SCDL Papers, Solved SCDL Papers and Solved SCDL Assignment with complete solution for MBA(SCDL): Organizatonal development

Multiple Choice Multiple Answer
Question
The various types and categories of " Power" are :-
Correct Answer
Expert power , Reference power , Information power
Your Answer
Information power , Expert power , Reference power

Multiple Choice Multiple Answer
Question
While the group lays down Goals , they should be :-
Correct Answer
Decided in clear and concise terms , The performance goals should be laid down in concise mile stones , The group should have continuous series of small wins, along the way to larger goals
Your Answer
Decided in clear and concise terms , The performance goals should be laid down in concise mile stones , The group should have continuous series of small wins, along the way to larger goals

True/False
Question
Organisational development efforts can be time consuming, expensive and may have delayed pay off periods.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
The unfreezing stage of the Changed process, consists of :-
Correct Answer
Provision of psychological safety , Creation of guilt or anxiety , Disconfirmation or lack of confirmation
Your Answer
Provision of psychological safety , Improved listening skills , Disconfirmation or lack of confirmation

True/False
Question
A number of techniques and exercises can be made use of to facilitate team performance.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Socio- Technical systems projects tend to feature :-
Correct Answer
Formation of autonomous work groups , Grouping of core tasks , Training of group members in multiple skills
Your Answer
Formation of autonomous work groups , Developing leadership skills , Grouping of core tasks , Training of group members in multiple skills

Multiple Choice Multiple Answer
Question
Various types of tactics used by managers to accomplish their goals, are known as :-
Correct Answer
Use of social networks , Playing it straight , Going around the formal system
Your Answer
Use of social networks , Playing it straight , Going around the formal system

Multiple Choice Single Answer
Question
The organizational development approach treats :-
Correct Answer
People as the resources
Your Answer
People as the resources

True/False
Question
Organizational development has no problems and limitations.
Correct Answer
False
Your Answer
False

Select The Blank
Question
OD ________ believes that, work teams are the building blocks of the organization.
Correct Answer
Fundamentally
Your Answer
Fundamentally

Multiple Choice Single Answer
Question
Theory Intervention mechanism consists of :-
Correct Answer
Activities to study the behavioral science knowledge and theory are put to use to explain the present behavior and assumptions underlying behavior
Your Answer
Activities which help to improve the over all quality of product.

Multiple Choice Multiple Answer
Question
Some of the most important qualities of successful change agents are :-
Correct Answer
Interpersonal communication skills , Ability to support others , Power of empathy
Your Answer
Interpersonal communication skills , Ability to support others , Power of empathy

Select The Blank
Question
External consultants________ spend all their time with one organization.
Correct Answer
Rarely
Your Answer
Rarely

True/False
Question
Generally, significant amount of time and energy is spent in competition, misunderstanding.
Correct Answer
True
Your Answer
True

True/False
Question
Interventions are participatory efforts to cultural change.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
The Force Field Analysis is used for :-
Correct Answer
To understand problematic situation and plan corrective action
Your Answer
To understand problematic situation and plan corrective action

Multiple Choice Multiple Answer
Question
Most of the Organizational Development activities are based on a basic model, i.e.:-
Correct Answer
Data based , Problem solving , Scientific method of enquiry
Your Answer
Interviews , Problem solving , Scientific method of enquiry

Select The Blank
Question
The organisational development can ________ of stable and temporary systems.
Correct Answer
Optimise the effectiveness
Your Answer
Increase the effectiveness

True/False
Question
Organizational development efforts can be time consuming, expensive and may have delayed pay off periods.
Correct Answer
True
Your Answer
False

Select The Blank
Question
In an organization there should be a ________ to be taken on business decisions.
Correct Answer
Team approach
Your Answer
Consistent approach

Select The Blank
Question
During and after the ________ of intervention, the data is gathered.
Correct Answer
Implementation
Your Answer
Implementation

Multiple Choice Single Answer
Question
Today's managers first task is to :-
Correct Answer
Retain good human asset, and utilize in a better way.
Your Answer
Retain good human asset, and utilize in a better way.

Match The Following
Question
Correct Answer
Your Answer
Interventions focus on,
Real life organizational situations and problems
Real life organizational situations and problems
The members of the team need to possess
Decision making and technical skills in equal measure
Decision making and technical skills in equal measure
Diagnosis and understanding processes are
Important for undertaking further consultation and improvements of processes
To find the truth and fact in the happenings
Fact finding activities are really,
To find the truth and fact in the happenings
Important for undertaking further consultation and improvements of processes

True/False
Question
Total quality management is a process and not just a programme.
Correct Answer
True
Your Answer
True

True/False
Question
For recognizing the group efforts, rewards are not necessary.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
As a result of recent studies in OD, number of views are now being developed, one of the most important concept on which the OD is constructed is that, of :-
Correct Answer
A normative value for culture and change
Your Answer
Individual leadership

Multiple Choice Single Answer
Question
As a result of recent studies in OD, number of views are now being developed, One of the most important concept on which the OD is constructed is that, of :-
Correct Answer
A normative value for culture and change
Your Answer
A normative value for culture and change

Select The Blank
Question
An appreciation of ________ as a determinant of individual work behavior is central to OD.
Correct Answer
Importance of work team
Your Answer
Importance of work team

Multiple Choice Single Answer
Question
An important aspect of selecting a change agent is :-
Correct Answer
A person who has skills to address human aspects
Your Answer
A person who is popular amongst the employees

Select The Blank
Question
Marvin's Six Box Model, was ________ from his experience in consulting in different organizations.
Correct Answer
Developed
Your Answer
Developed

Match The Following
Question
Correct Answer
Your Answer
Organisational development is a powerful set of
Concepts and techniques to improve organisational effectiveness
Concepts and techniques to improve organisational effectiveness
Organisations have the need to have
Hierarchies of authorities and accountabilities
Hierarchies of authorities and accountabilities
Quality circles provide an effective forum
For promoting the process of self development
For promoting the process of self development
Manpower management is the most crucial job
Because managing people is the heart and essence of being a manager
For people to vent their genuine grievances

Select The Blank
Question
OD process is based on ________ which begins with a known problem.
Correct Answer
Action research model
Your Answer
Proactive action oriented model

Multiple Choice Multiple Answer
Question
If there are disagreement amongst the group, they should resolve by way of :-
Correct Answer
Disagreements are not suppressed by premature group action , The group seeks to resolve the disagreements rather than dominate the dissenter , The reasons for disagreements are carefully examined
Your Answer
Disagreements are not suppressed by premature group action , The group seeks to resolve the disagreements rather than dominate the dissenter , The reasons for disagreements are carefully examined

Multiple Choice Single Answer
Question
During the course of the Organizational Development projects, the internal OD specialists should :-
Correct Answer
Become increasingly professionalized and be responsible for their own development
Your Answer
Become increasingly professionalized and be responsible for their own development

Multiple Choice Multiple Answer
Question
Some of the indications of requirement of organisational development efforts are :-
Correct Answer
Reduced customer satisfaction , Lack of co-operation between people , Rapidly increasing costs
Your Answer
Reduced customer satisfaction , Lack of co-operation between people , Rapidly increasing costs

True/False
Question
Most people always take criticism well in a constructive way.
Correct Answer
False
Your Answer
True

Select The Blank
Question
OD process is based on ________ which begins with a known problem.
Correct Answer
Action research model
Your Answer
Action research model

Multiple Choice Single Answer
Question
The total Quality improvement model provides an approach, for organizational change, and involves :-
Correct Answer
Four major phases
Your Answer
Four major phases

Select The Blank
Question
Able people must ________ on the basis of relevant skills.
Correct Answer
Be selected
Your Answer
Be rewarded

Select The Blank
Question
Team takes into account, peoples,________ and respect.
Correct Answer
Social entity and status
Your Answer
Aspirations and wants

Multiple Choice Single Answer
Question
A known OD conceptualize, has identified prime responsibilities of OD, consultant. The initiator's name is :-
Correct Answer
Argyris
Your Answer
John Iliyas

Multiple Choice Multiple Answer
Question
Organizational Development interventions to reduce group conflicts are critical because :-
Correct Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization
Your Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization

Multiple Choice Multiple Answer
Question
While planning and implementing OD, certain basic things need to be considered, these are :-
Correct Answer
It should fit into overall game plan , Effective structuring of activities to promote learning and change , Choosing and sequencing various activities.
Your Answer
It should fit into overall game plan , Effective structuring of activities to promote learning and change , Choosing and sequencing various activities.

Multiple Choice Single Answer
Question
In the present context there are complex and challenging situations and problems facing the organizations. However, the simplest and profound solution to solve the same is to treat :-
Correct Answer
People are the key
Your Answer
People are the key

Multiple Choice Multiple Answer
Question
The essence of large scale systems change programme is :-
Correct Answer
To stage event in front of large number of members of the organisation , Majority of the participants, understand the situation , Majority of participants agree on the nature of actions to be taken and the net desired results to be achieved
Your Answer
To stage event in front of large number of members of the organisation , Majority of the participants, understand the situation , Majority of participants agree on the nature of actions to be taken and the net desired results to be achieved

True/False
Question
Organizational transformational activities need not focus on large scale systematic change which fundamentally change the nature of organization
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
The Role Negotiation Technique for group intervention was developed by :-
Correct Answer
Roger Harrison
Your Answer
Roy Harrison

Multiple Choice Single Answer
Question
OD process is based on the action research model, which begins with :-
Correct Answer
Identifying need for change
Your Answer
Identifying need for change

Multiple Choice Multiple Answer
Question
In an organisation, when it was perceived that the survival of the organisation is threatened, and the success of OD was doubted as :-
Correct Answer
There were many layers of hierarchies , The management was authoritarian , There was inflexible bureaucracy
Your Answer
There were many layers of hierarchies , The management was authoritarian , There was inflexible bureaucracy

True/False
Question
Organizational transformational activities need not focus on large scale systematic change which fundamentally change the nature of organization
Correct Answer
False
Your Answer
False

Select The Blank
Question
External consultants________ spend all their time with one organization.
Correct Answer
Rarely
Your Answer
Do not

Multiple Choice Single Answer
Question
OD intervention seminars being conducted in the organizations help to :-
Correct Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.
Your Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.

Multiple Choice Multiple Answer
Question
While planning and implementing OD, certain basic things need to be considered, these are :-
Correct Answer
It should fit into overall game plan , Effective structuring of activities to promote learning and change , Choosing and sequencing various activities.
Your Answer
It should fit into overall game plan , Effective structuring of activities to promote learning and change , Choosing and sequencing various activities.

Select The Blank
Question
The organisational development can ________ of stable and temporary systems.
Correct Answer
Optimise the effectiveness
Your Answer
Optimise the effectiveness

True/False
Question
Consulting firms handle variety of issues and clients, making external consultants unavailable on a daily basis to organizational problems.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
When a substantial conflict exists in the group, the most appropriate Group Intervention would be :-
Correct Answer
Role Negotiation Technique
Your Answer
Role Negotiation Technique

Select The Blank
Question
The dysfunctional energy spent in inappropriate competition ________ ineffective organization.
Correct Answer
Results in
Your Answer
Results in

Multiple Choice Multiple Answer
Question
The organizational level analysis could include information on :-
Correct Answer
Organizational structure , Existing of major systems in the organization , Distribution of resources within the organization
Your Answer
Organizational structure , Existing of major systems in the organization , Distribution of resources within the organization

Multiple Choice Multiple Answer
Question
Some of the assumptions in the Force Field analysis are :-
Correct Answer
The present state is a quasi-stationary resulting in field of opposing forces , The desired future state of affair can be achieved through constant efforts , There are two types of forces which act on this point at any time
Your Answer
The present state is a quasi-stationary resulting in field of opposing forces , The desired future state of affair can be achieved through constant efforts , There are two types of forces which act on this point at any time

Multiple Choice Multiple Answer
Question
The data collection on organisation is undertaken by the Consultant, by way of :-
Correct Answer
Interviews , Questionnaires , Personal observations
Your Answer
Interviews , Questionnaires , Personal observations

Multiple Choice Multiple Answer
Question
When a consultant was called upon, for OD intervention, he proceeded with various steps, as, to :-
Correct Answer
Discuss issues with the management , Enlist the problems being faced by the organisation , Develop a proposed programme of action
Your Answer
Discuss issues with the management , Enlist the problems being faced by the organisation , Develop a proposed programme of action

Select The Blank
Question
Effectiveness is judged by whether ________ with its efforts.
Correct Answer
The teams felt satisfied
Your Answer
The teams felt satisfied

Match The Following
Question
Correct Answer
Your Answer
Manpower management is the most crucial job
Because managing people is the heart and essence of being a manager
Because managing people is the heart and essence of being a manager
Organisational development is a powerful set of
Concepts and techniques to improve organisational effectiveness
Concepts and techniques to improve organisational effectiveness
Organisational development has it's genesis,
In the behavioral science
In the behavioral science
It is only the people in the organisation who could,
Offer strategic advantage to the organization
Change in organization's culture

True/False
Question
A number of techniques and exercises can be made use of to facilitate team performance.
Correct Answer
True
Your Answer
True

True/False
Question
An OD consultant need not protect the confidentiality of the information so gathered by him during the course of the work.
Correct Answer
False
Your Answer
False

Select The Blank
Question
The relevant communication ________ so it will be necessary to provide training.
Correct Answer
Skills must be acquired
Your Answer
Skills must be acquired

Select The Blank
Question
Generally peoples' ________ is not utilized properly to get the best.
Correct Answer
Skills and knowledge
Your Answer
Skills and knowledge

Multiple Choice Single Answer
Question
During the course of the Organizational Development projects, the internal OD specialists should :-
Correct Answer
Become increasingly professionalized and be responsible for their own development
Your Answer
Become increasingly professionalized and be responsible for their own development

True/False
Question
Socio Technical system is not participative and does not involve all the stake holders of the organisation.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
The various levels at which the OD Diagnosis could be undertaken, are :-
Correct Answer
Group analysis that examines data on group level , Organization wide analysis , Individual wise analysis of data
Your Answer
Group analysis that examines data on group level , Organization wide analysis , Individual wise analysis of data

Select The Blank
Question
Organizational Development ________ believes that, work teams are the building blocks of the organization.
Correct Answer
Fundamentally
Your Answer
Fundamentally

Multiple Choice Multiple Answer
Question
The essence of large scale systems change programme is :-
Correct Answer
To stage event in front of large number of members of the organisation , Majority of the participants, understand the situation , Majority of participants agree on the nature of actions to be taken and the net desired results to be achieved
Your Answer
To stage event in front of large number of members of the organisation , Majority of the participants, understand the situation , Majority of participants agree on the nature of actions to be taken and the net desired results to be achieved

Multiple Choice Multiple Answer
Question
Some of the major benefits of the Organizational Development interventions are :-
Correct Answer
Improved job satisfaction , Improved productivity , Improved team work
Your Answer
Improved job satisfaction , Improved productivity , Improved team work

True/False
Question
Internal change agents are people within the organization.
Correct Answer
True
Your Answer
True

True/False
Question
The two person conflict model has been devised, by Fishe Uri.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
Various types of behaviors observed under, responsibility charting are :-
Correct Answer
Responsibility , Support , Inform
Your Answer
Responsibility , Support , Inform

Select The Blank
Question
OD process is based on ________ which begins with a known problem.
Correct Answer
Action research model
Your Answer
Action research model

Multiple Choice Single Answer
Question
The Reasoning Concept of Team Intervention has been devised by :-
Correct Answer
Ronald Lipt
Your Answer
Renault

Multiple Choice Single Answer
Question
In a case study, the survival of the organization seemed threatened, when it was assessed by the participants :-
Correct Answer
That their analysis showed, competitors could produce the same products at lower cost and of the same quality
Your Answer
That their analysis showed, competitors could produce the same products at lower cost and of the same quality

Multiple Choice Single Answer
Question
The Interventions which are made, for team building has the number of areas :-
Correct Answer
Four major areas
Your Answer
Five major areas

True/False
Question
The OD programme is not necessarily based on action research model.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
Organizational Development intervention seminars being conducted in the organizations help to :-
Correct Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.
Your Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.

Multiple Choice Single Answer
Question
The most important source of power, acceptability and to gain support is :-
Correct Answer
The demonstrated competence of the change agent
Your Answer
The leadership skills of managers at all levels

Select The Blank
Question
Hiring external consultant for a ________ may be economical.
Correct Answer
A short term
Your Answer
A short term

True/False
Question
Systems theory is the second foundation of OD.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
The data collection on organization is undertaken by the Consultant, by way of :-
Correct Answer
Interviews , Questionnaires , Personal observations
Your Answer
Interviews , Questionnaires , Personal observations

Select The Blank
Question
For bringing in any change ________ in this efforts.
Correct Answer
Teams play a vital role
Your Answer
Teams play a vital role

True/False
Question
Total quality management is akin to total war.
Correct Answer
True
Your Answer
False

Multiple Choice Multiple Answer
Question
Socio- Technical systems projects tend to feature :-
Correct Answer
Formation of autonomous work groups , Grouping of core tasks , Training of group members in multiple skills
Your Answer
Formation of autonomous work groups , Grouping of core tasks , Training of group members in multiple skills

Multiple Choice Single Answer
Question
A general principle to avoid becoming involved in any political struggle in the organization is, to :-
Correct Answer
Mind your own business
Your Answer
Mind your own business

Multiple Choice Single Answer
Question
Today's managers first task is to :-
Correct Answer
Retain good human asset, and utilize in a better way.
Your Answer
Retain good human asset, and utilize in a better way.

Multiple Choice Single Answer
Question
OD interventions do not deny, or abolish :-
Correct Answer
Reality of power in the organization
Your Answer
Friendship within groups

Select The Blank
Question
In all cases of success the group effort must be ________.
Correct Answer
Rewarded
Your Answer
Rewarded

Match The Following
Question
Correct Answer
Your Answer
Organisational development is a powerful set of
Concepts and techniques to improve organisational effectiveness
Concepts and techniques to improve organisational effectiveness
Organisations have the need to have
Hierarchies of authorities and accountabilities
Hierarchies of authorities and accountabilities
Quality circles provide an effective forum
For promoting the process of self development
For reducing the cost, and improving quality of product and services
Manpower management is the most crucial job
Because managing people is the heart and essence of being a manager
Because managing people is the heart and essence of being a manager

Multiple Choice Multiple Answer
Question
Organizational Development interventions to reduce group conflicts are critical because :-
Correct Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization
Your Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization

Multiple Choice Multiple Answer
Question
The total quality management includes:-
Correct Answer
Improved product quality , Improvement in peoples approach , Improved process quality
Your Answer
Improved product quality , Improvement in peoples approach , Improved process quality

Multiple Choice Multiple Answer
Question
If there are disagreement amongst the group, they should resolve by way of :-
Correct Answer
Disagreements are not suppressed by premature group action , The group seeks to resolve the disagreements rather than dominate the dissenter , The reasons for disagreements are carefully examined
Your Answer
Disagreements are not suppressed by premature group action , The group seeks to resolve the disagreements rather than dominate the dissenter , The reasons for disagreements are carefully examined

Multiple Choice Multiple Answer
Question
The various types and categories of " Power" are :-
Correct Answer
Expert power , Reference power , Information power
Your Answer
Expert power , Reference power , Information power

Select The Blank
Question
At the heart of OD lies, ________ with an intact work team.
Correct Answer
Team building and intervention
Your Answer
Team building and intervention

Select The Blank
Question
OD ________ believes that, work teams are the building blocks of the organization.
Correct Answer
Fundamentally
Your Answer
Completely

Multiple Choice Single Answer
Question
An important aspect of selecting a change agent is :-
Correct Answer
A person who has skills to address human aspects
Your Answer
A person who has skills to address human aspects

Multiple Choice Single Answer
Question
Organization-wide interventions generally are :-
Correct Answer
Large scale change efforts which helps to increase effectiveness of the entire organization
Your Answer
Large scale change efforts which helps to increase effectiveness of the entire organization

Multiple Choice Single Answer
Question
The organizational diagnosis means :-
Correct Answer
To identify strengths, weaknesses problem areas, and find out discrepancies, between vision and desired future and current situations
Your Answer
To identify strengths, weaknesses problem areas, and find out discrepancies, between vision and desired future and current situations

Multiple Choice Multiple Answer
Question
Internal consultants have a distinct advantage over others, in :-
Correct Answer
Knowing organization's culture better than others , Knowing well the scale of technology being used in the organization , Understanding organizations' philosophy better than others
Your Answer
Knowing organization's culture better than others , Knowing well the scale of technology being used in the organization , Understanding organizations' philosophy better than others

True/False
Question
From an OD perspective, helping managers to move to 9,9 management style represent critical component of organizational change process.
Correct Answer
True
Your Answer
True

True/False
Question
Many organizations have realized that hiring an OD consultant to lead a change effort is more complex than hiring a lawyer.
Correct Answer
True
Your Answer
True

Select The Blank
Question
Always try and reduce ________ upon consultant.
Correct Answer
Dependency
Your Answer
Dependency

Select The Blank
Question
Defensiveness is another ________ to a climate of trust.
Correct Answer
Barrier
Your Answer
Barrier

Select The Blank
Question
The organizational development is a ________ intended to change beliefs, attitude, and values of the organization.
Correct Answer
Complex educational strategy
Your Answer
Complex educational strategy

True/False
Question
There are certain laid down rules to manage people.
Correct Answer
False
Your Answer
False

True/False
Question
Organizational development efforts can be time consuming, expensive and may have delayed pay off periods.
Correct Answer
True
Your Answer
True

True/False
Question
Organizational development has no problems and limitations.
Correct Answer
False
Your Answer
False

Select The Blank
Question
The organisational development exercise in an entity results in ________ competition between independent units.
Correct Answer
High collaboration and low
Your Answer
Increase in

Multiple Choice Multiple Answer
Question
The refreezing stage of the model consists of :-
Correct Answer
Helping the client to integrate the new point of view , Helping total personality and self concept , Developing significant relationship
Your Answer
Helping the client to integrate the new point of view , Helping total personality and self concept , Developing significant relationship

True/False
Question
Systems theory is the second foundation of Organizational Development.
Correct Answer
True
Your Answer
True

True/False
Question
It is necessary to take up cross-functional and cross-departmental issues during OD sessions, so as to resolve all issues.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
" Transactional Factors" theory has been enunciated in the book - Organizational Development which is authored by :-
Correct Answer
Warner Burke
Your Answer
Warner Burke

Multiple Choice Single Answer
Question
OD interventions in the organizations help to :-
Correct Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.
Your Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.

Multiple Choice Single Answer
Question
Socio- metric approach in OD intervention focus on :-
Correct Answer
Interrelationship between groups
Your Answer
Interrelationship between groups

Multiple Choice Multiple Answer
Question
The data based activity is important, as it :-
Correct Answer
It is based on valid information , It is based on current existing problems , It is based on the presumption, that, there are always, possibilities of improvement
Your Answer
Is a good problem solving technique , It is based on valid information , It is based on current existing problems

True/False
Question
Systems theory is the second foundation of OD
Correct Answer
True
Your Answer
False

Select The Blank
Question
Marvin's Six Box Model, was ________ from his experience in consulting in different organizations.
Correct Answer
Developed
Your Answer
Developed

Multiple Choice Single Answer
Question
In order to maximize the effect of OD interventions :-
Correct Answer
OD interventions already taken should be taken into account, which help to enhance the overall effectiveness.
Your Answer
The education standard of the people should be taken into account

Multiple Choice Multiple Answer
Question
While planning and implementing OD, certain basic things need to be considered, these are :-
Correct Answer
It should fit into overall game plan , Effective structuring of activities to promote learning and change , Choosing and sequencing various activities.
Your Answer
It should fit into overall game plan , Effective structuring of activities to promote learning and change , Choosing and sequencing various activities.

Select The Blank
Question
OD is a ________ in an organizational context.
Correct Answer
Planned change
Your Answer
Planned change

Multiple Choice Single Answer
Question
People in the organization should be treated as :-
Correct Answer
Important resource
Your Answer
Important resource

Multiple Choice Single Answer
Question
As a result of OD intervention, the result obtained is a :-
Correct Answer
Win-win situation
Your Answer
Win-win situation

Multiple Choice Single Answer
Question
OD relies heavily on :-
Correct Answer
Action research model with participation by all
Your Answer
Scientific research in the area of human development

Multiple Choice Multiple Answer
Question
During any discussion within the group, it :-
Correct Answer
Continues with any unfructutious discussion also for the sake of group cohesiveness , Every one in the group participates, as long as it pertains to the purpose of the group , If the discussion gets off track , some one helps it to bring it back on track
Your Answer
Every one in the group participates, as long as it pertains to the purpose of the group , If the discussion gets off track , some one helps it to bring it back on track , The leader asks the dissenter to keep off the meeting or from the group itself

Multiple Choice Multiple Answer
Question
While the group lays down Goals , they should be :-
Correct Answer
Decided in clear and concise terms , The performance goals should be laid down in concise mile stones , The group should have continuous series of small wins, along the way to larger goals
Your Answer
Decided in clear and concise terms , The performance goals should be laid down in concise mile stones , The group should have continuous series of small wins, along the way to larger goals

Multiple Choice Multiple Answer
Question
In the visioning exercises, following things are necessary :-
Correct Answer
An active group members , Group members from one or more departments , People who have macro picture of the organization about vision of the organization
Your Answer
An active group members , Group members from one or more departments , People who have macro picture of the organization about vision of the organization

True/False
Question
Problem solving teams are formed to clearly investigate the existing problem.
Correct Answer
True
Your Answer
True

Select The Blank
Question
During and after the ________ of intervention, the data is gathered.
Correct Answer
Implementation
Your Answer
Implementation

Select The Blank
Question
Hiring external consultants for short term may be ________.
Correct Answer
More economical
Your Answer
More useful

Select The Blank
Question
In an organization there should be a ________ to be taken on business decisions.
Correct Answer
Team approach
Your Answer
Team approach

Match The Following
Question
Correct Answer
Your Answer
OD intervention systems are based on
Specified goals of the client system
Specified goals of the client system
The main aim of education is to,
Upgrade knowledge, beliefs and skills
Upgrade knowledge, beliefs and skills
Each intervention may have
It's own dynamics
It's own dynamics
Intervention to be successful ,
Should have a well throughout intervention strategy
Should have a well throughout intervention strategy

Multiple Choice Single Answer
Question
It is proved, that, people can use, their capabilities and creativity if they are provided with :-
Correct Answer
Adequate opportunities and suitable work climate
Your Answer
Adequate opportunities and suitable work climate

Multiple Choice Single Answer
Question
Quality Circles to be successful, essentially need,
Correct Answer
Involvement of the management support
Your Answer
Involvement of union leaders of the organisation

Multiple Choice Multiple Answer
Question
In the past, some of the OD interventions have benefited supervisors, and managers in the area of :-
Correct Answer
Improved listening skills , Improvement in ability to handle conflicts , Increased ability to accept changes
Your Answer
Improved listening skills , Improvement in ability to handle conflicts , Increased ability to accept changes

True/False
Question
Effective work systems should jointly optimise the relationship between their social and technical parts.
Correct Answer
True
Your Answer
True

Match The Following
Question
Correct Answer
Your Answer
Out of the many essential elements of QWL,
Job security has become the most discussed issue in the recent years
Job security has become the most discussed issue in the recent years
In good organisations people are generally given opportunity,
To be recognized by their colleagues, supervisors, and subordinates
To be recognized by their colleagues, supervisors, and subordinates
It is only the people in the organisation who could,
Offer strategic advantage to the organisation
Offer strategic advantage to the organisation
Quality Circles provide effective opportunity for
Challenge and recognition of individual talents
Change organisation's culture

Select The Blank
Question
The organizational development is the process of________ how to solve the problems.
Correct Answer
Teaching people
Your Answer
Teaching people

Multiple Choice Multiple Answer
Question
While planning and implementing OD, certain basic things need to be considered, these are :-
Correct Answer
It should fit into overall game plan , Effective structuring of activities to promote learning and change , Choosing and sequencing various activities.
Your Answer
It should fit into overall game plan , It needs to have an authoritarian management to implement it , Effective structuring of activities to promote learning and change

True/False
Question
Total quality management is a process and not just a programme.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Quality Circle is basically an idea based on :-
Correct Answer
Japanese Synthesis of American Idea
Your Answer
American Synthesis on Japanese Idea

Select The Blank
Question
The organisational development can ________ of stable and temporary systems.
Correct Answer
Optimise the effectiveness
Your Answer
Improve effectiveness

Select The Blank
Question
Change agents are ________ for implementing change in the organization.
Correct Answer
People with responsibility
Your Answer
People with responsibility

True/False
Question
Every system does not have boundary that separates it from the environment.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
The name of the Japanese professor from Tokyo University, who added the notion of small groups formed to address the problems in their work areas, is :-
Correct Answer
Kaoru Ishikawa
Your Answer
Matoshi Suzuki

Multiple Choice Single Answer
Question
A known OD conceptualize, has identified prime responsibilities of OD, consultant. The initiator's name is :-
Correct Answer
Argyris
Your Answer
Posovasky

Select The Blank
Question
Team takes into account, peoples,________ and respect.
Correct Answer
Social entity and status
Your Answer
Needs and wants

Multiple Choice Multiple Answer
Question
Organizational Development interventions to reduce group conflicts are critical because :-
Correct Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization
Your Answer
It a style to do so , It has impact on team functioning , It has impact on organizational functioning

Match The Following
Question
Correct Answer
Your Answer
For developing interpersonal relationship,
Develop mutually trusting relationship with others
That forces of synergy amongst them
Change agents are
Principal actors in any change efforts
Through a mix of the influence of social value system, organizational beliefs, and attitudes
People should know , how, data from different parts
Of the system impact each other
Watch for deeper issues as data is gathered
An effective OD practitioner can,
Watch for deeper issues as data is gathered
Develop mutually trusting relationship with others

Multiple Choice Multiple Answer
Question
When the strategies to change the use of HR resources, has to be done, it may involve :-
Correct Answer
Training employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices
Your Answer
Training employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices

Select The Blank
Question
The ________ should be seen as being important to other people's lives.
Correct Answer
Outcome of the task
Your Answer
Decision of the management

Multiple Choice Single Answer
Question
A general principle to avoid becoming involved in any political struggle in the organization is, to :-
Correct Answer
Mind your own business
Your Answer
Mind your own business

Multiple Choice Single Answer
Question
MBO in short stand for :-
Correct Answer
Management by objectives
Your Answer
Management by objectives

Multiple Choice Multiple Answer
Question
The OD consultant can build trust and commitment by way of :-
Correct Answer
By announcing confidentiality of the responses , Bringing openness amongst the members , By inculcating candour amongst the members and the consultant
Your Answer
By inculcating candour amongst the members and the consultant , By announcing confidentiality of the responses , Bringing openness amongst the members

Multiple Choice Multiple Answer
Question
The objectives of Organizational Development intervention to resolve the group conflict are :-
Correct Answer
To improve communication and interaction within the groups , To reduce dysfunctional competition , To increase awareness to necessity of interdependence of action within the groups
Your Answer
To improve communication and interaction within the groups , To improve overall productivity and profitability of the company , To reduce dysfunctional competition

True/False
Question
It is necessary to take up cross-functional and cross-departmental issues during OD sessions, so as to resolve all issues.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
The total quality management includes:-
Correct Answer
Improved product quality , Improvement in peoples approach , Improved process quality
Your Answer
Improved image of the organization , Improved product quality , Improvement in peoples approach

Select The Blank
Question
Generally peoples' ________ is not utilized properly to get the best.
Correct Answer
Skills and knowledge
Your Answer
Knowledge and experience

Multiple Choice Single Answer
Question
The approach generally that should be taken by the Organisational development team is :-
Correct Answer
People as the resources
Your Answer
People as the resources

Match The Following
Question
Correct Answer
Your Answer
The change agents are required to play
Many roles
Many roles
There are many
Definitions and connotations associated with TQM
Definitions and connotations associated with TQM
An OD practitioner can
Integrate research with theory and practice
Can focus on reducing the cost of production and marketing activities
In the follow-up process, one must,
Use information to correct negative steps
Use information to correct negative steps

Multiple Choice Single Answer
Question
The initial interest of the managers for the Organisational Development efforts is introduced, through, personal attendance at:-
Correct Answer
T Group laboratory
Your Answer
A Group laboratory

Multiple Choice Multiple Answer
Question
The team building interventions are directed towards main areas of :-
Correct Answer
Diagnosis , Team and organizational processes , Team Relationships
Your Answer
Diagnosis , Surgical intervention , Team and organizational processes

True/False
Question
Many organizations have realized that hiring an OD consultant to lead a change effort is more complex than hiring a lawyer.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Some of the major benefits of the Organizational Development interventions are :-
Correct Answer
Improved job satisfaction , Improved productivity , Improved team work
Your Answer
Improved image of the organization , Improved job satisfaction , Improved productivity

True/False
Question
Organizational transformational activities need not focus on large scale systematic change which fundamentally change the nature of organization
Correct Answer
False
Your Answer
True

Multiple Choice Multiple Answer
Question
Various types of tactics used by managers to accomplish their goals, are known as :-
Correct Answer
Use of social networks , Playing it straight , Going around the formal system
Your Answer
Use of social networks , Playing it straight , Going around the formal system

Multiple Choice Single Answer
Question
Socio- metric approach in OD intervention focus on :-
Correct Answer
Interrelationship between groups
Your Answer
Interrelationship between groups

Multiple Choice Single Answer
Question
An important aspect of selecting a change agent is :-
Correct Answer
A person who has skills to address human aspects
Your Answer
A person who has skills to address human aspects

Select The Blank
Question
People are ________, and think and act, so there is no single rule to manage them.
Correct Answer
Found to always responsive
Your Answer
Found to be always irresponsible

Multiple Choice Multiple Answer
Question
In Responsibility Charting, some of the useful guidelines for intervention to be followed are :-
Correct Answer
Assign responsibility to one person , Avoid having too many people having Approval- Veto function , If one person has approval- veto involvement on most decisions, that person could become a bottle neck for getting things done
Your Answer
Assign responsibility to one person , Avoid having too many people having Approval- Veto function , If one person has approval- veto involvement on most decisions, that person could become a bottle neck for getting things done

Select The Blank
Question
As with any ________ OD has limitations and problems.
Correct Answer
Complex programme
Your Answer
Complex programme

Multiple Choice Multiple Answer
Question
The essence of large scale systems change programme is :-
Correct Answer
To stage event in front of large number of members of the organisation , Majority of the participants, understand the situation , Majority of participants agree on the nature of actions to be taken and the net desired results to be achieved
Your Answer
To stage event in front of large number of members of the organisation , Majority of the participants, understand the situation , There is large scale expenditure involved for improvements desired

Multiple Choice Single Answer
Question
The organizational diagnosis means :-
Correct Answer
To identify strengths, weaknesses problem areas, and find out discrepancies, between vision and desired future and current situations
Your Answer
Taking advantage of evolving opportunities

Multiple Choice Single Answer
Question
The probability of success of an external or internal consultant in OD intervention depends on :-
Correct Answer
His/her accurate assessment of his/her own power
Your Answer
His/her accurate assessment of his/her own power

True/False
Question
When the influential individuals are opposed to the change efforts, the work of the consultant gets complicated.
Correct Answer
True
Your Answer
True

True/False
Question
As a consequence to the OD Seminar, it is useful to devote time for follow up actions to be taken as part of the seminar.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
The unfreezing stage of the Changed process, consists of :-
Correct Answer
Provision of psychological safety , Creation of guilt or anxiety , Disconfirmation or lack of confirmation
Your Answer
Provision of psychological safety , Improved listening skills , Creation of guilt or anxiety

True/False
Question
Interventions are participatory efforts to cultural change.
Correct Answer
True
Your Answer
False

Multiple Choice Multiple Answer
Question
The major characteristics of teams are:-
Correct Answer
There is clear unity of purpose , The group is self conscious about it's own operations , The group has set for it self clear and demanding goals to achieve
Your Answer
There is clear unity of purpose , The members of the group are all related , The group is self conscious about it's own operations

Select The Blank
Question
At the heart of OD lies, ________ with an intact work team.
Correct Answer
Team building and intervention
Your Answer
Team building and intervention

Multiple Choice Single Answer
Question
The Role Analysis Technique model is designed to clarify :-
Correct Answer
Role expectations and obligations of team members to improve team effectiveness
Your Answer
Ego levels of each individuals

Multiple Choice Single Answer
Question
The primary advantage of Organizational Development is :-
Correct Answer
It tries to deal with change in a whole organization
Your Answer
It is easy to implement

Select The Blank
Question
One of the major obstacle to ________ is the amount of dysfunctional energy spent in inappropriate competition.
Correct Answer
Effective organisation
Your Answer
Organisational efficiency

Multiple Choice Multiple Answer
Question
The role of OD practitioner and that of consultant is that of :-
Correct Answer
Facilitator , Catalyst , Problem solver
Your Answer
Collaborator , Facilitator , Catalyst

Multiple Choice Single Answer
Question
OD process is cyclical and ends, when :-
Correct Answer
Desired development result is obtained
Your Answer
Ego levels of each individuals is reduced

Select The Blank
Question
The dysfunctional energy spent in inappropriate competition ________ ineffective organization.
Correct Answer
Results in
Your Answer
Results in

Multiple Choice Single Answer
Question
As a result of OD intervention, the result obtained is a :-
Correct Answer
Win-win situation
Your Answer
Win-win situation

Multiple Choice Single Answer
Question
The Role Negotiation Technique for group intervention was developed by :-
Correct Answer
Roger Harrison
Your Answer
Bennet and Hailey

Multiple Choice Single Answer
Question
The initial interest of the managers for the Organisational Development efforts is introduced, through, personal attendance at:-
Correct Answer
T Group laboratory
Your Answer
T Group laboratory

Select The Blank
Question
Once the ________ is planned, it is implemented.
Correct Answer
Intervention
Your Answer
Intervention

True/False
Question
Problem solving teams are formed to clearly investigate the existing problem.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
OD can also be called as a process :-
Correct Answer
For teaching people how to solve the problem
Your Answer
For change of people

Multiple Choice Multiple Answer
Question
Some of the major benefits of the OD interventions are :-
Correct Answer
Improved job satisfaction , Improved productivity , Improved team work
Your Answer
Improved image of the organisation , Improved job satisfaction , Improved productivity

Select The Blank
Question
Hiring external consultants for short term may be ________.
Correct Answer
More economical
Your Answer
More useful

Multiple Choice Multiple Answer
Question
Some of the indications of requirement of organisational development efforts are :-
Correct Answer
Reduced customer satisfaction , Lack of co-operation between people , Rapidly increasing costs
Your Answer
Reduced customer satisfaction , Lack of co-operation between people , Increases in the pay home package

True/False
Question
OD interventions need not be action oriented.
Correct Answer
False
Your Answer
True

Select The Blank
Question
Concern for people refers to ________ concern of others.
Correct Answer
Consideration of social and interpersonal
Your Answer
Consideration of social and interpersonal

Select The Blank
Question
OD process is based on ________ which begins with a known problem.
Correct Answer
Action research model
Your Answer
Action oriented model

Multiple Choice Multiple Answer
Question
Organizational Development interventions to reduce group conflicts are critical because :-
Correct Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization
Your Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization

Multiple Choice Multiple Answer
Question
Some of the major benefits of the OD interventions are :-
Correct Answer
Improved job satisfaction , Improved productivity , Improved team work
Your Answer
Improved image of the organisation , Improved job satisfaction , Improved productivity

Multiple Choice Single Answer
Question
Quality Circles to be successful, essentially need,
Correct Answer
Involvement of the management support
Your Answer
Involvement of the management support

Multiple Choice Multiple Answer
Question
The objectives of Organizational Development intervention to resolve the group conflict are :-
Correct Answer
To improve communication and interaction within the groups , To reduce dysfunctional competition , To increase awareness to necessity of interdependence of action within the groups
Your Answer
To improve overall productivity and profitability of the company , To reduce dysfunctional competition , To improve communication and interaction within the groups

Multiple Choice Multiple Answer
Question
Most of the Organizational Development activities are based on a basic model, i.e.:-
Correct Answer
Data based , Problem solving , Scientific method of enquiry
Your Answer
Interviews , Data based , Problem solving

Multiple Choice Multiple Answer
Question
In order to use organizational development as critical management tool, the managers should :-
Correct Answer
Know what OD is , Use OD as the prescription for managing change , Know how to use various methods of OD.
Your Answer
Know what OD is , Use OD as the prescription for managing change , Know how to use various methods of OD.

Multiple Choice Single Answer
Question
People in the organisation should be treated as,
Correct Answer
Important resource
Your Answer
Important resource

Multiple Choice Multiple Answer
Question
The total quality management includes:-
Correct Answer
Improved product quality , Improvement in peoples approach , Improved process quality
Your Answer
Improved image of the organization , Improved product quality , Improvement in peoples approach

Multiple Choice Single Answer
Question
During the course of the Organisational Development projects, the internal OD specialists should :-
Correct Answer
Become increasingly professionalized and be responsible for their own development
Your Answer
Represent the management side only

True/False
Question
Organizational development efforts can be time consuming, expensive and may have delayed pay off periods.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Various types of tactics used by managers to accomplish their goals, are known as :-
Correct Answer
Use of social networks , Playing it straight , Going around the formal system
Your Answer
Use of social networks , Playing it straight , Going around the formal system

True/False
Question
Interventions are participatory efforts to cultural change.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Some of the changes in the performance due to OD, were seen in the areas of :-
Correct Answer
Improved quality level of the products , Improved quality level of the services , Increase in profit levels
Your Answer
Improved quality level of the products , Improved quality level of the services , Reduction in the manpower in the organisation

True/False
Question
The aspect of reward, deals with the incentives organization provides to it's employees and how they feel about it.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
OD intervention seminars being conducted in the organizations help to :-
Correct Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.
Your Answer
Improve the leadership skills of managers at all levels

True/False
Question
Many organizations have realized that hiring an OD consultant to lead a change effort is more complex than hiring a lawyer.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Although each organization has it's own unique set of challenges, which has proved to be an effective tool which promotes increased job satisfaction :-
Correct Answer
Survey feed back tool
Your Answer
Management development tool

Multiple Choice Multiple Answer
Question
Some of the assumptions in the Force Field analysis are :-
Correct Answer
The present state is a quasi-stationary resulting in field of opposing forces , The desired future state of affair can be achieved through constant efforts , There are two types of forces which act on this point at any time
Your Answer
The present state is a quasi-stationary resulting in field of opposing forces , The assumptions can be forced on the organization to follow , The desired future state of affair can be achieved through constant efforts

Select The Blank
Question
One of the major obstacle to ________ is the amount of dysfunctional energy spent in inappropriate competition.
Correct Answer
Effective organisation
Your Answer
Effective organisation

Match The Following
Question
Correct Answer
Your Answer
OD practitioner should
Learn as much as possible about the behavior of power holders
Learn as much as possible about the behavior of power holders
Cultivating and nurturing relationship with key power figures
Will ensure timely information and a source of support
Will ensure timely information and a source of support
Interview is a process of
Two way communication
Two way communication
During and after the OD intervention
The data is collected again to determine the effectiveness of the intervention
The data is collected again to determine the effectiveness of the intervention

Select The Blank
Question
OD ________ believes that, work teams are the building blocks of the organization.
Correct Answer
Fundamentally
Your Answer
Completely

True/False
Question
From an OD perspective, helping managers to move to 9,9 management style represent critical component of organizational change process.
Correct Answer
True
Your Answer
True

Select The Blank
Question
The relevant communication ________ so it will be necessary to provide training.
Correct Answer
Skills must be acquired
Your Answer
Gaps must be filled

True/False
Question
An OD consultant need not protect the confidentiality of the information so gathered by him during the course of the work.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
The total Quality Improvement model's phases include :-
Correct Answer
Planning , Education , Implementation
Your Answer
That there is no serious disagreement amongst the members , Planning , Education

True/False
Question
Rewards need to be only financials terms.
Correct Answer
False
Your Answer
True

Match The Following
Question
Correct Answer
Your Answer
Intervention to be successful ,
Should have a well throughout intervention strategy
Should have a well throughout intervention strategy
OD intervention systems are based on
Specified goals of the client system
Upgrade knowledge, beliefs and skills
The main aim of education is to,
Upgrade knowledge, beliefs and skills
Improve the quality of life of the people
Each intervention may have
It's own dynamics
Specified goals of the client system

Select The Blank
Question
OD is a ________ in an organizational context.
Correct Answer
Planned change
Your Answer
Planned change

Select The Blank
Question
In all cases of success the group effort must be ________.
Correct Answer
Rewarded
Your Answer
Rewarded

Multiple Choice Single Answer
Question
Cultural intervention concentrates on :-
Correct Answer
Traditions, precedents, and practices which form the fabric of the organization's culture
Your Answer
Traditions, precedents, and practices which form the fabric of the organization's culture

Multiple Choice Multiple Answer
Question
The various levels at which the OD Diagnosis could be undertaken, are :-
Correct Answer
Group analysis that examines data on group level , Organization wide analysis , Individual wise analysis of data
Your Answer
Cursory views being expressed by person in the similar industries , Group analysis that examines data on group level , Organization wide analysis

True/False
Question
Systems theory is the second foundation of OD
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
The data collection on organisation is undertaken by the Consultant, by way of :-
Correct Answer
Interviews , Questionnaires , Personal observations
Your Answer
Interviews , Press briefings , Questionnaires

Select The Blank
Question
OD process is based on ________ which begins with a known problem.
Correct Answer
Action research model
Your Answer
Action research model

True/False
Question
Consulting firms handle variety of issues and clients, making external consultants unavailable on a daily basis to organizational problems.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
The total Quality improvement model provides an approach, for organizational change, and involves :-
Correct Answer
Four major phases
Your Answer
Four major phases

True/False
Question
Organisational development efforts can be time consuming, expensive and may have delayed pay off periods.
Correct Answer
True
Your Answer
True

Match The Following
Question
Correct Answer
Your Answer
Organisational development is a powerful set of
Concepts and techniques to improve organisational effectiveness
Concepts and techniques to improve organisational effectiveness
Organisations have the need to have
Hierarchies of authorities and accountabilities
Hierarchies of authorities and accountabilities
Quality circles provide an effective forum
For promoting the process of self development
For reducing the cost, and improving quality of product and services
Manpower management is the most crucial job
Because managing people is the heart and essence of being a manager
Because managing people is the heart and essence of being a manager

Multiple Choice Single Answer
Question
While describing the individual roles, the " role " is called as :-
Correct Answer
Focal Role
Your Answer
Focal Role

Multiple Choice Single Answer
Question
Very often the performance of the individual in the group is affected due to :-
Correct Answer
Due to lack of clarity of the roles and what it demands from the role incumbents
Your Answer
Due to lack of clarity of the roles and what it demands from the role incumbents

Multiple Choice Single Answer
Question
The initial interest of the managers for the Organisational Development efforts is introduced, through, personal attendance at:-
Correct Answer
T Group laboratory
Your Answer
T Group laboratory

Select The Blank
Question
The ________ theory has been emphasized in OD.
Correct Answer
Open system
Your Answer
Open system

Multiple Choice Single Answer
Question
People in the organisation should be treated as,
Correct Answer
Important resource
Your Answer
Important resource

Multiple Choice Single Answer
Question
The name of the Japanese professor from Tokyo University, who added the notion of small groups formed to address the problems in their work areas, is :-
Correct Answer
Kaoru Ishikawa
Your Answer
Kaoru Ishikawa

Multiple Choice Multiple Answer
Question
Some of the major benefits of the OD interventions are :-
Correct Answer
Improved job satisfaction , Improved productivity , Improved team work
Your Answer
Improved job satisfaction , Improved productivity , Improved team work

Select The Blank
Question
One of the major obstacle to ________ is the amount of dysfunctional energy spent in inappropriate competition.
Correct Answer
Effective organisation
Your Answer
Effective organisation

Select The Blank
Question
Diagnostic activities mainly are for________.
Correct Answer
Finding the facts of the case
Your Answer
Finding the facts of the case

Select The Blank
Question
Management should ________ at the right depth.
Correct Answer
Intervene
Your Answer
Intervene

True/False
Question
Change agents need not have any special skills to deal with human aspects.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
Organizational Development interventions to reduce group conflicts are critical because :-
Correct Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization
Your Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization

Select The Blank
Question
Hiring external consultants for short term may be ________.
Correct Answer
More economical
Your Answer
More economical

True/False
Question
Most people always take criticism well in a constructive way.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
An important aspect of selecting a change agent is :-
Correct Answer
A person who has skills to address human aspects
Your Answer
A person who has skills to address human aspects

Multiple Choice Single Answer
Question
Socio- metric approach in OD intervention focus on :-
Correct Answer
Interrelationship between groups
Your Answer
Interrelationship between groups

Multiple Choice Single Answer
Question
During the course of the Organisational Development projects, the internal OD specialists should :-
Correct Answer
Become increasingly professionalized and be responsible for their own development
Your Answer
Become increasingly professionalized and be responsible for their own development

Select The Blank
Question
Always try and reduce ________ upon consultant.
Correct Answer
Dependency
Your Answer
Dependency

True/False
Question
As a consequence to the OD Seminar, it is useful to devote time for follow up actions to be taken as part of the seminar.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
The essence of large scale systems change programme is :-
Correct Answer
To stage event in front of large number of members of the organisation , Majority of the participants, understand the situation , Majority of participants agree on the nature of actions to be taken and the net desired results to be achieved
Your Answer
To stage event in front of large number of members of the organisation , Majority of the participants, understand the situation , Majority of participants agree on the nature of actions to be taken and the net desired results to be achieved

Multiple Choice Single Answer
Question
For an Interdependency Intervention, in a group of Ten people, in order to interview others, how many individuals member of the team, each member would be required to do meet :-
Correct Answer
Nine Members
Your Answer
Nine Members

Multiple Choice Multiple Answer
Question
The organizational level analysis could include information on :-
Correct Answer
Organizational structure , Existing of major systems in the organization , Distribution of resources within the organization
Your Answer
Organizational structure , Existing of major systems in the organization , Distribution of resources within the organization

True/False
Question
The structure addresses as to how the organization assigns the tasks to the workers.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
The initial interest of the managers for the Organizational Development efforts is introduced, through, personal attendance at :-
Correct Answer
T Group laboratory
Your Answer
T Group laboratory

Multiple Choice Multiple Answer
Question
During any discussion within the group, it :-
Correct Answer
Continues with any unfructutious discussion also for the sake of group cohesiveness , Every one in the group participates, as long as it pertains to the purpose of the group , If the discussion gets off track , some one helps it to bring it back on track
Your Answer
Every one in the group participates, as long as it pertains to the purpose of the group , If the discussion gets off track , some one helps it to bring it back on track

Multiple Choice Single Answer
Question
The concept that, managers generally use three types of tactics to accomplish their goals, was put forward by :-
Correct Answer
Schein
Your Answer
Schein

Select The Blank
Question
In an organization there should be a ________ to be taken on business decisions.
Correct Answer
Team approach
Your Answer
Team approach

Multiple Choice Multiple Answer
Question
Some of the changes in the performance due to OD, were seen in the areas of :-
Correct Answer
Improved quality level of the services , Increase in profit levels , Improved quality level of the products
Your Answer
Improved quality level of the products , Improved quality level of the services , Increase in profit levels

Multiple Choice Multiple Answer
Question
The data collection on organisation is undertaken by the Consultant, by way of :-
Correct Answer
Interviews , Questionnaires , Personal observations
Your Answer
Interviews , Questionnaires , Personal observations

True/False
Question
The aspect of reward, deals with the incentives organization provides to it's employees and how they feel about it.
Correct Answer
True
Your Answer
True

True/False
Question
It is necessary to take up cross-functional and cross-departmental issues during OD sessions, so as to resolve all issues.
Correct Answer
True
Your Answer
True

Select The Blank
Question
Concern for people refers to ________ concern of others.
Correct Answer
Consideration of social and interpersonal
Your Answer
Consideration of social and interpersonal

True/False
Question
A number of techniques and exercises can be made use of to facilitate team performance.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
In an organisation, when it was perceived that the survival of the organisation is threatened, and the success of OD was doubted as :-
Correct Answer
There were many layers of hierarchies , The management was authoritarian , There was inflexible bureaucracy
Your Answer
There were many layers of hierarchies , The management was authoritarian , There was inflexible bureaucracy

Select The Blank
Question
At the heart of OD lies, ________ with an intact work team.
Correct Answer
Team building and intervention
Your Answer
Team building and intervention

Multiple Choice Multiple Answer
Question
Various types of behaviors observed under, responsibility charting are :-
Correct Answer
Responsibility , Support , Inform
Your Answer
Responsibility , Support , Inform

Select The Blank
Question
OD process is based on ________ which begins with a known problem.
Correct Answer
Action research model
Your Answer
Action research model

Multiple Choice Multiple Answer
Question
The total quality management includes:-
Correct Answer
Improved product quality , Improvement in peoples approach , Improved process quality
Your Answer
Improved product quality , Improvement in peoples approach , Improved process quality

Multiple Choice Multiple Answer
Question
When the strategies to change the use of HR resources, has to be done, it may involve :-
Correct Answer
Training employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices
Your Answer
Training employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices

True/False
Question
From an OD perspective, helping managers to move to 9,9 management style represent critical component of organizational change process.
Correct Answer
True
Your Answer
True

Match The Following
Question
Correct Answer
Your Answer
Hiring external consultants,
For short term may be more economical
For short term may be more economical
The diagnosis process examines the extent
To which the work environment is amenable
To which the work environment is amenable
Change agents could be
Consultants hired by the organizations
Consultants hired by the organizations
Whenever a person is a part of group,
He is likely to develop friendships and rivalries
He is likely to develop friendships and rivalries

Multiple Choice Multiple Answer
Question
Most of the Organizational Development activities are based on a basic model, i.e.:-
Correct Answer
Data based , Problem solving , Scientific method of enquiry
Your Answer
Data based , Problem solving , Scientific method of enquiry

True/False
Question
Interpersonal skills are important while working in teams.
Correct Answer
True
Your Answer
True

Match The Following
Question
Correct Answer
Your Answer
In counseling it is better to stick to
Give a feed back which does not evaluate individual behaviors
Give a feed back which does not evaluate individual behaviors
OD intervention systems are based on
Specified goals of the client system
Are based on specific models, which consist of whole organization
Grid Organizational development activities
Are based on specific models, which consist of whole organization
Because managing people is the heart and essence of being a manager
Coaching and Counseling activities are
Are interventions where the consultant works with the members of the organization by directly interacting with them
Are interventions where the consultant works with the members of the organization by directly interacting with them

Multiple Choice Multiple Answer
Question
In order to use organizational development as critical management tool, the managers should :-
Correct Answer
Know what OD is , Use OD as the prescription for managing change , Know how to use various methods of OD.
Your Answer
Know what OD is , Use OD as the prescription for managing change , Know how to use various methods of OD.

Multiple Choice Multiple Answer
Question
Some of the important Deming's principles of effective management are :-
Correct Answer
Create consistency of purpose , Always try and adopt a new philosophy , Institute leadership
Your Answer
Be basically a rich person , Create consistency of purpose , Institute leadership

True/False
Question
Interventions are participatory efforts to cultural change.
Correct Answer
True
Your Answer
True

True/False
Question
Total quality management is a process and not just a programme.
Correct Answer
True
Your Answer
True

True/False
Question
Interventions are participatory efforts to cultural change.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Internal consultants have a distinct advantage over others, in :-
Correct Answer
Knowing organization's culture better than others , Knowing well the scale of technology being used in the organization , Understanding organizations' philosophy better than others
Your Answer
Knowing organization's culture better than others , Knowing well the scale of technology being used in the organization , Understanding organizations' philosophy better than others

Multiple Choice Single Answer
Question
The Grid OD system has been developed by psychologists :-
Correct Answer
Robert blake and Jane Moulton
Your Answer
Robert blake and Jane Moulton

Match The Following
Question
Correct Answer
Your Answer
People have their own
Independent perceptions, feelings and data
Independent perceptions, feelings and data
The positional power within groups can
Lock the opposing parties into an adversarial stance
Tend to reduce pressure and manipulating for dominance
Discussions based on objective criteria
Tend to reduce pressure and manipulating for dominance
Conviction, pleasures, and ideas
An intensive organizational development programme in the organisation,
Can significantly improve the trust supportive environment
Help to achieve balance of power within the opposing groups

True/False
Question
Total quality management is akin to total war.
Correct Answer
True
Your Answer
True

Select The Blank
Question
Interviews can give way to ________ Questions, for a detailed dialogue.
Correct Answer
Probing
Your Answer
Aspirations and wants

Multiple Choice Multiple Answer
Question
The refreezing stage of the model consists of :-
Correct Answer
Helping the client to integrate the new point of view , Helping total personality and self concept , Developing significant relationship
Your Answer
Helping total personality and self concept , Developing significant relationship

Select The Blank
Question
The organizational development is a ________ intended to change beliefs, attitude, and values of the organization.
Correct Answer
Complex educational strategy
Your Answer
Practical course of action

Select The Blank
Question
Diagnostic activities mainly are for________.
Correct Answer
Finding the facts of the case
Your Answer
Finding the facts of the case

True/False
Question
Two important aspects of Organizational Development are organizational functioning and organizational change.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
As a result of recent studies in OD, number of views are now being developed, One of the most important concept on which the OD is constructed is that, of :-
Correct Answer
A normative value for culture and change
Your Answer
A normative value for culture and change

Select The Blank
Question
As with any ________, OD has limitations and problems.
Correct Answer
Complex programme
Your Answer
Complex programme

Multiple Choice Multiple Answer
Question
Individual power base in the organization may consist of :-
Correct Answer
Knowledge , Support from others , Personality of the individual
Your Answer
Knowledge , Support from others , Personality of the individual

Multiple Choice Single Answer
Question
Survey feed back system consists of cyclical process, there number being :-
Correct Answer
Four cyclical processes
Your Answer
Four cyclical processes

Multiple Choice Single Answer
Question
Organization-wide interventions generally are :-
Correct Answer
Large scale change efforts which helps to increase effectiveness of the entire organization
Your Answer
Large scale change efforts which helps to increase effectiveness of the entire organization

Multiple Choice Multiple Answer
Question
Some of the major benefits of the OD interventions are :-
Correct Answer
Improved job satisfaction , Improved productivity , Improved team work
Your Answer
Improved job satisfaction , Improved productivity , Improved team work

True/False
Question
People need to be selected based on their own skills and the skills required to complete the job.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
The various types and categories of " Power" are :-
Correct Answer
Expert power , Reference power , Information power
Your Answer
Expert power , Reference power , Information power

Multiple Choice Multiple Answer
Question
The data collection on organisation is undertaken by the Consultant, by way of :-
Correct Answer
Interviews , Questionnaires , Personal observations
Your Answer
Interviews , Questionnaires , Personal observations

Select The Blank
Question
Self Managing ________ are powerful social intervention In a supportive organisation.
Correct Answer
Work teams
Your Answer
Groups

Select The Blank
Question
As with any ________ OD has limitations and problems.
Correct Answer
Complex programme
Your Answer
Situtation

True/False
Question
It is necessary to take up cross- functional and cross- departmental issues during OD sessions, so as to resolve all issues.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
" Transactional Factors" theory has been enunciated in the book - Organizational Development which is authored by :-
Correct Answer
Warner Burke
Your Answer
Warner Burke

Multiple Choice Multiple Answer
Question
If there are disagreement amongst the group, they should resolve by way of :-
Correct Answer
Disagreements are not suppressed by premature group action , The group seeks to resolve the disagreements rather than dominate the dissenter , The reasons for disagreements are carefully examined
Your Answer
Disagreements are not suppressed by premature group action , The group seeks to resolve the disagreements rather than dominate the dissenter , The reasons for disagreements are carefully examined

Multiple Choice Multiple Answer
Question
During a long seminar on the OD intervention, the general course of action on the first day would consist of, participants :-
Correct Answer
Analyzing the environmental demands and trends , Becoming aware of organization's inadequate response to external demands , Identify areas where company performed well and poorly as well
Your Answer
Meeting each other and knowing details about the competitors , Analyzing the environmental demands and trends , Becoming aware of organization's inadequate response to external demands

Multiple Choice Single Answer
Question
MBO programme generally consists of :-
Correct Answer
Six Stages
Your Answer
Six Stages

True/False
Question
Generally, significant amount of time and energy is spent in competition, misunderstanding.
Correct Answer
True
Your Answer
True

Select The Blank
Question
OD is a ________ in an organizational context.
Correct Answer
Planned change
Your Answer
Planned change

Multiple Choice Multiple Answer
Question
Some of the major benefits of the OD interventions are :-
Correct Answer
Improved job satisfaction , Improved productivity , Improved team work
Your Answer
Improved job satisfaction , Improved productivity , Improved team work

Multiple Choice Single Answer
Question
The organizational diagnosis means :-
Correct Answer
To identify strengths, weaknesses problem areas, and find out discrepancies, between vision and desired future and current situations
Your Answer
To identify strengths, weaknesses problem areas, and find out discrepancies, between vision and desired future and current situations

Multiple Choice Single Answer
Question
The team of authors, who called organizational development as, practical application of science of organization is :-
Correct Answer
Porras and Robertson
Your Answer
Fayle and Taylor

True/False
Question
OD interventions need not be action oriented.
Correct Answer
False
Your Answer
True

Select The Blank
Question
Mind your own business, which is to be ________ not content.
Correct Answer
Expert on process
Your Answer
Expert on process

Select The Blank
Question
OD process is based on ________ which begins with a known problem.
Correct Answer
Action research model
Your Answer
Action research model

Multiple Choice Single Answer
Question
In the present context there are complex and challenging situations and problems facing the organizations. However, the simplest and profound solution to solve the same is to treat :-
Correct Answer
People are the key
Your Answer
People are the key

Multiple Choice Single Answer
Question
It is proved, that, people can use, their capabilities and creativity if they are provided with :-
Correct Answer
Adequate opportunities and suitable work climate
Your Answer
Adequate opportunities and suitable work climate

Select The Blank
Question
Concern for people refers to ________ concern of others.
Correct Answer
Consideration of social and interpersonal
Your Answer
Consideration of social and interpersonal

Select The Blank
Question
Organizational Development ________ believes that, work teams are the building blocks of the organization.
Correct Answer
Fundamentally
Your Answer
Fundamentally

Multiple Choice Multiple Answer
Question
The total Quality Improvement model's phases include :-
Correct Answer
Planning , Education , Implementation
Your Answer
Planning , Education , Implementation

Multiple Choice Single Answer
Question
Cultural intervention concentrates on :-
Correct Answer
Traditions, precedents, and practices which form the fabric of the organization's culture
Your Answer
Traditions, precedents, and practices which form the fabric of the organization's culture

Multiple Choice Single Answer
Question
Reputation analysis is based on the idea, that :-
Correct Answer
Powerful people are known to others
Your Answer
Powerful people are known to others

Multiple Choice Single Answer
Question
Cultural intervention concentrates on :-
Correct Answer
Traditions, precedents, and practices which form the fabric of the organization's culture
Your Answer
Traditions, precedents, and practices which form the fabric of the organization's culture

True/False
Question
The aspect of reward, deals with the incentives organization provides to it's employees and how they feel about it.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
The approach generally that should be taken by the Organisational development team is :-
Correct Answer
People as the resources
Your Answer
People as the resources

Multiple Choice Multiple Answer
Question
In the past, some of the OD interventions have benefited supervisors, and managers in the area of :-
Correct Answer
Improved listening skills , Improvement in ability to handle conflicts , Increased ability to accept changes
Your Answer
Improvement in ability to handle conflicts , Increased ability to accept changes

Match The Following
Question
Correct Answer
Your Answer
The change agents are required to play
Many roles
Many roles
There are many
Definitions and connotations associated with TQM
Definitions and connotations associated with TQM
An OD practitioner can
Integrate research with theory and practice
Integrate research with theory and practice
In the follow-up process, one must,
Use information to correct negative steps
Use information to correct negative steps

Multiple Choice Multiple Answer
Question
The organization-wide interventions often require managers to reconsider, how they can achieve, various issues like :-
Correct Answer
Basic objectives , Conduct of basic functions , Stream line procedures
Your Answer
Basic objectives , Create teams to accomplish them , Stream line procedures

Multiple Choice Single Answer
Question
OD interventions help in :-
Correct Answer
Increases ability as collaborative problem solving increase positive face of power in the organization
Your Answer
Increases ability as collaborative problem solving increase positive face of power in the organization

Multiple Choice Single Answer
Question
While describing the individual roles, the " role " is called as :-
Correct Answer
Focal Role
Your Answer
Individual Role

Select The Blank
Question
The ________ should be seen as being important to other people's lives.
Correct Answer
Outcome of the task
Your Answer
Decision of the management

Select The Blank
Question
Much of the work that gets done in ________ is not because of the individual alone.
Correct Answer
An organization
Your Answer
A group

Multiple Choice Multiple Answer
Question
The essence of large scale systems change programme is :-
Correct Answer
Majority of participants agree on the nature of actions to be taken and the net desired results to be achieved , To stage event in front of large number of members of the organisation , Majority of the participants, understand the situation
Your Answer
To stage event in front of large number of members of the organisation , Majority of the participants, understand the situation , Majority of participants agree on the nature of actions to be taken and the net desired results to be achieved

Select The Blank
Question
Once the ________ is planned, it is implemented.
Correct Answer
Intervention
Your Answer
Action

Multiple Choice Multiple Answer
Question
The organizational level analysis could include information on :-
Correct Answer
Organizational structure , Existing of major systems in the organization , Distribution of resources within the organization
Your Answer
Organizational structure , Existing of major systems in the organization , Distribution of resources within the organization

True/False
Question
From an OD perspective, helping managers to move to 9,9 management style represent critical component of organizational change process.
Correct Answer
True
Your Answer
True

True/False
Question
For recognizing the group efforts, rewards are not necessary.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
In the course of study of OD projects, the consultant, looks for :-
Correct Answer
Causality- a casual relationship between inputs/ processes and out puts
Your Answer
Causality- a casual relationship between inputs/ processes and out puts

Select The Blank
Question
The ________ theory has been emphasized in OD.
Correct Answer
Open system
Your Answer
Open system

Multiple Choice Multiple Answer
Question
For changing the strategies for more effective use of HR resources, it may involve :-
Correct Answer
Training employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices
Your Answer
Training employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices

Multiple Choice Multiple Answer
Question
Organizational Development interventions to reduce group conflicts are critical because :-
Correct Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization
Your Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization

True/False
Question
Problem solving teams are formed to clearly investigate the existing problem.
Correct Answer
True
Your Answer
True

Select The Blank
Question
Marvin's Six Box Model, was ________ from his experience in consulting in different organizations.
Correct Answer
Developed
Your Answer
Developed

Multiple Choice Single Answer
Question
During the course of the Organisational Development projects, the internal OD specialists should :-
Correct Answer
Become increasingly professionalized and be responsible for their own development
Your Answer
Advise the consultant

True/False
Question
Organisational development efforts can be time consuming, expensive and may have delayed pay off periods.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Demonstrated competence is the most important source of :-
Correct Answer
Power , Acceptability , Ability to gain organizational support
Your Answer
Power , Acceptability , Ability to gain organizational support

Multiple Choice Multiple Answer
Question
The OD consultant can build trust and commitment by way of :-
Correct Answer
By announcing confidentiality of the responses , Bringing openness amongst the members , By inculcating candour amongst the members and the consultant
Your Answer
Bringing openness amongst the members , By inculcating candour amongst the members and the consultant , By announcing confidentiality of the responses

Multiple Choice Multiple Answer
Question
In the Appreciation and Concerns Exercises, the Facilitator may make suggestions along with allotment of assignments, such as :-
Correct Answer
Each individual be the judge of what concerns he wants to raise at any time , Each individual to decide on the effect on relationship due to the concerns raised , Each person to decide about the contribution he could make in improving
Your Answer
It is not always necessary to implement the suggestions given by any one , Each individual be the judge of what concerns he wants to raise at any time , Each person to decide about the contribution he could make in improving

Multiple Choice Single Answer
Question
MBO in short stand for :-
Correct Answer
Management by objectives
Your Answer
Management by objectives

Select The Blank
Question
For bringing in any change ________ in this efforts.
Correct Answer
Teams play a vital role
Your Answer
Individuals play a vital role

Select The Blank
Question
In an organization there should be a ________ to be taken on business decisions.
Correct Answer
Team approach
Your Answer
Team approach

Select The Blank
Question
One of the major obstacle to ________ is the amount of dysfunctional energy spent in inappropriate competition.
Correct Answer
Effective organisation
Your Answer
Organisational efficiency

True/False
Question
Socio Technical system is not participative and does not involve all the stake holders of the organisation.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
The number of different management approaches for changing entire system are thought to be :-
Correct Answer
Five in numbers
Your Answer
Six in numbers

True/False
Question
As a consequence to the OD Seminar, it is useful to devote time for follow up actions to be taken as part of the seminar.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
The primary advantage of OD is :-
Correct Answer
It tries to deal with change in a whole organization
Your Answer
It tries to deal with change in a whole organization

True/False
Question
Systems theory is the second foundation of Organizational Development.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
The team building interventions are directed towards main areas of :-
Correct Answer
Diagnosis , Team and organizational processes , Team Relationships
Your Answer
Diagnosis , Team and organizational processes , Team Relationships

Select The Blank
Question
At the heart of OD lies, ________ with an intact work team.
Correct Answer
Team building and intervention
Your Answer
Team conflict and conversation

Multiple Choice Single Answer
Question
The initial interest of the managers for the Organisational Development efforts is introduced, through, personal attendance at:-
Correct Answer
T Group laboratory
Your Answer
T Group laboratory

Select The Blank
Question
The basic objective of an effective QWL programme is ________ for the organisation.
Correct Answer
Improve working conditions
Your Answer
Improve working conditions

Multiple Choice Multiple Answer
Question
Most of the Organizational Development activities are based on a basic model, i.e.:-
Correct Answer
Data based , Problem solving , Scientific method of enquiry
Your Answer
Interviews , Data based , Scientific method of enquiry

True/False
Question
Change agents need not have any special skills to deal with human aspects.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
OD was founded on the belief that using behavioral science methods to increase collaborative problem solving would increase :-
Correct Answer
Organizational effectiveness
Your Answer
Organizational effectiveness

Select The Blank
Question
Always try and reduce ________ upon consultant.
Correct Answer
Dependency
Your Answer
Dependency

Multiple Choice Multiple Answer
Question
Some of the changes in the performance due to OD, were seen in the areas of :-
Correct Answer
Improved quality level of the products , Improved quality level of the services , Increase in profit levels
Your Answer
Improved quality level of the products , Improved quality level of the services , Increase in profit levels

Match The Following
Question
Correct Answer
Your Answer
OD practitioner should
Learn as much as possible about the behavior of power holders
Concepts and techniques to improve organizational effectiveness
Cultivating and nurturing relationship with key power figures
Will ensure timely information and a source of support
Learn as much as possible about the behavior of power holders
Interview is a process of
Two way communication
Two way communication
During and after the OD intervention
The data is collected again to determine the effectiveness of the intervention
The data is collected again to determine the effectiveness of the intervention

Multiple Choice Single Answer
Question
Very often the performance of the individual in the group is affected due to :-
Correct Answer
Due to lack of clarity of the roles and what it demands from the role incumbents
Your Answer
Due to lack of clarity of the roles and what it demands from the role incumbents

Multiple Choice Single Answer
Question
Quality Circles to be successful, essentially need,
Correct Answer
Involvement of the management support
Your Answer
Involvement of the management support

True/False
Question
Organizational development has no problems and limitations.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
During the course of the Organizational Development projects, the internal OD specialists should :-
Correct Answer
Become increasingly professionalized and be responsible for their own development
Your Answer
Become increasingly professionalized and be responsible for their own development

Multiple Choice Single Answer
Question
The probability of success of an external or internal consultant in OD intervention depends on :-
Correct Answer
His/her accurate assessment of his/her own power
Your Answer
His/her accurate assessment of his/her own power

Match The Following
Question
Correct Answer
Your Answer
In counseling it is better to stick to
Give a feed back which does not evaluate individual behaviors
Give a feed back which does not evaluate individual behaviors
OD intervention systems are based on
Specified goals of the client system
Specified goals of the client system
Grid Organizational development activities
Are based on specific models, which consist of whole organization
Are based on specific models, which consist of whole organization
Coaching and Counseling activities are
Are interventions where the consultant works with the members of the organization by directly interacting with them
Are interventions where the consultant works with the members of the organization by directly interacting with them

Multiple Choice Single Answer
Question
Very often the performance of the individual in the group is affected due to :-
Correct Answer
Due to lack of clarity of the roles and what it demands from the role incumbents
Your Answer
Due to lack of clarity of the roles and what it demands from the role incumbents

Multiple Choice Multiple Answer
Question
The data based activity is important, as it :-
Correct Answer
It is based on valid information , It is based on current existing problems , It is based on the presumption, that, there are always, possibilities of improvement
Your Answer
It is based on valid information , It is based on current existing problems , It is based on the presumption, that, there are always, possibilities of improvement

Multiple Choice Multiple Answer
Question
The essence of large scale systems change programme is :-
Correct Answer
To stage event in front of large number of members of the organisation , Majority of the participants, understand the situation , Majority of participants agree on the nature of actions to be taken and the net desired results to be achieved
Your Answer
To stage event in front of large number of members of the organisation , Majority of the participants, understand the situation , Majority of participants agree on the nature of actions to be taken and the net desired results to be achieved

Multiple Choice Multiple Answer
Question
Various types of behaviors observed under, responsibility charting are :-
Correct Answer
Responsibility , Support , Inform
Your Answer
Responsibility , Support , Inform

Multiple Choice Single Answer
Question
OD was founded on the belief that using behavioral science methods to increase collaborative problem solving would increase :-
Correct Answer
Organizational effectiveness
Your Answer
Organizational effectiveness

Multiple Choice Single Answer
Question
The Force Field Analysis is used for :-
Correct Answer
To understand problematic situation and plan corrective action
Your Answer
To understand problematic situation and plan corrective action

Multiple Choice Single Answer
Question
OD process is based on the action research model, which begins with :-
Correct Answer
Identifying need for change
Your Answer
Identifying need for change

Multiple Choice Multiple Answer
Question
Some of the indications of requirement of organisational development efforts are :-
Correct Answer
Reduced customer satisfaction , Lack of co-operation between people , Rapidly increasing costs
Your Answer
Reduced customer satisfaction , Lack of co-operation between people , Rapidly increasing costs

Select The Blank
Question
Hiring external consultants for short term may be ________.
Correct Answer
More economical
Your Answer
More economical

Select The Blank
Question
The organizational development is a ________ intended to change beliefs, attitude, and values of the organization.
Correct Answer
Complex educational strategy
Your Answer
Complex educational strategy

Multiple Choice Single Answer
Question
Quality Circles to be successful, essentially need,
Correct Answer
Involvement of the management support
Your Answer
Involvement of the management support

Multiple Choice Multiple Answer
Question
The total quality management includes :-
Correct Answer
Improved product quality , Improvement in peoples approach , Improved process quality
Your Answer
Improved product quality , Improvement in peoples approach , Improved process quality

True/False
Question
Total quality management is a process and not just a programme.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Individual power base in the organization may consist of :-
Correct Answer
Knowledge , Support from others , Personality of the individual
Your Answer
Knowledge , Support from others , Personality of the individual

Select The Blank
Question
Marvin's Six Box Model, was ________ from his experience in consulting in different organizations.
Correct Answer
Developed
Your Answer
Developed

Select The Blank
Question
Change agents are ________ for implementing change in the organization.
Correct Answer
People with responsibility
Your Answer
People with responsibility

Multiple Choice Multiple Answer
Question
If there are disagreement amongst the group, they should resolve by way of :-
Correct Answer
Disagreements are not suppressed by premature group action , The group seeks to resolve the disagreements rather than dominate the dissenter , The reasons for disagreements are carefully examined
Your Answer
Disagreements are not suppressed by premature group action , The group seeks to resolve the disagreements rather than dominate the dissenter , The reasons for disagreements are carefully examined

Multiple Choice Single Answer
Question
OD interventions help in :-
Correct Answer
Increases ability as collaborative problem solving increase positive face of power in the organization
Your Answer
Increases ability as collaborative problem solving increase positive face of power in the organization

Multiple Choice Single Answer
Question
Survey feed back as an organization wide intervention has been developed by :-
Correct Answer
Mann and associates
Your Answer
David Noor and associates

Match The Following
Question
Correct Answer
Your Answer
Manpower management is the most crucial job
Because managing people is the heart and essence of being a manager
Because managing people is the heart and essence of being a manager
Organisational development is a powerful set of
Concepts and techniques to improve organisational effectiveness
Concepts and techniques to improve organisational effectiveness
Organisational development has it's genesis,
In the behavioral science
In the behavioral science
It is only the people in the organisation who could,
Offer strategic advantage to the organization
Offer strategic advantage to the organization

True/False
Question
A number of techniques and exercises can be made use of to facilitate team performance.
Correct Answer
True
Your Answer
True

True/False
Question
Total Quality Management focuses on trying to meet or exceed customer satisfaction.
Correct Answer
True
Your Answer
True

True/False
Question
From an OD perspective, helping managers to move to 9,9 management style represent critical component of organizational change process.
Correct Answer
True
Your Answer
True

Select The Blank
Question
Self Managing ________ are powerful social intervention In a supportive organisation.
Correct Answer
Work teams
Your Answer
Work teams

Multiple Choice Single Answer
Question
People in the organization should be treated as :-
Correct Answer
Important resource
Your Answer
Important resource

Multiple Choice Multiple Answer
Question
The unfreezing stage of the Changed process, consists of :-
Correct Answer
Provision of psychological safety , Creation of guilt or anxiety , Disconfirmation or lack of confirmation
Your Answer
Provision of psychological safety , Creation of guilt or anxiety , Disconfirmation or lack of confirmation

Multiple Choice Single Answer
Question
The OD intervention activities are clubbed into " Families" of intervention. The Number of these families basically are grouped into :-
Correct Answer
14 Major Families
Your Answer
10 Major Families

True/False
Question
Most people always take criticism well in a constructive way.
Correct Answer
False
Your Answer
False

True/False
Question
Internal change agents are people within the organization.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
The various levels at which the OD Diagnosis could be undertaken, are :-
Correct Answer
Group analysis that examines data on group level , Organization wide analysis , Individual wise analysis of data
Your Answer
Group analysis that examines data on group level , Organization wide analysis , Individual wise analysis of data

Multiple Choice Single Answer
Question
Cultural intervention concentrates on :-
Correct Answer
Traditions, precedents, and practices which form the fabric of the organization's culture
Your Answer
Traditions, precedents, and practices which form the fabric of the organization's culture

Select The Blank
Question
Hiring external consultant for a ________ may be economical.
Correct Answer
A short term
Your Answer
A short term

Select The Blank
Question
The organizational development is the process of________ how to solve the problems.
Correct Answer
Teaching people
Your Answer
Teaching people

Multiple Choice Multiple Answer
Question
For changing the strategies for more effective use of HR resources, it may involve :-
Correct Answer
Training employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices
Your Answer
Training employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices

True/False
Question
There are certain laid down rules to manage people.
Correct Answer
False
Your Answer
False

Select The Blank
Question
Concern for people refers to ________ concern of others.
Correct Answer
Consideration of social and interpersonal
Your Answer
Consideration of social and interpersonal

True/False
Question
As a consequence to the OD Seminar, it is useful to devote time for follow up actions to be taken as part of the seminar.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
The organizational level analysis could include information on :-
Correct Answer
Organizational structure , Existing of major systems in the organization , Distribution of resources within the organization
Your Answer
Organizational structure , Existing of major systems in the organization , Distribution of resources within the organization

Select The Blank
Question
OD process is based on ________ which begins with a known problem.
Correct Answer
Action research model
Your Answer
Action research model

Select The Blank
Question
People are responsive, ________, so there is no single rule to manage them.
Correct Answer
And think and act
Your Answer
And need not think alike

Select The Blank
Question
As with any ________ OD has limitations and problems.
Correct Answer
Complex programme
Your Answer
Complex programme

Multiple Choice Multiple Answer
Question
Internal consultants have a distinct advantage over others, in :-
Correct Answer
Knowing organization's culture better than others , Knowing well the scale of technology being used in the organization , Understanding organizations' philosophy better than others
Your Answer
Knowing organization's culture better than others , Knowing well the scale of technology being used in the organization , Understanding organizations' philosophy better than others

True/False
Question
Problem solving teams are formed to clearly investigate the existing problem.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
In the Interdependency Interview, in order to get valid answers, the main Questions to be asked, relate to :-
Correct Answer
What are the most important interdependencies between two jobs/ units/ departments , What are the smoothnesses observed as at present during two jobs, , What are the present or potential snags between these jobs, or departments
Your Answer
What are the most important interdependencies between two jobs/ units/ departments , What are the smoothnesses observed as at present during two jobs, , What are the present or potential snags between these jobs, or departments

Select The Blank
Question
Defensiveness is another ________ to a climate of trust.
Correct Answer
Barrier
Your Answer
Barrier

Multiple Choice Single Answer
Question
OD interventions in the organizations help to :-
Correct Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.
Your Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.

Multiple Choice Multiple Answer
Question
During a long seminar on the OD intervention, the general course of action on the first day would consist of, participants :-
Correct Answer
Analyzing the environmental demands and trends , Becoming aware of organization's inadequate response to external demands , Identify areas where company performed well and poorly as well
Your Answer
Analyzing the environmental demands and trends , Becoming aware of organization's inadequate response to external demands , Identify areas where company performed well and poorly as well

Select The Blank
Question
At the heart of OD lies, ________ with an intact work team.
Correct Answer
Team building and intervention
Your Answer
Team building and intervention

Multiple Choice Multiple Answer
Question
Various types of tactics used by managers to accomplish their goals, are known as :-
Correct Answer
Use of social networks , Playing it straight , Going around the formal system
Your Answer
Use of social networks , Playing it straight , Going around the formal system

True/False
Question
All teams should have right mix of skills, to be effective.
Correct Answer
True
Your Answer
True

Select The Blank
Question
OD ________ believes that, work teams are the building blocks of the organization.
Correct Answer
Fundamentally
Your Answer
Fundamentally

Multiple Choice Single Answer
Question
The major advantage of Role Analysis Technique intervention is :-
Correct Answer
It is non-threatening with high pay-offs
Your Answer
It has high acceptability

Select The Blank
Question
The organisational development exercise in an entity results in ________ competition between independent units.
Correct Answer
High collaboration and low
Your Answer
High collaboration and low

Multiple Choice Multiple Answer
Question
The various research Questions for the analysis could be :-
Correct Answer
What is the degree of dependence between various operating teams, departments , What is the degree of understanding by the members about the vision, mission of the organization by all the persons working there , What are the norms, attitudes and motivation of the members
Your Answer
What is the degree of dependence between various operating teams, departments , What is the degree of understanding by the members about the vision, mission of the organization by all the persons working there , What are the norms, attitudes and motivation of the members

Select The Blank
Question
Always try and reduce ________ upon consultant.
Correct Answer
Dependency
Your Answer
Cost

Multiple Choice Multiple Answer
Question
Organizational Development interventions to reduce group conflicts are critical because :-
Correct Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization
Your Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization

Multiple Choice Single Answer
Question
The team of authors, who called organizational development as, practical application of science of organization is :-
Correct Answer
Porras and Robertson
Your Answer
Tallon and Robertson

Multiple Choice Single Answer
Question
The initial interest of the managers for the Organizational Development efforts is introduced, through, personal attendance at :-
Correct Answer
T Group laboratory
Your Answer
A Group laboratory

Match The Following
Question
Correct Answer
Your Answer
Quality Circles provide effective opportunity for
Challenge and recognition of individual talents
Challenge and recognition of individual talents
Out of the many essential elements of QWL,
Job security has become the most discussed issue in the recent years
Job security has become the most discussed issue in the recent years
In good organisations people are generally given opportunity,
To be recognized by their colleagues, supervisors, and subordinates
To be recognized by their colleagues, supervisors, and subordinates
It is only the people in the organisation who could,
Offer strategic advantage to the organisation
Change organisation's culture

Multiple Choice Multiple Answer
Question
The organizational development encourages, collaboration, between :-
Correct Answer
Leaders and members , Members and members , Culture and processes
Your Answer
Leaders and members , Members and members , Culture and processes

True/False
Question
The organizational development efforts should involve total system.
Correct Answer
True
Your Answer
True

True/False
Question
Two important aspects of Organizational Development are organizational functioning and organizational change.
Correct Answer
True
Your Answer
True

Select The Blank
Question
Mind your own business, which is to be ________ not content.
Correct Answer
Expert on process
Your Answer
Consultant to the organization and

Multiple Choice Multiple Answer
Question
If there are disagreement amongst the group, they should resolve by way of :-
Correct Answer
Disagreements are not suppressed by premature group action , The group seeks to resolve the disagreements rather than dominate the dissenter , The reasons for disagreements are carefully examined
Your Answer
Disagreements are not suppressed by premature group action , The group seeks to resolve the disagreements rather than dominate the dissenter , The reasons for disagreements are carefully examined

True/False
Question
Socio Technical system is not participative and does not involve all the stake holders of the organisation.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
The data collection on organisation is undertaken by the Consultant, by way of :-
Correct Answer
Personal observations , Interviews , Questionnaires
Your Answer
Interviews , Questionnaires , Personal observations

Select The Blank
Question
The basic objective of an effective QWL programme is ________ for the organisation.
Correct Answer
Improve working conditions
Your Answer
Improve working conditions

Select The Blank
Question
The organisational development can ________ of stable and temporary systems.
Correct Answer
Optimise the effectiveness
Your Answer
Optimise the effectiveness

Multiple Choice Multiple Answer
Question
In the team building interventions, the important things are :-
Correct Answer
To get the right people together , To get a large block of uninterrupted time , To work on high priority problems , as a initial measure,
Your Answer
To get the right people together , To work on high priority problems , as a initial measure, , Try to get quick fix solution to the problems

Multiple Choice Single Answer
Question
The primary advantage of OD is :-
Correct Answer
It tries to deal with change in a whole organization
Your Answer
It tries to deal with change in a whole organization

True/False
Question
Every system does not have boundary that separates it from the environment.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
The number of major guidelines laid down for Responsibility tasking interventions are :-
Correct Answer
Five in number
Your Answer
Five in number

Multiple Choice Multiple Answer
Question
In the Appreciation and Concerns Exercises, the Facilitator may make suggestions along with allotment of assignments, such as :-
Correct Answer
Each individual be the judge of what concerns he wants to raise at any time , Each individual to decide on the effect on relationship due to the concerns raised , Each person to decide about the contribution he could make in improving
Your Answer
Each individual be the judge of what concerns he wants to raise at any time , Each individual to decide on the effect on relationship due to the concerns raised , Each person to decide about the contribution he could make in improving

True/False
Question
The aspect of reward, deals with the incentives organization provides to it's employees and how they feel about it.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Rewards deal with :-
Correct Answer
Indicates incentive the organisation provides to people who perform
Your Answer
Indicates incentive the organisation provides to people who perform

True/False
Question
Change agents need not have any special skills to deal with human aspects.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
The data collection on organisation is undertaken by the Consultant, by way of :-
Correct Answer
Interviews , Questionnaires , Personal observations
Your Answer
Interviews , Questionnaires , Personal observations

Multiple Choice Single Answer
Question
Interdependency Intervention is useful if :-
Correct Answer
If the team members feel the need to improve co-operation amongst themselves
Your Answer
If the team members feel the need to improve co-operation amongst themselves

True/False
Question
When the influential individuals are opposed to the change efforts, the work of the consultant gets complicated.
Correct Answer
True
Your Answer
True

True/False
Question
Total quality management is akin to total war.
Correct Answer
True
Your Answer
False

Multiple Choice Single Answer
Question
In the present context there are complex and challenging situations and problems facing the organizations. However, the simplest and profound solution to solve the same is to treat :-
Correct Answer
People are the key
Your Answer
Organizational processes is the key

Select The Blank
Question
The relevant communication ________ so it will be necessary to provide training.
Correct Answer
Skills must be acquired
Your Answer
Areas must be understood

Select The Blank
Question
Able people must ________ on the basis of relevant skills.
Correct Answer
Be selected
Your Answer
Be rewarded

Match The Following
Question
Correct Answer
Your Answer
Organization wide interventions are large scale change efforts
That increase the effectiveness of the entire organization.
Relatively wider and addresses critical organization wide issues
OD process works with teams and work groups,
Because, it believes that Teams build organisations
That increase the effectiveness of the entire organization.
To ensure effective feedback, OD consultant,
Needs to train managers to create congenial work atmosphere
Needs to train managers to create congenial work atmosphere
The focus of organization wide interventions is
Relatively wider and addresses critical organization wide issues
Through a mix of the influence of social value system, organizational beliefs, and attitudes

True/False
Question
Systems theory is the second foundation of OD.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
MBO programme generally consists of :-
Correct Answer
Six Stages
Your Answer
Five Stages

Multiple Choice Single Answer
Question
OD intervention seminars being conducted in the organizations help to :-
Correct Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.
Your Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.

Multiple Choice Single Answer
Question
Relationship Intervention focuses on :-
Correct Answer
Inter-personal relationship especially where there are strong relationship feelings
Your Answer
Inter-personal relationship especially where there are strong relationship feelings

Multiple Choice Multiple Answer
Question
The role of OD practitioner and that of consultant is that of :-
Correct Answer
Facilitator , Catalyst , Problem solver
Your Answer
Facilitator , Catalyst , Problem solver

Select The Blank
Question
In all cases of success the group effort must be ________.
Correct Answer
Rewarded
Your Answer
Rewarded

Select The Blank
Question
The Grid OD proposes ________ of leader behavior which are important for understanding managerial effectiveness.
Correct Answer
Consultant and client
Your Answer
Fundamental dimension

Multiple Choice Single Answer
Question
OD can also be called as a process :-
Correct Answer
For teaching people how to solve the problem
Your Answer
For teaching people how to solve the problem

Select The Blank
Question
During and after the ________ of intervention, the data is gathered.
Correct Answer
Implementation
Your Answer
Detail analysis

Select The Blank
Question
OD ________ believes that, work teams are the building blocks of the organization.
Correct Answer
Fundamentally
Your Answer
Fundamentally

Multiple Choice Single Answer
Question
Organization-wide interventions generally are :-
Correct Answer
Large scale change efforts which helps to increase effectiveness of the entire organization
Your Answer
Large scale change efforts which helps to increase effectiveness of the entire organization

Multiple Choice Multiple Answer
Question
Some of the major benefits of the OD interventions are :-
Correct Answer
Improved job satisfaction , Improved productivity , Improved team work
Your Answer
Improved job satisfaction , Improved productivity , Improved team work

Multiple Choice Multiple Answer
Question
While planning and implementing OD, certain basic things need to be considered, these are :-
Correct Answer
It should fit into overall game plan , Effective structuring of activities to promote learning and change , Choosing and sequencing various activities.
Your Answer
It should fit into overall game plan , Effective structuring of activities to promote learning and change , Choosing and sequencing various activities.

Multiple Choice Multiple Answer
Question
When the strategies to change the use of HR resources, has to be done, it may involve :-
Correct Answer
Training employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices
Your Answer
Training employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices

True/False
Question
OD interventions need not be action oriented.
Correct Answer
False
Your Answer
False

Select The Blank
Question
As with any ________, OD has limitations and problems.
Correct Answer
Complex programme
Your Answer
Complex programme

Multiple Choice Multiple Answer
Question
Some of the most important qualities of successful change agents are :-
Correct Answer
Interpersonal communication skills , Ability to support others , Power of empathy
Your Answer
Interpersonal communication skills , Ability to support others , Power of empathy

Multiple Choice Multiple Answer
Question
Most of the Organizational Development activities are based on a basic model, i.e.:-
Correct Answer
Data based , Problem solving , Scientific method of enquiry
Your Answer
Interviews , Data based , Problem solving

Multiple Choice Single Answer
Question
Although each organization has it's own unique set of challenges, which has proved to be an effective tool which promotes increased job satisfaction :-
Correct Answer
Survey feed back tool
Your Answer
Management development tool

True/False
Question
From an OD perspective, helping managers to move to 9,9 management style represent critical component of organizational change process.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Socio- Technical systems projects tend to feature :-
Correct Answer
Formation of autonomous work groups , Grouping of core tasks , Training of group members in multiple skills
Your Answer
Training of group members in multiple skills , Developing leadership skills , Grouping of core tasks

True/False
Question
It is necessary to take up cross-functional and cross-departmental issues during OD sessions, so as to resolve all issues.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
During the OD intervention for the system change, the seminar is conducted by the consultant, generally the method followed is, to :-
Correct Answer
Have the participants generate a 'derived future' for the company , Obtain a greater participation in one room at the same time , Conduct a business case analysis from the actual company records
Your Answer
Obtain a greater participation in one room at the same time , Have the participants generate a 'derived future' for the company

Select The Blank
Question
In all cases of success the group effort must be ________.
Correct Answer
Rewarded
Your Answer
Rewarded

Match The Following
Question
Correct Answer
Your Answer
In the initial stages of survey feed back,
The OD consultant works with the management very closely.
The OD consultant works with the management very closely.
When a wrong consultant is hired,
OD programmes often fail to get started
OD programmes often fail to get started
Defensiveness is another barrier,
To a climate of trust
To a climate of trust
Communication is the central element in building a trusting relationship, between
The OD consultant and organizational members
The OD consultant and organizational members

Multiple Choice Single Answer
Question
" Transactional Factors" theory has been enunciated in the book - Organizational Development which is authored by :-
Correct Answer
Warner Burke
Your Answer
Davis and Thompson

True/False
Question
Effective work systems should jointly optimise the relationship between their social and technical parts.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
In the past, some of the OD interventions have benefited supervisors, and managers in the area of :-
Correct Answer
Improved listening skills , Improvement in ability to handle conflicts , Increased ability to accept changes
Your Answer
Improved listening skills , Improvement in ability to handle conflicts , Increased ability to accept changes

Multiple Choice Single Answer
Question
When people are dependent on others for access for information and resources to do their jobs, they are :-
Correct Answer
Weak in position
Your Answer
Weak in position

Select The Blank
Question
OD is a ________ in an organizational context.
Correct Answer
Planned change
Your Answer
Planned change

Multiple Choice Single Answer
Question
The Role Analysis Technique model is designed to clarify :-
Correct Answer
Role expectations and obligations of team members to improve team effectiveness
Your Answer
Role expectations and obligations of team members to improve team effectiveness

Multiple Choice Multiple Answer
Question
When a consultant was called upon, for OD intervention, he proceeded with various steps, as, to :-
Correct Answer
Discuss issues with the management , Enlist the problems being faced by the organisation , Develop a proposed programme of action
Your Answer
Discuss issues with the management , Enlist the problems being faced by the organisation , Develop a proposed programme of action

Multiple Choice Single Answer
Question
OD intervention seminars being conducted in the organizations help to :-
Correct Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.
Your Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.

Multiple Choice Multiple Answer
Question
Demonstrated competence is the most important source of :-
Correct Answer
Power , Acceptability , Ability to gain organizational support
Your Answer
Making use of maximum production capacities , Power , Ability to gain organizational support

Multiple Choice Multiple Answer
Question
The organization-wide interventions often require managers to reconsider, how they can achieve, various issues like :-
Correct Answer
Basic objectives , Conduct of basic functions , Stream line procedures
Your Answer
Basic objectives , Conduct of basic functions , Stream line procedures

Select The Blank
Question
External consultants________ spend all their time with one organization.
Correct Answer
Rarely
Your Answer
Do not

Select The Blank
Question
Management should ________ at the right depth.
Correct Answer
Intervene
Your Answer
Interfere

True/False
Question
Systems theory is the second foundation of OD
Correct Answer
True
Your Answer
True

True/False
Question
The two person conflict model has been devised, by Fishe Uri.
Correct Answer
False
Your Answer
True

True/False
Question
The organizational development need not help to increase organizational effectiveness and it's health.
Correct Answer
False
Your Answer
False

Select The Blank
Question
OD process is based on ________ which begins with a known problem.
Correct Answer
Action research model
Your Answer
Action research model

Match The Following
Question
Correct Answer
Your Answer
Hiring external consultants,
For short term may be more economical
For short term may be more economical
The diagnosis process examines the extent
To which the work environment is amenable
To which the work environment is amenable
Change agents could be
Consultants hired by the organizations
Consultants hired by the organizations
Whenever a person is a part of group,
He is likely to develop friendships and rivalries
He is likely to develop friendships and rivalries

Multiple Choice Single Answer
Question
Democratic values as enunciated in the Organizational Development intervention, means :-
Correct Answer
It is the assertion of the sanctity of the individual and right of the people to be free from arbitrary misuse of power
Your Answer
It is the assertion of the sanctity of the individual and right of the people to be free from arbitrary misuse of power

Multiple Choice Single Answer
Question
An important aspect of selecting a change agent is :-
Correct Answer
A person who has skills to address human aspects
Your Answer
A person who has skills to address human aspects

Select The Blank
Question
The dysfunctional energy spent in inappropriate competition ________ ineffective organization.
Correct Answer
Results in
Your Answer
Results in

True/False
Question
The OD programme is not necessarily based on action research model.
Correct Answer
False
Your Answer
True

Select The Blank
Question
The ________ theory has been emphasized in OD.
Correct Answer
Open system
Your Answer
Social system

Multiple Choice Single Answer
Question
As a result of OD intervention, the result obtained is a :-
Correct Answer
Win-win situation
Your Answer
Win-win situation

Multiple Choice Single Answer
Question
The number of different management approaches for changing entire system are thought to be :-
Correct Answer
Five in numbers
Your Answer
Six in numbers

True/False
Question
Systems theory is the second foundation of Organizational Development.
Correct Answer
True
Your Answer
False

True/False
Question
A number of techniques and exercises can be made use of to facilitate team performance.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
The total quality management includes:-
Correct Answer
Improved product quality , Improvement in peoples approach , Improved process quality
Your Answer
Improved product quality , Improvement in peoples approach , Improved process quality

Multiple Choice Single Answer
Question
In the course of study of OD projects, the consultant, looks for :-
Correct Answer
Causality- a casual relationship between inputs/ processes and out puts
Your Answer
Causality- a casual relationship between inputs/ processes and out puts

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Tuesday, July 27, 2010

Organizational Development