Performance and Potential Management

Multiple Choice Multiple Answer
Question
Stages in performance improvement are:-
Correct Answer
Behaving differently , Thinking differently , Feeling differently
Your Answer
Thinking differently , Feeling differently , Behaving differently

True/False
Question
While drawing organization charts, care should be taken to see that no important function is omitted from its structure.
Correct Answer
True
Your Answer
True

Match The Following
Question
Correct Answer
Your Answer
Businesses from Japan and S.Korea have proved that
We can learn from the failures of others
We can learn from the failures of others
There is a shift in demand
Upward as well as downward
Upward as well as downward
Advantages of goal setting are
Better managing, elicits commitment, develop effective controls
Better managing, elicits commitment, develop effective controls
One guideline for achieving excellence
Identify your weaknesses first
Identify your weaknesses first

Select The Blank
Question
KAIZEN is a ________ technique
Correct Answer
Japanese
Your Answer
Japanese

Multiple Choice Multiple Answer
Question
Performance review can be :-
Correct Answer
Annual , Continuous , Periodic
Your Answer
Annual , Continuous , Periodic

Multiple Choice Single Answer
Question
Training is essential, but there is:-
Correct Answer
No substitute for experience
Your Answer
No substitute for experience

Multiple Choice Single Answer
Question
Goal Setting is a :-
Correct Answer
Prominent activity
Your Answer
Preliminary activity

Multiple Choice Multiple Answer
Question
When delivering feedback items, the HR manager should keep in mind are :-
Correct Answer
Empathy , Sensitivity , Self-awareness
Your Answer
Empathy , Sensitivity , Self-awareness

Multiple Choice Multiple Answer
Question
Some famous value-driven corporate leaders who serve as role models are :-
Correct Answer
Mr. Ratan D.Tata , Late Mr. S.L. Kirloskar , Mr. Mukesh Ambani
Your Answer
Mr. Ratan D.Tata , Late Mr. S.L. Kirloskar , Mr. Suresh Oberoi

Multiple Choice Multiple Answer
Question
The net result of adopting Japanese techniques to improve productivity is:-
Correct Answer
Improved morale , Better productivity
Your Answer
Improved morale , Lower costs , Better productivity

Select The Blank
Question
The assessment factor ________ indicates the person's problem solving ability, instructions following reliability etc.
Correct Answer
Work practices
Your Answer
Leadership

Select The Blank
Question
Every problem has a ________
Correct Answer
Lifespan
Your Answer
Lifespan

Select The Blank
Question
Assessment Centers method of PA is a useful method for ________.
Correct Answer
Internal promotions
Your Answer
Government employees

True/False
Question
The job of a boss is to keep finding fault in his employees
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
If feedback on faculty knowledge / presentation is average or poor :-
Correct Answer
Get new faculty or discuss with existing faculty
Your Answer
Stop that particular training

Multiple Choice Single Answer
Question
In CIRO method of evaluation :-
Correct Answer
C stands for context, I for input, R for reaction and O for outcome
Your Answer
C stands for context, I for information, R for result and O for outcome

True/False
Question
When presenting, close the presentation abruptly.
Correct Answer
False
Your Answer
False

Select The Blank
Question
To have competent managers, we need ________.
Correct Answer
Effective appraisals
Your Answer
Effective appraisals

True/False
Question
Knowledge of the latest fields helps a great deal in one's field
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Training activity is :-
Correct Answer
An integral part of the total management development activities of an organization
Your Answer
An integral part of the total management development activities of an organization

Multiple Choice Multiple Answer
Question
The atmosphere during counseling should be
Correct Answer
informal , friendly
Your Answer
informal , friendly

Multiple Choice Single Answer
Question
Self assessment is :-
Correct Answer
The best assessment
Your Answer
The best assessment

True/False
Question
In communication, imitate the top boss.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
Planning for certain milestones along our career will provide us with :-
Correct Answer
The opportunity to check our career midway and to stay on course
Your Answer
The opportunity to check our career midway and to stay on course

Multiple Choice Single Answer
Question
Every person has a will to set :-
Correct Answer
Challenging goals for the self
Your Answer
Challenging goals for the self

Select The Blank
Question
A boss needs a quality called ________ in making appraisals.
Correct Answer
Judgment
Your Answer
Judgment

True/False
Question
If a person scores nine or ten points on a scale of ten, it means his performance is satisfactory.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
Knowledge workers will have to be responsible for :-
Correct Answer
More than one job , More than one assignment , More than one career
Your Answer
More than one job , More than one assignment , The competitors' results

Select The Blank
Question
A manager should promptly share all technical information ________.
Correct Answer
With his subordinates and bosses
Your Answer
With his subordinates and bosses

True/False
Question
Theory is painless, practice is painful.
Correct Answer
True
Your Answer
True

True/False
Question
Two important factors in assessing communication skills are voice and listening skills.
Correct Answer
True
Your Answer
True

Match The Following
Question
Correct Answer
Your Answer
Training programmes
Should be result-oriented
Is complex and is for all employees
Campaign programmes
Is complex and is for all employees
Should be result-oriented
Trainer
Is the person who imparts training
Is the managing director of an organization
Trainees
Are the participants in a training programme
Are the participants in a training programme

Multiple Choice Multiple Answer
Question
Essential qualities in good communication are :-
Correct Answer
Speak and write clearly , Speak and write concisely , Speak and write accurately to match diverse audience needs
Your Answer
Speak and write clearly , Speak and write concisely , Speak and write accurately to match diverse audience needs

Multiple Choice Multiple Answer
Question
A person's technical functional skills can be gauged by :-
Correct Answer
His technical proficiency , His quick identification of business problems , His logical conclusions
Your Answer
His quick identification of business problems , His logical conclusions , His orientation towards action

Select The Blank
Question
Before beginning feedback in 360 degrees evaluation ________
Correct Answer
One needs coaching and practice
Your Answer
One needs coaching and practice

Select The Blank
Question
In business communication is always a ________.
Correct Answer
Two way process
Your Answer
Two way process

Multiple Choice Multiple Answer
Question
Desire for power is :-
Correct Answer
Desire the power to control others , Desire the power to make an impact on others , Desire the power to do something for others
Your Answer
Desire the power to control others , Desire the power to make an impact on others , Desire the power to do something for others

Select The Blank
Question
Communication is the transfer of ideas from ________.
Correct Answer
One mind to the other mind
Your Answer
One mind to the other mind

True/False
Question
It is not advisable to copy the PA system of any other company.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Faces in problem solving are :-
Correct Answer
Nesting , Testing , Arresting
Your Answer
Nesting , Testing , Harvesting

Multiple Choice Single Answer
Question
The action plan should be oriented to have :-
Correct Answer
Genuine improvement in business performance
Your Answer
Genuine improvement in business performance

Multiple Choice Multiple Answer
Question
During presentation, the main things that will take the audience along is :-
Correct Answer
Presenter's enthusiasm , Presenter's positive attitude , Presenter's energy
Your Answer
Presenter's enthusiasm , Presenter's positive attitude , Presenter's energy

Multiple Choice Single Answer
Question
For peak performance :-
Correct Answer
Every team member has to be motivated
Your Answer
Every team member has to be motivated

Select The Blank
Question
In KRAs, an employee's ________ are listed out.
Correct Answer
Strengths
Your Answer
Weaknesses

Multiple Choice Single Answer
Question
Reaction evaluation is defined in terms of processes involved in gaining and using information about :-
Correct Answer
Trainees expressed reactions
Your Answer
Trainees as well as trainers expressed reactions

Multiple Choice Single Answer
Question
The average life expectancy of a successful business is :-
Correct Answer
About thirty years
Your Answer
About thirty years

True/False
Question
Customers pay for waste.
Correct Answer
False
Your Answer
True

Multiple Choice Single Answer
Question
As a manager, one must actively search for ways to :-
Correct Answer
Increase customer satisfaction
Your Answer
Increase customer satisfaction

Select The Blank
Question
A supervisor must not be ________ in assessing the performance of subordinates.
Correct Answer
Ambiguous
Your Answer
Ambiguous

Multiple Choice Single Answer
Question
To achieve excellence, a manager should:-
Correct Answer
Have a vision
Your Answer
Analyse the strength of existing employees

Multiple Choice Multiple Answer
Question
People who have a security viewpoint :-
Correct Answer
Are not likely to pioneer , Are not likely to innovate , Are not likely to reach out for the new
Your Answer
Are likely to look at their work from a different angle , Are not likely to innovate , Are not likely to reach out for the new

Multiple Choice Single Answer
Question
One must create an atmosphere of :-
Correct Answer
Win-win relationship with customers
Your Answer
Win-win relationship with customers

Match The Following
Question
Correct Answer
Your Answer
Different people work and
Perform differently
Perform differently
People get attracted by
Multi-national companies
Multi-national companies
We must learn to
Be mentally active
Be mentally active
One must move from
Knowledge to action
Knowledge to action

Select The Blank
Question
Compensation should be directly connected with ________.
Correct Answer
The objectives set earlier for the manager's job
Your Answer
Performance of the manager's subordinates

Select The Blank
Question
We must make efforts to find out ________.
Correct Answer
What work interests us and motivates us
Your Answer
What work interests us and motivates us

True/False
Question
Men cannot work like machines.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
There are generally :-
Correct Answer
Three levels of objectives the trainer has
Your Answer
Multiple levels of objectives the trainer has

Match The Following
Question
Correct Answer
Your Answer
Duplication of paper work is
A waste
Not value adding activities
Waiting time, watching time, walking time etc. are
Not value adding activities
A waste
Waste means
Adding cost but not adding value
Adding cost but not adding value
Overproduction is
A central waste
A central waste

True/False
Question
In communication, use simple direct sentences.
Correct Answer
True
Your Answer
True

Select The Blank
Question
Realistic career assessment involves ________ and recognize your limitations
Correct Answer
Understand your strengths
Your Answer
Understand your strengths

Multiple Choice Single Answer
Question
A good appraisal system :-
Correct Answer
Defines responsibility
Your Answer
Identifies responsibility

Select The Blank
Question
The person who is going to administer the instrument (Questionnaire) must be ________ person.
Correct Answer
An experienced and well-trained
Your Answer
An experienced and well-trained

Multiple Choice Multiple Answer
Question
The reasons for making appraisals are :-
Correct Answer
To know existing quality of managers , To put the right man for the right job , To re-structure the organization
Your Answer
To know existing quality of managers , To put the right man for the right job , To re-structure the organization

Multiple Choice Multiple Answer
Question
A manager should be able to :-
Correct Answer
Organize , Plan , Direct
Your Answer
Organize , Plan , Direct

Select The Blank
Question
Management is ________.
Correct Answer
Culture bound
Your Answer
Culture bound

Multiple Choice Multiple Answer
Question
An appraisal system can be designed by:-
Correct Answer
Internal expert staff member , External management consultant
Your Answer
Internal expert staff member , External management consultant , Staff union members

True/False
Question
Indian industries are not undergoing any cultural change after globalization.
Correct Answer
False
Your Answer
False

Select The Blank
Question
Frequent and timely review of organization charts is necessary ________.
Correct Answer
To keep pace with the changing times and environments
Your Answer
To keep pace with the changing times and environments

Multiple Choice Single Answer
Question
The objective of potential appraisal is :-
Correct Answer
To make a projection
Your Answer
To improve team performance

Multiple Choice Multiple Answer
Question
The atmosphere during counseling should be :-
Correct Answer
Informal , Friendly
Your Answer
Informal , Friendly

True/False
Question
To motivate a person for peak performance, management must set on itself high standards for its own performance of the relevant functions.
Correct Answer
True
Your Answer
True

True/False
Question
The atmosphere during coaching should be formal and strict
Correct Answer
False
Your Answer
False

True/False
Question
One of the key areas of control is the measurement of the quality of being 'human' in the organization.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
A good manager :-
Correct Answer
Applies his thoughts , Applies his knowledge , Is willing to overcome speed breakers
Your Answer
Applies his thoughts , Applies his knowledge , Is willing to overcome speed breakers

True/False
Question
The crux of counseling is trust
Correct Answer
True
Your Answer
True

True/False
Question
Irrespective of one's age, one must fulfill certain social responsibilities.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
The promotion system should bring about full utilization of :-
Correct Answer
Functional resources in the company's employment policy , Technical resources in the company's employment policy , Service resources in the company's employment policy
Your Answer
Functional resources in the company's employment policy , Technical resources in the company's employment policy , Service resources in the company's employment policy

Multiple Choice Single Answer
Question
Controlling is a :-
Correct Answer
Fundamental managerial function at every level
Your Answer
Fundamental managerial function at every level

Select The Blank
Question
________ organization charts in order to maintain organizational efficiency.
Correct Answer
Constant improvements should be made in
Your Answer
Constant improvements should be made in

True/False
Question
The letter 'T' in SWOT stands for training
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
Result is a combination of :-
Correct Answer
Excitement, challenge and satisfaction of achievement
Your Answer
Excitement, challenge and satisfaction of achievement

True/False
Question
Employees should feel self-motivated to acquire new skills.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Self assessment process has :-
Correct Answer
Five steps
Your Answer
Four steps

Multiple Choice Multiple Answer
Question
Organization systems need to be constantly reviewed because of change in :-
Correct Answer
Demand/supply chain , Customer satisfaction levels , Globalization
Your Answer
Government policies , Demand/supply chain , Customer satisfaction levels

Multiple Choice Single Answer
Question
The trainer assumes the responsibility of:-
Correct Answer
Influencing the trainees under him
Your Answer
Influencing the trainees under him

Multiple Choice Multiple Answer
Question
Managerial skills can be developed by :-
Correct Answer
Consulting , Education , Training
Your Answer
Consulting , Education , Training

Multiple Choice Single Answer
Question
People get attracted by :-
Correct Answer
Multi-national companies
Your Answer
Multi-national companies

Multiple Choice Multiple Answer
Question
The net result of adopting Japanese techniques to improve productivity is
Correct Answer
improved morale , better productivity
Your Answer
improved morale , lower costs , better productivity

Multiple Choice Multiple Answer
Question
People normally respond best to :-
Correct Answer
Fair treatment , Equitable treatment
Your Answer
Fair treatment , Equitable treatment

Select The Blank
Question
The feedback received by 360 degree evaluation is ________.
Correct Answer
More objective than individual assessment
Your Answer
Less objective than individual assessment

Select The Blank
Question
In presentations, videos are used for showing ________.
Correct Answer
Small events
Your Answer
Charts

Multiple Choice Single Answer
Question
Progress meetings must be held at :-
Correct Answer
Stipulated time schedules
Your Answer
Stipulated time schedules

Multiple Choice Multiple Answer
Question
Every management job should be :-
Correct Answer
Rewarding , Satisfying
Your Answer
A means to the next step , Rewarding , Satisfying

Select The Blank
Question
A superb negotiator manages a response that ________.
Correct Answer
Brings people together
Your Answer
Brings people together

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