
Your Answer
False

Select The Blank
Question
Hard Barrier example could be ________.
Correct Answer
Legal Obstacles
Your Answer
Legal Obstacles

Multiple Choice Single Answer
Question
EDP stands for :-
Correct Answer
Electronic Data Processing
Your Answer
Electronic Data Processing

Multiple Choice Single Answer
Question
Which statement identifies operations major product and services, customers?
Correct Answer
Mission
Your Answer
Accounts

Select The Blank
Question
People Problems are called as ________
Correct Answer
Soft Barriers
Your Answer
Soft Barriers

Multiple Choice Multiple Answer
Question
Characteristics of Tactical Information systems are :-
Correct Answer
Thinks about current , Information is in the form of summary , Nature of data is somewhat unstructural
Your Answer
Thinks about current , Information is in the form of summary , Information used for goal oriented decision

Match The Following
Question
Correct Answer
Your Answer
Involvement & participation
Encourage
Encourage
Over sophistication
Avoid
Avoid
Delivery of value
Priority
Priority
Concentrate on
Outputs
Outputs

Multiple Choice Multiple Answer
Question
Application Systems Languages are :-
Correct Answer
ABAP/4 , VB , VC++
Your Answer
ABAP/4 , VB , VC++

True/False
Question
Mission and vision are organizational attributes.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Financial Motivations are :-
Correct Answer
Promotion , Incentive , Bonus
Your Answer
Incentive , Bonus

Multiple Choice Single Answer
Question
On which point there is similarity between re-engineering and continuous improvement?
Correct Answer
Time management
Your Answer
Type of change

Multiple Choice Single Answer
Question
Micro level reengineering deals in relation to time frame which is :-
Correct Answer
Short
Your Answer
Short

Select The Blank
Question
Increasing lead time is related to ________.
Correct Answer
Purchase Process
Your Answer
Purchase Process

True/False
Question
To implement IT enabled SCM, it is necessary to reengineer the entire supply chain.
Correct Answer
False
Your Answer
True

Select The Blank
Question
Quality Management Deployment Tool is ________.
Correct Answer
TQM
Your Answer
TQM

True/False
Question
During implementation of re-engineered processes, top management should provide a support.
Correct Answer
False
Your Answer
True

True/False
Question
The introduction of a new information technology often changes the complex power structure in an organization.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Re-engineering projects bridging two or more business units, such as the company acts customers and suppliers is :-
Correct Answer
Inter-organizational
Your Answer
Inter-organizational

Select The Blank
Question
Duration of strategic benchmarking program is generally________.
Correct Answer
4 to 6 months
Your Answer
4 to 6 months

Select The Blank
Question
________ are those things that the organization does best.
Correct Answer
Core competencies
Your Answer
Core competencies

Multiple Choice Multiple Answer
Question
Guidelines for Business transformation are :-
Correct Answer
Map the current state of the organization & its business processes , Chart out the desired goals , Develop high level process specifications
Your Answer
Map the current state of the organization & its business processes , Chart out the desired goals , Develop high level process specifications

Multiple Choice Multiple Answer
Question
Who are the process stake holders?
Correct Answer
Customers , Suppliers , Higher authority
Your Answer
Customers , Creditors , Suppliers

Multiple Choice Multiple Answer
Question
Characteristics of Business Process are :-
Correct Answer
Demands a set of tasks , Requires diverse resources , Desired customer who can be a person or a group
Your Answer
Demands a set of tasks , Requires diverse resources , Desired customer who can be a person or a group

Multiple Choice Multiple Answer
Question
Parameters of Micro Level Re-engineering are :-
Correct Answer
Optimization , Short , Diverse
Your Answer
Optimization , Short , Diverse

Multiple Choice Multiple Answer
Question
Which questions are to be answered while formulating vision statement?
Correct Answer
What business an organization want to be in? , What organization's competitors do? , What organizations need to stay in competition?
Your Answer
What business an organization want to be in? , What organization's competitors do? , What organizations need to stay in competition?

True/False
Question
Values and beliefs are to be articulated to withstand in the adversity.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
BPR means :-
Correct Answer
Business Process Re-engineering
Your Answer
Business Process Re-engineering

Select The Blank
Question
________ weigh the efficiency and productivity by characteristics of a process.
Correct Answer
PCM
Your Answer
PCM

Multiple Choice Single Answer
Question
Which technique is used when sufficient number of cases are reported for purpose of comparision of re-engineering process?
Correct Answer
Process benchmarking
Your Answer
Process benchmarking

Multiple Choice Single Answer
Question
Which of the following activity is included in planning phase of re-engineering project?
Correct Answer
Defining scope and boundaries of project
Your Answer
Conducting benchmarking

Multiple Choice Multiple Answer
Question
During Design Phase, the Top Management should :-
Correct Answer
Listen , Respond , Feedback
Your Answer
Listen , Respond , Feedback

Select The Blank
Question
Due to process matrix all elements of process re-engineering are understood in terms of their ________.
Correct Answer
Inter relationship
Your Answer
Inter relationship

Multiple Choice Single Answer
Question
Companies undertaking BPR projects typically look for :-
Correct Answer
Drastic Improvements
Your Answer
Drastic Improvements

Multiple Choice Multiple Answer
Question
Role of Consultant is :-
Correct Answer
Advisor , Leader , Facilitator
Your Answer
Advisor , Leader , Facilitator

Multiple Choice Single Answer
Question
Environment speaks about :-
Correct Answer
Partner & Public
Your Answer
Partner & Public

Multiple Choice Single Answer
Question
In TQC term, C stands for :-
Correct Answer
Culture
Your Answer
Control

True/False
Question
Choice of appropriate channel depends upon the type product or services to be marketed, the volume involved.
Correct Answer
True
Your Answer
True

True/False
Question
The responsibility of implementation of strategic plan can be delegated.
Correct Answer
False
Your Answer
False

Match The Following
Question
Correct Answer
Your Answer
Secondary Process
Maintenance
Maintenance
Knowledge Process
Research & Development
Research & Development
Key Process
Process supporting the mission of company
Process supporting the mission of company
Operational Process
Manufacturing
Manufacturing

True/False
Question
Systems are composed of inter related and inter dependent sub systems.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Which of the following are the derivatives of business system planning methodology?
Correct Answer
Information system planning , Information requirement study
Your Answer
Information system planning , Information requirement study

Multiple Choice Single Answer
Question
Cost reduction, customer satisfaction goals should be included in :-
Correct Answer
Vision statement
Your Answer
Vision statement

Select The Blank
Question
Contents Management is related to ________.
Correct Answer
Project
Your Answer
Project

Select The Blank
Question
In case of ________ people confront the project or the project gradually loses commitment by upper management.
Correct Answer
Political Risk
Your Answer
Political Risk

Multiple Choice Multiple Answer
Question
Integration Strategies are :-
Correct Answer
Information Integration , Decision Integration , Financial Integration
Your Answer
Information Integration , Decision Integration , Financial Integration
True/False
Question The project should not be properly explained to the store managers.
Correct Answer False
Your Answer False


Match The Following
Question Correct Answer Your Answer

Video For tele-conferencing For tele-conferencing

Instant messaging For real time exchange of notes & messages For real time exchange of notes & messages

Chat Used to conduct toll-free conversation For tele-communication

Bulletin Board Used to post notices Used to post notices



Multiple Choice Single Answer
Question A Major Principle & Tactics for Reconfiguring around Processes was :-
Correct Answer Orchestrate
Your Answer Orchestrate


Multiple Choice Multiple Answer
Question Pitfalls of ERP implementation are :-
Correct Answer Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management
Your Answer Delays of Supplier Payments , Longer Implementation Times , Inability to support continuous improvement & change management


Multiple Choice Single Answer
Question The flip side of high success potentials is :-
Correct Answer High project risk
Your Answer Low project risk


Select The Blank
Question ________ BPR methodology has a source as a "Vsens".
Correct Answer Kodak
Your Answer Daven port


Multiple Choice Multiple Answer
Question Steps involved in BPR Project are :-
Correct Answer Project Preparation , Redesign of Processes , Implement of new Processes
Your Answer Project Preparation , Redesign of Processes , Implement of new Processes


Multiple Choice Multiple Answer
Question TQM is related to which factor?
Correct Answer Quality System , Management , Personnel
Your Answer Quality System , Management


Multiple Choice Multiple Answer
Question Managing E-Processes consists of :-
Correct Answer ERP , E-Commerce , E-Governance
Your Answer ERP , E-Commerce


Multiple Choice Multiple Answer
Question Due to long-term implementation of strategic plan, leader has to guard against :-
Correct Answer Waning of enthusiasm , Frustration , Commitment
Your Answer Over enthusiasm , Frustration , Waning of enthusiasm


Multiple Choice Multiple Answer
Question Customer Service Strategies are :-
Correct Answer Service Needs , Cost of Service , Revenue Management
Your Answer Service Needs , Production Technology , Cost of Service


Multiple Choice Single Answer
Question Cost reduction, customer satisfaction goals should be included in :-
Correct Answer Vision statement
Your Answer Mission statement


Select The Blank
Question In a Re-engineering project the Third phase is ________.
Correct Answer Creating vision for new process
Your Answer Planning for transition


Select The Blank
Question In Micro level reengineering, the performance focus is ________.
Correct Answer Financial
Your Answer Technical


Multiple Choice Multiple Answer
Question Areas of Productivity Increase are :-
Correct Answer Quality , Quantity , Rejection Level
Your Answer Quality , IT , Quantity


Multiple Choice Single Answer
Question Commonly used methodology in SAP R3 implementation is :-
Correct Answer ARIS
Your Answer PM Module


Multiple Choice Multiple Answer
Question During Design Phase, the Top Management should :-
Correct Answer Listen , Respond , Feedback
Your Answer Listen , Respond , Feedback


Select The Blank
Question Simplification & Re-engineering can overlap together from the ________ of an organization.
Correct Answer Process Orientation
Your Answer Process Orientation


True/False
Question "Indicative thinking" technique is used for purpose of comparison of the re-engineered process
Correct Answer False
Your Answer True


True/False
Question The process matrix illustrates process and information system dependencies.
Correct Answer False
Your Answer True


Multiple Choice Single Answer
Question Example of Internal Resistance is :-
Correct Answer Manager
Your Answer Vendor


Multiple Choice Single Answer
Question Inclusion of customers in the planning process increases :-
Correct Answer Confidence level of strategic plan
Your Answer Reliability of strategic plan


Select The Blank
Question Breakthrough Results in search for & the implementation of radical change in business process are by ________.
Correct Answer BPR
Your Answer ERP


Multiple Choice Multiple Answer
Question The Top Management should also ensure the support of :-
Correct Answer Senior Managers , Stakeholders , Associates
Your Answer Senior Managers , Associates , Processes


True/False
Question Financial integration implies that each of the participants has a financial stake in operations of other participants.
Correct Answer True
Your Answer True


Multiple Choice Single Answer
Question Which technique is used when sufficient number of cases are reported for purpose of comparision of re-engineering process?
Correct Answer Process benchmarking
Your Answer Process benchmarking


True/False
Question Transportation cost, Transport made choice, capacity, location, routing, the schedules of distribution.
Correct Answer True
Your Answer True


True/False
Question Organizational culture does not have any effect on re-engineering project.
Correct Answer False
Your Answer False


Multiple Choice Multiple Answer
Question Learning objectives in BPR evolution of BPR for E-Business are :-
Correct Answer Understand how web enabled e-business change the nature of BPR , Understand how e-processes will be managed , Principles & tactics for redesign
Your Answer Understand how web enabled e-business change the nature of BPR , Principles for organizational material requirement , Principles & tactics for redesign


Select The Blank
Question Hard Barrier example could be ________.
Correct Answer Legal Obstacles
Your Answer External Resistance


Multiple Choice Single Answer
Question In a continuous process improvement mode 4th step is
Correct Answer Measure the performance
Your Answer Identify & implement the improvement


Match The Following
Question Correct Answer Your Answer

Intellectual Capturing the intellectual assets Capturing the intellectual assets

Analytical Improving analysis of information Improving analysis of information

Geographical Coordinating processes across the distances Coordinating processes across the distances

Integrative Coordination between tasks & process Coordination between tasks & process



Multiple Choice Single Answer
Question Companies undertaking BPR projects typically look for :-
Correct Answer Drastic Improvements
Your Answer Drastic Improvements


Multiple Choice Multiple Answer
Question Application Systems Languages are :-
Correct Answer ABAP/4 , VB , VC++
Your Answer VB , VC++


Multiple Choice Single Answer
Question Resistance against indoctrination & power usage is termed as :-
Correct Answer Type B Resistance
Your Answer Type B Resistance


Multiple Choice Multiple Answer
Question Parameters of Micro Level Re-engineering are :-
Correct Answer Optimization , Short , Diverse
Your Answer Optimization , Diverse , Technology


True/False
Question Measurements are central to a fact based decision-making process.
Correct Answer True
Your Answer True


True/False
Question Process re-engineering efforts should be guided by values and beliefs.
Correct Answer False
Your Answer True


Select The Blank
Question The process of ordering from a supplier is called as ________ process.
Correct Answer Interorganised
Your Answer Interdepartmental


Multiple Choice Single Answer
Question Raw materials, finished goods, WIP, spares etc. flow from vendor to customer is called as :-
Correct Answer Value Flow
Your Answer Cash Flow


Select The Blank
Question Cycle Time, Asset Turnover & Response Time goals are achieved by ________.
Correct Answer Velocity Goal
Your Answer Productivity Goal


Select The Blank
Question Open ended statements of purpose to be used when managers do not want to become entangled in specific, are called as ________.
Correct Answer Goals
Your Answer Visions


Select The Blank
Question Squeeze out waiting time in process links to create value is ________ Principle.
Correct Answer Lose Wait
Your Answer Synchronize


True/False
Question Values and beliefs are to be articulated to withstand in the adversity.
Correct Answer False
Your Answer True


True/False
Question The Terrorists seems to constantly warn everybody regarding a negative outcome of the project.
Correct Answer True
Your Answer True


Select The Blank
Question In Kaizen, focus is on ________ Improvement.
Correct Answer Continuous
Your Answer Quality


Multiple Choice Single Answer
Question On which point there is similarity between re-engineering and continuous improvement?
Correct Answer Time management
Your Answer Type of change
Multiple Choice Single Answer
Question
Who identify the manner in which the organisation will carry out mission?
Correct Answer
Value and beliefs
Your Answer
Vision

Multiple Choice Single Answer
Question
The Behaviour of Critic is :-
Correct Answer
Open
Your Answer
Destructive

Multiple Choice Multiple Answer
Question
Types of Resisting Behaviour are :-
Correct Answer
Terrorist , Critic , Skeptic
Your Answer
Terrorist , Critic , Skeptic

Multiple Choice Multiple Answer
Question
Areas of Productivity Increase are :-
Correct Answer
Quality , Quantity , Rejection Level
Your Answer
Quality , IT , Quantity

Select The Blank
Question
High success potentials flip side is called as ________.
Correct Answer
High project risk
Your Answer
High project risk

Select The Blank
Question
________ weigh the efficiency and productivity by characteristics of a process.
Correct Answer
PCM
Your Answer
CTS

True/False
Question
During implementation of re-engineered processes, top management should provide a support.
Correct Answer
False
Your Answer
True

Match The Following
Question
Correct Answer
Your Answer
MIS
Management Information System
Management Information System
Role A
Strong Facilitator
Strong Facilitator
Role B
Team Member
Team Member
Role C
Subject Expert
Subject Expert

True/False
Question
For successful implementation of ERP, it is necessary to carry out business process re-engineering in the organization to derive full advantage from the ERP system.
Correct Answer
True
Your Answer
True

Select The Blank
Question
A strong facilitator & experienced practitioner who brings the methodology with him is ________.
Correct Answer
Role A
Your Answer
Role A

Multiple Choice Multiple Answer
Question
Various Types of Risks are :-
Correct Answer
Technical , Financial , Functional
Your Answer
Technical , Financial , Functional

True/False
Question
The skeptic demonstrates a similar behaviour to the critic.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
A business process re-engineering model has main activities as :-
Correct Answer
Business Definition , Process Identification , Process Evaluation
Your Answer
Business Definition , Process Identification , Process Evaluation

Match The Following
Question
Correct Answer
Your Answer
Saboteur Behaviour
Extremely Negative
Extremely Negative
Critic Behaviour
Open Communication
Open Communication
Skeptic Brhaviour
Similar to Critic
Similar to Critic
Terrorist Behaviour
Warns Everybody
Warns Everybody

True/False
Question
The Terrorists seems to constantly warn everybody regarding a negative outcome of the project.
Correct Answer
True
Your Answer
True

True/False
Question
Business Processes are set of activities that transform a set of inputs into set of outputs using people & tool.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
IT applications to improve business process are :-
Correct Answer
In supporting product development process , In supporting order fulfillment process , In supporting logistical process
Your Answer
In supporting product development process , In supporting order fulfillment process , In supporting logistical process

Multiple Choice Multiple Answer
Question
BPR is required for which type of company?
Correct Answer
Manufacturing , IT , Process
Your Answer
Manufacturing , IT , All Departments

Multiple Choice Multiple Answer
Question
Which of the following points are considered for similarities between re-engineering and continuous improvement?
Correct Answer
Time investment , Organizational change
Your Answer
Time investment , Organizational change

Select The Blank
Question
________ is considered as point of similarity between re-engineering & continuous improvement project.
Correct Answer
Organizational Change
Your Answer
Organizational Change

Multiple Choice Single Answer
Question
Surveys, annual report, interviews are potential sources for identifying :-
Correct Answer
Future vision
Your Answer
Market research

True/False
Question
Empowered employees can take decisions with speed.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Who governs the conduct in an organization?
Correct Answer
Beliefs , Values
Your Answer
Values , Beliefs

Multiple Choice Single Answer
Question
Integrated Information Systems built to meet the Information & Decision needs of all the functional units of an enterprise is referred as :-
Correct Answer
ERP
Your Answer
ERP

Select The Blank
Question
In a Re-engineering project the Third phase is ________.
Correct Answer
Creating vision for new process
Your Answer
Creating vision for new process

True/False
Question
The software selection process may not involve errors of project content & project management.
Correct Answer
False
Your Answer
True

Select The Blank
Question
Research activity is a ________ process.
Correct Answer
Knowledge based
Your Answer
Knowledge based

Multiple Choice Single Answer
Question
Who are located within the organisation?
Correct Answer
Internal customers
Your Answer
Internal customers

Select The Blank
Question
Financial Year in India ends on ________.
Correct Answer
31st March
Your Answer
31st March

Select The Blank
Question
________ is the starting point for process reengineering efforts.
Correct Answer
Customer identification
Your Answer
Customer identification

Multiple Choice Single Answer
Question
The BPR activities are used in conjunction with :-
Correct Answer
Workflow Analysis
Your Answer
Workflow Analysis

True/False
Question
A completely new computer application system need not be tested thoroughly.
Correct Answer
False
Your Answer
False

True/False
Question
Based on the feedback from the prototype, the business process is not redefined & the instantiated within a business system.
Correct Answer
False
Your Answer
False

Select The Blank
Question
In BPR, you can manage E-Processes through ________.
Correct Answer
E-Commerce
Your Answer
E-Commerce

Multiple Choice Single Answer
Question
Vision statement is a :-
Correct Answer
Framework that guides to choice that determine the nature & direction of an organisation.
Your Answer
Statement that defines the cause of existence of an organisation

True/False
Question
Work should be broadened without sacrificing depth of expertise in strategic areas.
Correct Answer
False
Your Answer
True

True/False
Question
The Information Technology cannot be faulty at all.
Correct Answer
False
Your Answer
True

Multiple Choice Multiple Answer
Question
Continuous improvement process consists of :-
Correct Answer
Documentation of existing process , Establishing the measures , Carrying the process
Your Answer
Establishing the measures , Carrying the process , Learning from others

Multiple Choice Multiple Answer
Question
Critical Success factor in business are :-
Correct Answer
Cost reduction , Quality enhancement , Service improvement
Your Answer
Cost reduction , Quality enhancement , Service improvement

Multiple Choice Multiple Answer
Question
Managing E-Processes consists of :-
Correct Answer
ERP , E-Commerce , E-Governance
Your Answer
ERP , E-Commerce , E-Governance

Multiple Choice Single Answer
Question
Critical questions are to be answered while formulating the :-
Correct Answer
Vision statement
Your Answer
Mission statement

True/False
Question
Process orientation organize companies around their processes.
Correct Answer
True
Your Answer
True

Select The Blank
Question
Internal Resistance is ________
Correct Answer
Manager
Your Answer
Manager

Multiple Choice Single Answer
Question
Incremental change in the process is:-
Correct Answer
Process Simplification
Your Answer
Continuous improvement

Multiple Choice Single Answer
Question
Which process is not dominant in Business Process Re-engineering?
Correct Answer
Product development
Your Answer
Delivery of goods

Multiple Choice Single Answer
Question
The Barriers which are related People Problems are called as :-
Correct Answer
Soft Barriers
Your Answer
Soft Barriers

Multiple Choice Single Answer
Question
QMS means :-
Correct Answer
Quality Management System
Your Answer
Quality Management System
Select The Blank
Question
________ BPR methodology has a source as a "Vsens".
Correct Answer
Kodak
Your Answer
Hammer/Champy

True/False
Question
Not to Capture information digitally at the source & propagate it through the process is Digitize & Propagate Principle.
Correct Answer
False
Your Answer
True

Multiple Choice Multiple Answer
Question
During Design Phase, the Top Management should :-
Correct Answer
Listen , Respond , Feedback
Your Answer
Listen , Respond , Feedback

Multiple Choice Multiple Answer
Question
What are organizational attributes?
Correct Answer
Mission , Vision
Your Answer
Mission , Vision

True/False
Question
The Business Re-engineering project does not require a new culture.
Correct Answer
False
Your Answer
False

True/False
Question
EPC represents an event which triggers of a set of the functions & functions culminate in events & so on.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
From a process view point, highest priority in an organization is given to :
Correct Answer
Satisfaction of customer
Your Answer
Satisfaction of customer

Multiple Choice Multiple Answer
Question
MRP II is associated with :-
Correct Answer
Men , Machine , Material
Your Answer
Men , Machine , Material

True/False
Question
Customer identification is an end of process re-engineering efforts.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
Which of the following activity is not included in planning phase of re-engineering project?
Correct Answer
Conducting benchmarking
Your Answer
Conducting benchmarking

Select The Blank
Question
Hard Barrier example could be ________.
Correct Answer
Legal Obstacles
Your Answer
Legal Obstacles

Select The Blank
Question
Print Media Clippings are produced by ________
Correct Answer
Media Partners
Your Answer
Media Partners

True/False
Question
Organization has both internal & external customers.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Keep the other Senior Managers & stake-holders informed about :-
Correct Answer
Project , Status , Obstacles
Your Answer
Status , Obstacles

Multiple Choice Multiple Answer
Question
Sales and manufacturing business process covers :-
Correct Answer
Market/Marketing research , Stimulation of end users interest , Developing customers partnership
Your Answer
Market/Marketing research , Stimulation of end users interest , Developing customers partnership

Select The Blank
Question
________ quantity the response and cycle time characteristics of a process.
Correct Answer
PTM
Your Answer
PTM

Multiple Choice Single Answer
Question
Internal Individual resistance describes :-
Correct Answer
People Behaviour
Your Answer
People Behaviour

Multiple Choice Single Answer
Question
The BPR principles state that when an inspector is inspecting goods the inspection report should be :-
Correct Answer
Made by the inspector himself to eliminate the probability of errors
Your Answer
Made by the inspector himself to eliminate the probability of errors

Select The Blank
Question
Activities performed by top management level are called as ________ activities
Correct Answer
Strategic
Your Answer
Strategic

Multiple Choice Multiple Answer
Question
Pitfalls of ERP implementation are :-
Correct Answer
Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management
Your Answer
Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management

Match The Following
Question
Correct Answer
Your Answer
Political Risks
People Resistance
People Resistance
Financial Risks
ROI
ROI
Technical Risks
IT Solution
IT Solution
Functional Risks
Organization Resistance
Organization Resistance

Multiple Choice Single Answer
Question
In a continuous process improvement mode 4th step is
Correct Answer
Measure the performance
Your Answer
Measure the performance

Multiple Choice Single Answer
Question
Process orientation means :-
Correct Answer
Organizing companies around their processes
Your Answer
Organizing companies around their processes

Select The Blank
Question
________ is the operational process.
Correct Answer
Procurement of raw material
Your Answer
Procurement of raw material

Multiple Choice Single Answer
Question
Micro level reengineering deals in relation to time frame which is :-
Correct Answer
Short
Your Answer
Short

Multiple Choice Single Answer
Question
Which of the following activity is included in planning phase of re-engineering project?
Correct Answer
Defining scope and boundaries of project
Your Answer
Defining scope and boundaries of project

Select The Blank
Question
In Kaizen, focus is on ________ Improvement.
Correct Answer
Continuous
Your Answer
Continuous

Multiple Choice Multiple Answer
Question
Characteristics of operational information systems are :-
Correct Answer
Information is generated regularly/repeatedly. , Information is in very detailed form , Source of data is internal
Your Answer
Information is generated regularly/repeatedly. , Information is in very detailed form , Source of data is internal

Multiple Choice Multiple Answer
Question
Who governs the conduct in an organization?
Correct Answer
Values , Beliefs
Your Answer
Values , Beliefs

Select The Blank
Question
________ BPR methodology has a source as "Academics".
Correct Answer
Daven port
Your Answer
Daven port

True/False
Question
The process matrix illustrates process and information system dependencies.
Correct Answer
False
Your Answer
False

True/False
Question
Process orientation organize companies around their processes.
Correct Answer
True
Your Answer
True

True/False
Question
Former experiences with the organizational projects forms the behaviour of people.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Only one Group consisting of representatives from purchase, manufacturing, operation, finance etc. is :-
Correct Answer
Single Entity
Your Answer
Multiple Entity

Select The Blank
Question
In BPR, you can manage E-Processes through ________.
Correct Answer
E-Commerce
Your Answer
E-Commerce

Multiple Choice Single Answer
Question
Reducing lead time is related to :-
Correct Answer
Procurement Process
Your Answer
Procurement Process

Multiple Choice Single Answer
Question
The Project does not yield the high ROI expected is termed as :-
Correct Answer
Financial Risk
Your Answer
Financial Risk

Multiple Choice Single Answer
Question
Which activity is performed during second phase analysis of re-engineering project?
Correct Answer
Conducting benchmarking
Your Answer
Conducting benchmarking

Multiple Choice Multiple Answer
Question
Due to long-term implementation of strategic plan, leader has to guard against :-
Correct Answer
Frustration , Waning of enthusiasm , Commitment
Your Answer
Frustration , Waning of enthusiasm

True/False
Question
The fourth step in business system planning is the development of process map.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
MIS stands for :-
Correct Answer
Management Information System
Your Answer
Management Information System

Multiple Choice Multiple Answer
Question
Continuous improvement process consists of :-
Correct Answer
Documentation of existing process , Establishing the measures , Carrying the process
Your Answer
Documentation of existing process , Establishing the measures , Carrying the process

Multiple Choice Multiple Answer
Question
The results of SWOT analysis are used to develop :-
Correct Answer
Breakthrough objectives in strategic plan , Business plan , Process re-engineering plan
Your Answer
Breakthrough objectives in strategic plan , Business plan , Process re-engineering plan

Multiple Choice Multiple Answer
Question
Which of the following points are considered for similarities between re-engineering and continuous improvement?
Correct Answer
Time investment , Organizational change
Your Answer
Time investment , Organizational change

Select The Blank
Question
The view which integrates all views & also imparts the logic dynamics of a process is called ________.
Correct Answer
Control View
Your Answer
Organization View

Select The Blank
Question
The process of ordering from a supplier is called as ________ process.
Correct Answer
Interorganised
Your Answer
Interorganised
LIST OF ATTEMPTED QUESTIONS AND ANSWERS


Select The Blank
Question
Print Media Clippings are produced by ________
Correct Answer
Media Partners
Your Answer
Media Partners


Match The Following
Question
Correct Answer
Your Answer

Controlling
Evaluating performance
Evaluating performance

Planning
Establishing organisational goals
Establishing organisational goals

Organising
Acquiring human resources
Acquiring human resources

Leading
Motivating & managing employees
Motivating & managing employees



Select The Blank
Question
Co-ordinating between tasks and process is the ________ impact of IT on
process innovation.
Correct Answer
Integrative
Your Answer
Integrative


Multiple Choice Single Answer
Question
Providing repositories of common information on product designs is an IT
application in the area supporting :-
Correct Answer
Order fulfillment process
Your Answer
Product development process


Multiple Choice Single Answer
Question
From a process view point, highest priority in an organization is given to :
Correct Answer
Satisfaction of customer
Your Answer
Satisfaction of customer


Select The Blank
Question
RFP is ________.
Correct Answer
Request For Proposal
Your Answer
Request For Proposal


Match The Following
Question
Correct Answer
Your Answer

Video
For tele-conferencing
For tele-conferencing

Instant messaging
For real time exchange of notes & messages
For real time exchange of notes & messages

Chat
Used to conduct toll-free conversation
Used to conduct toll-free conversation

Bulletin Board
Used to post notices
Used to post notices



Multiple Choice Multiple Answer
Question
A complex business process can be viewed in terms of :-
Correct Answer
Function , Data , Organization
Your Answer
Warehouse , Function , Data


Multiple Choice Multiple Answer
Question
Areas of Productivity Increase are :-
Correct Answer
Quality , Rejection Level , Quantity
Your Answer
Quality , IT , Quantity


True/False
Question
Values and beliefs are cultural attributes of an organization.
Correct Answer
True
Your Answer
True


True/False
Question
The banks efforts for technology upgradation should precede the business
re-engineering.
Correct Answer
False
Your Answer
True


Select The Blank
Question
________ provides a means of measuring the effectiveness of a process a
product with respect to stakeholder interest.
Correct Answer
FFP
Your Answer
CTS


True/False
Question
The Business Re-engineering project does not require a new culture.
Correct Answer
False
Your Answer
False


Multiple Choice Single Answer
Question
MIS stands for :-
Correct Answer
Management Information System
Your Answer
Management Information System


Multiple Choice Single Answer
Question
BPR is rethinking of the business processes to improve the speed, quality &
output of :-
Correct Answer
Product or Services
Your Answer
Product or Services


True/False
Question
The skeptic demonstrates a similar behaviour to the critic.
Correct Answer
True
Your Answer
True


Multiple Choice Multiple Answer
Question
Various Types of Risks are :-
Correct Answer
Technical , Financial , Functional
Your Answer
Technical , Financial , Functional


True/False
Question
A mission statement defines the future direction of the organization.
Correct Answer
False
Your Answer
True


Multiple Choice Single Answer
Question
People confront the project or the project gradually loses commitment by
upper management is termed as :-
Correct Answer
Political Risk
Your Answer
Political Risk


True/False
Question
Background section of business systems planning study report explain the
objectives of the study and the methods used.
Correct Answer
True
Your Answer
True


True/False
Question
Empowered employees can take decisions with speed.
Correct Answer
True
Your Answer
True


Multiple Choice Single Answer
Question
Process orientation means :-
Correct Answer
Organizing companies around their processes
Your Answer
Organizing companies around their processes


Multiple Choice Single Answer
Question
Delivery of product & services is :-
Correct Answer
Customer facing process
Your Answer
Customer facing process


Select The Blank
Question
________ quantity the response and cycle time characteristics of a process.
Correct Answer
PTM
Your Answer
PTM


Multiple Choice Single Answer
Question
In a continuous process improvement mode 4th step is
Correct Answer
Measure the performance
Your Answer
Measure the performance


Select The Blank
Question
The process of ordering from a supplier is called as ________ process.
Correct Answer
Interorganised
Your Answer
Interorganised


Multiple Choice Multiple Answer
Question
These are the Roles suggested for Consultant :-
Correct Answer
Role A , Role B , Role C
Your Answer
Role A , Role B , Role C


Multiple Choice Single Answer
Question
Incremental change in the process is:-
Correct Answer
Process Simplification
Your Answer
Continuous improvement


Select The Blank
Question
Organization has to satisfy ________ for its survival.
Correct Answer
External customer
Your Answer
External customer


Select The Blank
Question
________ BPR methodology has a source as consultant with academic
background.
Correct Answer
Hammer/Champy
Your Answer
Hammer/Champy


Multiple Choice Single Answer
Question
Narasimham Committee for restructuring was set up to deal with the issue of
:-
Correct Answer
Technology Upgradation
Your Answer
Manpower Upgradation


Multiple Choice Multiple Answer
Question
Guidelines for Business transformation are :-
Correct Answer
Map the current state of the organization & its business processes , Chart
out the desired goals , Develop high level process specifications
Your Answer
Map the current state of the organization & its business processes , Chart
out the desired goals , Make the Vendor comparison


True/False
Question
Values and beliefs are to be articulated to withstand in the adversity.
Correct Answer
False
Your Answer
True


True/False
Question
Financial integration implies that each of the participants has a financial
stake in operations of other participants.
Correct Answer
True
Your Answer
True


Multiple Choice Single Answer
Question
On which point there is similarity between re-engineering and continuous
improvement?
Correct Answer
Time management
Your Answer
Time management


Multiple Choice Single Answer
Question
A Major Principle & Tactics for Reconfiguring around Processes was :-
Correct Answer
Orchestrate
Your Answer
Orchestrate


Multiple Choice Multiple Answer
Question
ERP can be made effective by :-
Correct Answer
Performance assessment , Documentation , Training
Your Answer
Store Management , Performance assessment , Documentation


Multiple Choice Multiple Answer
Question
Pitfalls of ERP implementation are :-
Correct Answer
Longer Implementation Times , Communication Gap , Inability to support
continuous improvement & change management
Your Answer
Longer Implementation Times , Communication Gap , Inability to support
continuous improvement & change management


Multiple Choice Multiple Answer
Question
When mission, customer base and the environment are properly considered,
strategic planning produces a plan which contains/make great stride forward
:-
Correct Answer
A vision to guide decision making , Situation analysis used to develop
annual business plan , Break through objectives
Your Answer
A vision to guide decision making , Situation analysis used to develop
annual business plan , Break through objectives


Multiple Choice Single Answer
Question
Who identify the manner in which the organisation will carry out mission?
Correct Answer
Value and beliefs
Your Answer
Rules and regulations


Select The Blank
Question
Presently maximum market of ERP is captured by ________.
Correct Answer
SAP
Your Answer
SAP


Select The Blank
Question
BPR Stalward is ________.
Correct Answer
Dr. Juran
Your Answer
Narasimha


Multiple Choice Multiple Answer
Question
The techniques used for understanding the current process are :-
Correct Answer
Flow chart techniques , Fish bone diagram , Quality function deployment
technique
Your Answer
Flow chart techniques , Fish bone diagram , Quality function deployment
technique


Multiple Choice Single Answer
Question
Who are located within the organisation?
Correct Answer
Internal customers
Your Answer
Internal customers


Select The Blank
Question
QMS means Quality Management ________.
Correct Answer
System
Your Answer
System


True/False
Question
Systems are composed of inter related and inter dependent sub systems.
Correct Answer
True
Your Answer
True


Multiple Choice Single Answer
Question
Raw materials, finished goods, WIP, spares etc. flow from vendor to customer
is called as :-
Correct Answer
Value Flow
Your Answer
Cash Flow
Multiple Choice Multiple Answer
Question
A business process re-engineering model has main activities as :-
Correct Answer
Business Definition , Process Identification , Process Evaluation
Your Answer
Process Evaluation , Business Definition , Process Identification


Select The Blank
Question
High success potentials flip side is called as ________.
Correct Answer
High project risk
Your Answer
High project risk


Select The Blank
Question
________ is the operational process.
Correct Answer
Procurement of raw material
Your Answer
Research & Development


Match The Following
Question
Correct Answer
Your Answer

ERP Challenge 4
Organizational Intervention
Organizational Intervention

ERP Challenge 1
Change Management
Change Management

ERP Challenge 2
Shifting from Function to Process View
Shifting from Function to Process View

ERP Challenge 3
Faith in Package Software
Faith in Package Software



True/False
Question
To implement IT enabled SCM, it is necessary to reengineer the entire supply
chain.
Correct Answer
False
Your Answer
True


Multiple Choice Multiple Answer
Question
Characteristics of operational information systems are :-
Correct Answer
Information is generated regularly/repeatedly. , Information is in very
detailed form , Source of data is internal
Your Answer
Used by middle managers , Information is generated regularly/repeatedly. ,
Information is in very detailed form


Select The Blank
Question
All Barriers to BPR implementation success are the results of ________
Correct Answer
Root Causes
Your Answer
Root Causes


Select The Blank
Question
Financial Year in India ends on ________.
Correct Answer
31st March
Your Answer
31st March


Multiple Choice Multiple Answer
Question
Learning objectives in BPR evolution of BPR for E-Business are :-
Correct Answer
Understand how web enabled e-business change the nature of BPR , Understand
how e-processes will be managed , Principles & tactics for redesign
Your Answer
Understand how web enabled e-business change the nature of BPR , Principles
for organizational material requirement , Principles & tactics for redesign


Multiple Choice Multiple Answer
Question
Areas of Cost Reduction are :-
Correct Answer
Quality , Materials , Machines
Your Answer
Materials , Investment


Multiple Choice Single Answer
Question
Goal may be defined as a specific component of :-
Correct Answer
Business
Your Answer
Business


Multiple Choice Single Answer
Question
BPR means :-
Correct Answer
Business Process Re-engineering
Your Answer
Business Process Re-engineering


True/False
Question
Business Processes are set of activities that transform a set of inputs into
set of outputs using people & tool.
Correct Answer
True
Your Answer
True


Select The Blank
Question
________ BPR methodology has a source as a "Vsens".
Correct Answer
Kodak
Your Answer
Daven port


Select The Blank
Question
________ BPR methodology has a source as "Consultant".
Correct Answer
Manganelli/Klein
Your Answer
Manganelli/Klein


Multiple Choice Multiple Answer
Question
Scope of ERP includes :-
Correct Answer
Operations , Outbound Logistics , Sales & Marketing to Service
Your Answer
Outbound Logistics , Sales & Marketing to Service , Operations


Multiple Choice Multiple Answer
Question
Continuous improvement process consists of :-
Correct Answer
Documentation of existing process , Establishing the measures , Carrying the
process
Your Answer
Documentation of existing process , Establishing the measures , Carrying the
process


Multiple Choice Single Answer
Question
Controlling functions :-
Correct Answer
Evaluates performance
Your Answer
Evaluates performance


Multiple Choice Single Answer
Question
A need to revisit the organization's vision statement may be due to :-
Correct Answer
Benchmarking
Your Answer
Strategic planning


Multiple Choice Single Answer
Question
Which is the first communication in re-engineering project?
Correct Answer
Vision statement
Your Answer
Mission statement


Multiple Choice Multiple Answer
Question
Application Systems Languages are :-
Correct Answer
ABAP/4 , VB , VC++
Your Answer
ABAP/4 , Ramco Marshall


True/False
Question
The fourth step in business system planning is the development of process
map.
Correct Answer
False
Your Answer
True


Multiple Choice Multiple Answer
Question
ERP can be made effective by :-
Correct Answer
Performance assessment , Documentation , Training
Your Answer
Performance assessment , Documentation , Training


Multiple Choice Single Answer
Question
Surveys, annual report, interviews are potential sources for identifying :-
Correct Answer
Future vision
Your Answer
Future vision


True/False
Question
During implementation of re-engineered processes, top management should
provide a support.
Correct Answer
False
Your Answer
True


Multiple Choice Single Answer
Question
Which process is not dominant in Business Process Re-engineering?
Correct Answer
Product development
Your Answer
Product development


Select The Blank
Question
A person performing interpersonal role in organisation is a ________.
Correct Answer
Leader
Your Answer
Negotiator


Match The Following
Question
Correct Answer
Your Answer

Soft Barrier 2
Group Resistance
Group Resistance

Hard Barrier 1
Resources
Resources

Hard Barrier 2
Petrochemical
Petrochemical

Soft Barrier 1
Individual Resistance
Individual Resistance



True/False
Question
Choice of appropriate channel depends upon the type product or services to
be marketed, the volume involved.
Correct Answer
True
Your Answer
True


True/False
Question
Slow changes & gradual improvement are the characteristics of BPR.
Correct Answer
False
Your Answer
False


Multiple Choice Multiple Answer
Question
Which of the following are process re-designing technique & tools?
Correct Answer
Simulation , Indicative thinking
Your Answer
Simulation , Indicative thinking


Multiple Choice Multiple Answer
Question
Management of change includes :-
Correct Answer
Management of IT project , Management of people
Your Answer
Management of IT project , Management of people , Management of
re-engineering process


Multiple Choice Single Answer
Question
The purpose of strategic plan response to the factors that are :-
Correct Answer
Not within the organization's span of control
Your Answer
Within the organization's span of control


Select The Blank
Question
Due to process matrix all elements of process re-engineering are understood
in terms of their ________.
Correct Answer
Inter relationship
Your Answer
Functions


Multiple Choice Single Answer
Question
Reducing lead time is related to :-
Correct Answer
Procurement Process
Your Answer
Materials


Multiple Choice Multiple Answer
Question
Types of redesign Principles & Tactics are :-
Correct Answer
Restructuring & reconfiguring around processes , Changing information flows
around processes , Changing knowledge management around processes
Your Answer
Restructuring & reconfiguring around processes , Changing information flows
around processes , Changing knowledge management around processes


True/False
Question
Work should be broadened without sacrificing depth of expertise in strategic
areas.
Correct Answer
False
Your Answer
True


True/False
Question
Business objectives are delivered from customer needs & expectations.
Correct Answer
True
Your Answer
True


Multiple Choice Single Answer
Question
Which of the following activity is not included in planning phase of
re-engineering project?
Correct Answer
Conducting benchmarking
Your Answer
Conducting benchmarking


Multiple Choice Multiple Answer
Question
Which are the objectives of business systems planning study?
Correct Answer
Determination of information system priorities , Managing systems resources
to support business objectives
Your Answer
Determination of information system priorities , Managing systems resources
to support business objectives , Improving relationship between functional
and technical organization unit


Multiple Choice Single Answer
Question
QMS means :-
Correct Answer
Quality Management System
Your Answer
Quality Management System


Multiple Choice Multiple Answer
Question
Critical Success factor in business are :-
Correct Answer
Cost reduction , Quality enhancement , Service improvement
Your Answer
Cost reduction , Quality enhancement , Service improvement


True/False
Question
"Indicative thinking" technique is used for purpose of comparison of the
re-engineered process
Correct Answer
False
Your Answer
False


Multiple Choice Single Answer
Question
Credit periods, advances for payments, cheques etc. from customer to vendor
& vis-à-vis is called as :-
Correct Answer
Cash Flow
Your Answer
Cash Flow

True/False
Question
The introduction of a new information technology often changes the complex
power structure in an organization.
Correct Answer
True
Your Answer
True


Multiple Choice Multiple Answer
Question
While developing a mission statement which of the following are considered?
Correct Answer
Reviewing relevant policy , Reviewing applicable directive , Reviewing
requirement/constraints
Your Answer
Reviewing relevant policy , Reviewing applicable directive , Reviewing
requirement/constraints





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